Job Title/Grade: Manager/Senior Manager/Director, Learning and Development (10-12)
Department: Human Resources
Reports to: Senior Director, Human Resources
Date: July 3, 2019
Function of the Position:
The incumbent serves as the head of learning and development for corporate employees, and leads efforts to support U.S based business units with staff development. The Manager/Senior Manager/Director is responsible for developing and implementing the corporate learning strategy with a focus on an essential company-wide curriculum including corporate leadership and management development programs. Collaborates with Senior Director, Human Resources to ensure linkage between talent management and leadership and management development. Partners with subject matter experts within the organization and other members of the HR management team to analyze, design, develop and evaluate learning and development offerings for the U.S. businesses, and to identify improvements in talent development of a highly skilled workforce. As the learning expert, the incumbent provides guidance and offers expertise to assure high quality programs achieve impact and meet the objectives of a continuous learning workplace. In addition, the Manager/Senior Manager/Director holds responsibility for the corporate learning management system and corporate performance appraisal system.
Roles and Responsibilities:
- Leads the development of company-wide learning strategies that address individual business unit needs, contributes to the development and retention of top talent, and strengthens the pipeline of managers and leaders.
- Designs, implements and oversees the on-going evaluation of DAI’s corporate leadership and management training programs.
- Develops and implements metrics and monitoring plans to demonstrate the impact of training on improving performance.
- Oversees the management of DAI’s corporate learning management system and corporate performance appraisal system.
- Actively consults with senior leaders across the company to define learning and development priorities; serves as on-staff learning consultant to assess needs, design and develop recommendations, lead content development, audit courses, develop communications plans and select any needed external vendor support.
- Facilitates retreats and meetings; manages survey design and implementation, implements leadership assimilations, as needed and requested.
- Acts as DAI’s learning expert, defines learning standards for DAI; partners with subject matter experts to identify and develop optimal delivery methods to achieve learning results for U.S. based training programs and share them globally.
- Manages the development of U.S. based (position specific) learning plans that continuously build employee skills and provide defined career paths, integrates new curriculum development methods and delivery avenues.
- Manages the U.S. based employee exit process, including exit interviews, and coordinates updates to RMS for involuntary terminations.
- Stays current with industry trends in leadership, managerial, and employee training programs that encompass integrating new modalities such as MOOCs, social learning, mobile delivery and other learning methods.
- Coordinates with Compensation/Benefits on the annual performance management cycle, assuring annual performance objective setting occurs globally, and the overall alignment of performance and rewards.
- Manages/facilitates the global tenure award program.
- Designs and implements the U.S. based new employee orientation program and manages the U.S. based professional development/tuition assistance program.
- Mentors and develops staff instructors to ensure quality training program delivery.
- Develops and manages the U.S. based learning and development budget, as well as external L&D vendor relationships, including executive coaches, L&D technology tools and systems, etc.
Additional responsibilities as deemed necessary.
- Grade 10: Bachelor’s degree and 9 years of relevant experience, or a Master’s degree and 7 years relevant experience.
- Grade 11: Bachelor’s degree and 11 years of relevant experience; or a Master’s degree and 9 years of relevant experience.
- Grade 12: Bachelor’s degree and 13 years of relevant experience; or a Master’s degree and 11 years of relevant experience.
- Highly competent and experienced in adult learning principles and contemporary learning theory and practices, including needs analysis, instructional design models, interactive learning technology, training impact evaluation, and overall performance improvement practices.
- Skilled at working across functions and stakeholders to define needs, leverage resources, implement plans and gain commitment to action.
- Drive for results orientation with proven experience in managing multiple tasks and staying flexible in a dynamic and changing environment with competing priorities.
- Excellent problem-solving and analytical skills, with ability to identify and improve processes.
- Functional management experience and ability to define and concisely communicate recommendations to senior leaders
- Exceptional communication skills – oral and written; able to coordinate and facilitate communication among diverse groups of stakeholders, and write clear concise reports.
- Professional presentation and facilitation skills especially at the manager and leadership levels.
- Prior experience with (a) major learning management system.
Equivalent combination of education and experience will be considered.
Strongly Preferred Qualifications
- Prior experience designing and facilitating “soft skills” and management classes.
- Prior experience integrating multiple learning modalities including MOOCs, webinars, mobile learning and mentoring programs.
- Prior experience managing performance management cycles and systems.
- Certification as CPLP from ATD (Association for Talent Development) or equivalent is preferred.
Supervisory Requirements: U.S. based Learning and Development Coordinator.
DAI is an equal opportunity/affirmative action employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. EOE - Minorities/Females/Disabled/Veterans
About the Organization
DAI is an international development companywith corporate offices in the United States, the United Kingdom, Belgium, and Nigeria, and project operations worldwide. We tackle fundamental social and economic development problems caused by inefficient markets, ineffective governance, and instability. Named one of the world’s top 40 international development innovators, DAI has delivered transformational development results in more than 150 countries for clients including development agencies, international lending institutions, private corporations and philanthropies, and national governments.