When catastrophe hits, International Medical Corps is often one of the first humanitarian aid organizations on the scene providing rapid and effective aid that saves lives, reduces suffering, and promotes self-reliance.
International Medical Corps: provides safe, timely, effective, efficient, equitable and patient centered care; offers needs-based response according to the context and type of Sudden Onset Disaster and/or outbreak in the affected nation: adopts a human rights-based approach to their response; ensures they are accessible to all sections of the population affected by the SOD and/or outbreak particularly the vulnerable; and treats patients in a medically ethical manner consistent with the World Medical Association Medical Ethics Manual.
International Medical Corps is accountable to: patients and communities; host government, Ministry of Health; our organization and donors. International Medical Corps commits to a coordinated response under the national health emergency management authorities. International Medical Corps collaborates with the national health system, the cluster and the humanitarian community.
Selected personnel are on standby to deploy to a crisis within 48 hours. Personnel may deploy to new areas of operation or lend support to International Medical Corps teams already on the ground. International Medical Corps maintains a roster of volunteers and staff who have completed pre-deployment paperwork, orientation and training. The roster is updated on a regular basis. Through this expression of interest, applicants maintain professional profiles with International Medical Corps so that information is complete and readily available for an emergency response deployment.
This position will support International Medical Corps’ emergency response delivering outpatient clinical care to disaster effected populations.
The primary responsibility of the Monitoring, Evaluation, Accountability, and Learning (MEAL) Coordinator - Emergency Response is to support better performance and greater accountability by implementing evidence-based program/project management at the field level, in order to guide and improve performance. Specifically, the MEAL Coordinator sets up effective monitoring systems to collect basic information about activities in the initial phase of emergency response; designs and implements sustainable monitoring and evaluation systems incoordination with relevant government UN agencies and headquarter-based M&E staff in line with IMC MEAL standards. S/he analyzes, interprets and communicates information in a way that promotes informed decision-making for on-going and future programmatic activity. The role holder establishs and maintains effective feedback mechanisms for decision making, fully in line with commitments regarding accountability to affected populations (AAP), including IASC CAAP, CHS, and Sphere Humanitarian Charter.
**NOTE**Candidates applying to this position are indicating that they are interested in being considered for the International Medical Corps standby roster for emergency response. Roster members will only be contacted when there is an emergency response need for which the responder is qualified for. This position will not be compensated unless responders are deployed to an emergency response.
To perform this job successfully, an individual must be able to perform each essential function with or without reasonable accommodation. The tasks listed are representative of the nature and level of work assigned and are not necessarily all-inclusive.
Policies, Guidelines, and Procedures
- Mainstream the Global MEAL Guidelines across all related MEAL activities at the field level and ensure the guidance notes for monitoring, evaluation, and accountability are functional at the field level
- Map and detail the navigation, selection, application, and adaption of existing guidelines, tools, and templates at the relevant stages of the project cycle
- Develop guidance and standards methodologies for the collection and analysis of data to allow for comparison and aggregation across time and the different projects
- Actively promote Prevention of Sexual Exploitation and Abuse (PSEA) standards within IMC and amongst its beneficiaries
- Contribute to the creation of a positive image and overall credibility of the organization, notably through the application of the Code of Conduct, ethics, values, and standpoint with regards to internal and external actors
Project Design and Planning
- Design and coordinate needs assessment and situation analysis through various approaches (e.g. direct data collection, secondary sources, problem tree analysis, SWOT analysis) and ensure that needs assessment and project design are linked
- Support to program and MEAL team with developing the results framework, theory of change, log frame and MEAL plan including indicators for existing and new projects
- Identify the budget/resources needed for MEAL activities of projects
- Represent the organization in the MEAL and Assessment Working Groups promoting a positive image
- In coordination with the Response Management Team and MEAL field Focal Points, establish a reliable participatory MEAL framework for the IMC Mission to ensure quality
- Design full MEAL procedures and operating plans within the Mission and develop harmonized data collection tools involving the different stakeholders (project team, partners)
- Ensure that accountability to affected populations (AAP) data is collected routinely throughout the project cycle, enabling evidence-based programming and corrective action
- Develop data gathering strategies and harmonize data collection, analysis and reporting flows for projects in country
- Collaborate with the Mission’s information, communications and telecommunications (ICT) section to develop and maintain the MEAL technology system, including updating, troubleshooting, and promptly addressing all problems as they arise
- Conduct regular site visits or when required to monitor service provision and ensure data quality
Data Quality Management
- Develop strategies for assessing the quality of collected data for the indicators and manage tools and methods for assessing data quality for all indicators
- Organize the planning for project data quality audits and monitor and coordinate routine data quality audits conducted in different sites, compile results at the level of a project and develop actions plans to implement corrective measure
- Coordinate data gathering and data management of population-based surveys and surveillance activities
- Use proper sampling (probability and non-probability) techniques taking into account desired power, type of evaluation (e.g. single point or multiple point; baseline vs end line), the objective of the evaluation (e.g. testing for change or getting a point prevalence), and budget limitations
- Ensure adherence to prescribed methodologies of sampling, data collection, and data entry
- Facilitate, guide and supervise external consultant (if applicable) in conducting needs assessment, surveys, evaluations and contextual analysis. Review the methodology, sampling approach and other important details proposed by the expert/consultant
- Lead the development of sampling frame, calculate the sample size and draw samples for population-based surveys
Qualitative and Quantitative Techniques
- Structured interviews, key informant interviews, in-depth interviews, group discussions, focus group discussions and direct observations as an M&E tool
- Conduct trainings on quantitative and qualitative techniques for data collection for MEAL, program and interviewers
- Develop and use different qualitative and quantitate methods of data collection including structured/ semi-structured
- Prepare tabulation plan and perform quantitative data analysis
- Perform qualitative textual analysis, develop topical outlines (coding) and support the team in narrating the findings
- Keep the social dynamics, manage errors/bias and strategy to minimize them and to ensure the data collected is representative of populations without power (avoiding over dependence on community leaders, local authorities, and/or government authorities as primary sources for defining communities’ needs and preferences)
- Develop Terms of Reference (ToR) outlining the objectives, methodology, sampling approach and other necessary details for the study to be conducted internally or by a consultant and oversee the logistics of data collection and data management and ensure adequate resources are available
- Design questionnaires for monitoring purposes and apply the different interview techniques (structured/semi-structured)
Mobile and Manual Data Collection
- Determine the appropriate data collection tool based on the purpose, advantages and disadvantages of mobile data collection techniques;
- Design simple and complex questionnaire using XLS or form builder (Kobo form builder, ONA form builder, etc.)
- Support in installing and configuring mobile data collection tools (OKD collect, Kobo collect, ONA collect, etc.) on smart phones or tablets and manage data on mobile servers (Kobo form builder, ONA form builder, etc.)
- Increase capacity of other staff in developing XLS form and setting up mobile data collection
- Conduct regular site visits or when required to monitor and assist partners in the data collection process to ensure data quality
Data Analysis and Use of Statistical Software
- Develop guidance and standards methodologies for the collection and analysis of data to allow for comparison and aggregation across time and the different projects
- Support MEAL and the project/program team on conducting statistical analysis including descriptive (univariate and bivariate data analysis) and inferential analysis using statistical software
- Support the qualitative analysis, and develop topical outlines (coding)
- Analyze data and develop spatial data models and maps
- Triangulate findings from several qualitative and quantitative sources
- Interpret statistical data for use in decision-making and synthesize quantitative and qualitative information for write-up/reports and decision making
- Develop TOR for internal and external baseline survey, mid-term evaluations, final evaluations and frame the different types of study questions such as barrier analysis, market analysis, Knowledge, Attitudes, and Practices Surveys (KAP)
- Make a comprehensive situation analysis to inform an evaluation;
- Identify the needed resources for evaluation, such as information, expertise, personnel, instruments, and budget
- Manage the administrative and logistic process of evaluations involving external evaluators
- Train and supervise data gathering of internal performance evaluation and design and synthesize the findings from participative evaluation techniques (actively involving affected communities in the evaluation exercises)
- Write full narrative reports (needs assessments, internal reviews, progress reports) and executive summaries
- Present information and ‘tell the story’ of the project to multiple audiences and decision makers based on the findings from the analysis and monitoring
- Verify reports’ accuracy and presentation of information, including the use of appropriate graphs and tables
- Presents AAP data in simplified yet informative formats, depicting disaggregated community perceptions on quality of humanitarian actions and accountability commitments
Management and Leadership
- Support the Emergency Response in identifying the human resources needs in MEAL
- Provide technical supervision and coordination of MEAL Officers from field sites
- Create and sustain a work environment of mutual respect where team members strive to achieve excellence
Capacity Development and Training
- Identify the gaps in staff knowledge of MEAL concepts and skills and provide trainings in these topics
- Provide coaching/mentoring of staff and on-the-job training to improve skills of the staff in MEAL
- Deliver intermediate-level training to the MEAL team and conduct a training on qualitative techniques for data collection for interviewers
Knowledge Management and Learning
- Develop KML mechanisms and processes for response while ensuring these mechanisms are in line with IMC’s guidelines
- Establish basic learning systems that incorporate response studies’ findings, lessons learnt, achievements and gaps, and develop all the tools required to support learning practices
- Organize internal reviews and lessons learned workshops and present practical recommendations
- Ensure after-action reviews and lessons learned exercises, including data collected through Community-Based Feedback and Response Mechanism (CBFRM) and other participative forms of community engagement and feedback collection
Community-Based Feedback and Response Mechanism
- Provide technical support to the team on establishing and maintaining effective feedback mechanisms for decision making, fully in line with commitments regarding accountability to affected populations (AAP), including IASC CAAP, CHS, and Sphere Humanitarian Charter
- Implement and monitor the CBFRM, accountability initiatives, and practices across the Mission
- Lead the implementation of methodologies to consult communities on their preferences based on the operational context
- Support the implementation of the Conflict Sensitivity approach across the response activities
- Monitor and report on IMC’s adherence to Do No Harm and the conflict sensitivity (Safe and Effective Humanitarian Response) approach at the field level
Code of Conduct
It is our shared responsibility and obligation to prevent matters involving Sexual Exploitation & Abuse, Trafficking in Persons, Child Safeguarding and any suggested violation to our Code of Conduct, which may involve Conflicts of Interest, Fraud, Corruption or Harassment. If you see, hear or are made aware of any suggested activities then you have an obligation to report.
- Master’s-level or a higher degree in social sciences, public health, statistics, or international development, with experience or background in M&E, epidemiology, public health, and health information management
- Minimum of five (5) years of applied experience with a humanitarian organization in designing, implementing, and overseeing monitoring and evaluation tasks
- Demonstrated experience in managing teams and building staff capacity within complex programing
- Experience with M&E approaches for key donors such as OFDA, ECHO, EU, DfID, UN
- Experience in database design and other tools for information management like DHIS2
- Experience in use of qualitative and quantitative software for data analysis
- Experience with mobile data collection platform
- Able to identify gaps in staff knowledge of MEAL concepts and skills and provide a training in these topics
- Know causal analysis approaches (e.g. problem tree analysis, SWOT analysis) and carry out situation analysis and assessment of needs and opportunities (with the inputs of technical specialists)
- Possess the skills to write full narrative reports (needs assessments, internal reviews, progress reports) and executive summaries
- Demonstrated understanding of data protection and confidentiality as part of data collection and management practices, and ability to respect and maintain confidentiality
- Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint. Competency in using statistical software EPI-Info, SPSS, and STATA
- Possess the skills to use qualitative data analysis software such as MaxQDA, NVivo, Atlas.ti; knowledge of inferential analysis using statistical software
- Communicate the organizational goals to the team
- Support innovation and organizational change when needed
- Analytical, conceptual, and strategic thinking skills
- Ability to build collaborative relationships and foster teamwork.
- Possess the skills to use mobile data collection software such as Ona, KoboToolBox
- Fluency in written and spoken English
- Fluency in French, Arabic or other languages desirable
In addition to the responsibilities referenced above, candidates can expect to be living and working in austere conditions. Lifting moderately heavy objects from the ground, carrying a backpack for extended periods of time, and walking or hiking in remote locations may be necessary to perform these functions.
International Medical Corps is a first-responder to natural and man-made disasters and has a mandate of working in remote locations. The organization has a comprehensive security management policy and plan in place and committed to do everything possible within its remit to ensure safety and security. Notwithstanding, the mandate and programming choices of International Medical Corps require staff with high degree of resilience, extremely decisive quality and ability to move fast.
International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.