Essential Job Duties/Scope of Work:
International Medical Corps is a global, humanitarian, nonprofit organization dedicated to saving lives and relieving suffering through health care training and relief and development programs. Established in 1984 by volunteer doctors and nurses, International Medical Corps is a private, voluntary, nonpolitical, nonsectarian organization. Its mission is to improve the quality of life through health interventions and related activities that build local capacity in underserved communities worldwide. By offering training and health care to local populations and medical assistance to people at highest risk, and with the flexibility to respond rapidly to emergency situations, International Medical Corps rehabilitates devastated health care systems and helps bring them back to self-reliance.
International Medical Corps (IMC) began working in the conflict-ridden region of South Sudan in 1994, nearly 20 years before a 2011 national referendum led to the southern-most states of Sudan becoming an independent state. IMC works with the Government of South Sudan to strengthen local health care capacity in 5 of the country’s 10 states and deliver health services to nearly half a million South Sudanese. IMC provides basic primary health care, maternal and child health, mental health and psychosocial support, nutrition and gender-based violence interventions across Central Equatoria, Western Bahr el Ghazal, Unity, Jonglei and Upper Nile States together with the interventions in the Protection of Civilian (PoC) sites in Juba, Wau and Malakal. To support South Sudan in strengthening its preparedness and response capacity for COVID-19, IMC and partners are accelerating activities to build COVID 19 outbreak response capacity. IMC, as co-lead in case management and the Infection Prevention and Control (IPC) pillar of COVID-19 National Task Force, has contributed to the development of COVID-19 guidelines and training materials for South Sudan. IMC is operating the only Juba IDU to provide isolation and medical care for suspected cases until laboratory testing results are released. IMC South Sudan is rolling out COVID-19 response program aiming to contribute to the prevention, detection and response of the Government of South Sudan to the threat posed by COVID-19, and to help strengthen the capacities of health facilities in the three Protection of Civilians (PoC) sites in Juba, Malakal and Wau, and in Juba IDU. The COVID 19 Response program has 6 main objectives including Capacity building healthcare workers, Risk communication and communication engagement, Integrated Disease Surveillance and Response, Infection Prevention and Control, Case Management and improving psychosocial and mental well-being of vulnerable populations.
This position will provide technical support to the COVID19 OFDA funded program.
The role of the Manager, Monitoring, Evaluation, Accountability, and Learning (MEAL) is to support better performance and greater accountability by implementing evidence-based program/project management at the field level, in order to guide and improve performance. The Manager, MEAL will provide technical support to the design of methodologies and tools to ensure the availability of clear and accurate information at the program/project level. The Manager, MEAL also plays a vital role in data management and quality by designing a MEAL system that adheres to the IMC’s MEAL Global Guidelines, the MEAL Minimum Standards for Quality, and the guiding MEAL policies and procedures, among others. The Manager, MEAL will provide technical support to the program and build capacity in the country Mission through strengthening learning and knowledge sharing across the IMC and with the wider humanitarian community. The role holder will also support project development, including the preparation and management of the MEAL budget and project design.
IMC’s policies, guidelines, and procedures
- Mainstream the Global MEAL Guidelines across all related MEAL activities at the field level and ensure the guidance notes for monitoring, evaluation, and accountability are functional at the field level.
- Apply and adapt existing Global MEAL Guidelines, tools, and templates at the relevant stages of the project cycle.
Project design and planning
- Design and coordinate needs assessment and situation analysis through various approaches (e.g., direct data collection, secondary sources, problem tree analysis, SWOT analysis) and ensure that needs assessment and project design are linked.
- Support to program and MEAL team with developing the results framework, theory of change, logframe and MEAL plan including indicators for existing and new projects.
- Identify the budget/resources needed for MEAL activities of projects.
- Represent the organization in the MEAL and Assessment Working Groups promoting a positive image.
- In coordination with the Program Team and MEAL field Focal Points, establish a reliable participatory MEAL framework for the IMC Mission to ensure quality.
- Follow full MEAL procedures and operating plans within the mission and develop harmonized data collection tools involving the different stakeholders (project team, partners).
- Ensure that accountability to affected populations (AAP) data is collected routinely throughout the project cycle, enabling evidence-based programming and corrective action.
- Develop data gathering strategies and reporting flows for projects in the mission.
- Oversee the collection and timely reporting of data and statistics from the health facilities and other centers.
- Consolidate statistics from Health, Nutrition, WASH, MHPSS, GBV, and FLS (as applicable) sectors and analyzing cross-cutting indicators.
- Collaborate with the MEAL and DHIS2 teams at HQ to develop and maintain the data management system including updating, troubleshooting and promptly addressing all problems as they arise
- Lead the implementation of Satellite-based Tracking and Remote Monitoring (STARM) system
- Lead the Quarterly Country Report process and work closely with technical program leads to aggregate project data at the country level
- Conduct regular site visits or when required to monitor service provision and ensure data quality.
Data quality management
- Collaborate with technical staff in data quality maintenance and routine monitoring of programs.
- Assess the quality of collected data for the indicators, and ensure that data pitfalls and issues are mitigated.
- Coordinate routine data quality audits conducted in different sites, compile results at the level of a project, and develop action plans to implement corrective measures.
- Manage tools and methods for assessing data quality and security.
- Ensure ethical practices are followed in the collection and management of all data; informed consent practices are used in all interviews, and privacy risks are mitigated in the storage and transfer of data.
- Identify and locate back-up documentation for reporting against indicators.
- Use proper sampling (probability and non-probability) techniques taking into account desired power, type of survey or evaluation (e.g., single point or multiple points; baseline vs endline), the objective of the survey or evaluation (e.g., testing for change or getting the point prevalence), and budget limitations.
- Review the sampling approach proposed by an expert/consultant (if applicable).
- Develop the sampling frame and calculate the sample size for surveys.
Qualitative and quantitative techniques
- Develop and use different qualitative and quantitative methods of data collection, including structured/ semi-structured interviews, key informant interviews, in-depth interviews, group discussions, focus group discussions, and direct observations as an M&E tool.
- Conduct trainings on quantitative and qualitative techniques for data collection for MEAL, program, and interviewers.
- Keeping the social dynamics, manage errors/bias, and strategy to minimize them and to ensure the data collected is representative of populations without power (avoiding over-dependence on community leaders, local authorities, and/or government authorities as primary sources for defining communities’ needs and preferences).
- Coordinate the logistics of data collection, data management, and ensure adequate resources are available.
- Develop questionnaires for monitoring purposes and apply the different interview techniques (structured/semi-structured).
- Develop database structures to store and manipulate quantitative data.
- Conduct regular site visits or when required to monitor and assist partners in the data collection process to ensure data quality.
Mobile and manual data collection
- Determine the appropriate data collection tool based on the purpose, advantages, and disadvantages of mobile data collection techniques.
- Design simple and complex questionnaire using XLS or form builder (Kobo form builder, ONA form builder, etc.)
- Support in installing and configuring mobile data collection tools (OKD collect, Kobo collect, ONA collect, etc.) on smartphones or tablets and manage data on mobile servers (Kobo form builder, ONA form builder, etc.)
- Increase the capacity of other staff in developing XLS form and setting up mobile data collection.
Data analysis, including use of statistical software
- Apply standard methodologies for the analysis of data to allow for comparison and aggregation across time and the different projects.
- Support MEAL and the project/program team on conducting statistical analysis, including descriptive (univariate and bivariate data analysis) and inferential analysis using statistical software.
- Perform qualitative textual analysis and develop topical outlines (coding).
- Triangulate findings from several qualitative and quantitative sources.
- Interpret statistical data for use in decision-making and synthesize quantitative and qualitative information for write-up/reports and decision making.
- Support in developing TOR for internal and external baseline surveys, mid-term evaluations, final evaluations, and frame the different types of study questions such as barrier analysis, market analysis, and Knowledge, Attitudes, and Practices Surveys (KAP).
- Identify the needed resources for evaluation, such as information, expertise, personnel, instruments, and budget.
- Manage the administrative and logistic process of evaluations involving external evaluators.
- Support in training and supervise data gathering of internal performance evaluation and design and synthesize the findings from participative evaluation techniques (actively involving affected communities in the evaluation exercises).
- Identify opportunities for formal research using epidemiological methods, such as cohort or case-control studies; collaborate with HQ and technical staff to develop and implement studies according to the country office strategy.
- Write full narrative reports (needs assessments, internal reviews, progress reports) and executive summaries.
- Present information and ‘tell the story’ of the project to multiple audiences and decision-makers based on the findings from the analysis and monitoring.
- Verify reports’ accuracy and presentation of information, including the use of appropriate graphs and tables.
- Disseminate qualitative and quantitative results using the established dashboard or system as per agreed frequency.
- Presents AAP data in simplified yet informative formats, depicting disaggregated community perceptions on quality of humanitarian actions and accountability commitments.
Management and leadership
- Support the Country Office in identifying the human resources needs in the MEAL department and support in recruitment, onboarding, and training.
- Provide technical supervision and coordination of MEAL Officers from field sites.
- Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
Capacity development and training
- Provide training based on identified gaps.
- Provide coaching/mentoring of staff and on-the-job training to improve the skills of the staff in MEAL.
- Provide training and on-the-job learning to IMC staff and volunteers based on required skills for MEAL activities
- Support program staff with additional training and mentoring on routine monitoring procedures and surveillance techniques.
Knowledge Management and Learning
- Support in developing KML mechanisms and processes for the mission while ensuring these mechanisms are in line with IMC’s guidelines
- Establish basic learning systems that incorporate program studies’ findings, lessons learned, achievements and gaps, and develop all the tools required to support learning practices.
- Facilitate after-action reviews and lessons learned exercises, including data collected through CBFRM and other participative forms of community engagement and feedback collection.
Community Based Feedback and Response Mechanism
- Provide technical support to the team on establishing and maintaining effective feedback mechanisms for decision making, fully in line with commitments regarding accountability to affected populations (AAP), including IASC CAAP, CHS, and Sphere Humanitarian Charter
- Implement and monitor the CBFRM, accountability initiatives, and practices across the mission.
- Lead the implementation of methodologies to consult communities on their preferences based on the operational context.
- Support IMC program staff and management to mainstream critical concepts around gender, age, disability protection, and conflict sensitivity across all projects and programs by:
- Supporting dedicated gender, protection, and conflict sensitivity analyses as may be required by programs.
- Integrating the collection of information related to demographic vulnerabilities and contextual risks (gender, age, disability, etc.) into all MEAL exercises to provide an evidence base.
- Following up with program teams to utilize findings and strengthen activities in line with gender, protection, and conflict-sensitive approaches.
Perform other duties as assigned. The duties and responsibilities listed in this document are representative of the nature and level of work assigned and not necessarily all inclusive.
As applicable to this position, an individual must promote and encourage a culture of compliance and ethics throughout the organization and maintain a clear understanding of International Medical Corps’ and donor compliance and ethics standards and adheres to those standards.
It is all staff shared responsibility and obligation to prevent matters involving Sexual Exploitation & Abuse, Trafficking in Persons, Child Safeguarding and any suggested violation to our Code of Conduct, which may involve Conflicts of Interest, Fraud, Corruption or Harassment. If staff a see, hear, or are made aware of any suggested activities, then the staff has an obligation to report.
International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability, or status as a veteran.
Master’s-level or a higher degree in social sciences, public health, statistics, or international development, with experience or background in M&E, epidemiology, public health, and health information management.
- Minimum of 4 years of applied experience with a humanitarian organization in designing, implementing, and overseeing monitoring and evaluation tasks.
- Demonstrated experience in managing teams and building staff capacity within complex programing.
- Experience with M&E approaches for key donors such as OFDA, ECHO, EU, DfID, UN etc.
- Experience in database design and other tools for information management like DHIS2;
- Experience in use of qualitative and quantitative software for data analysis.
- Experience with mobile data collection platform
- Able to identify gaps in staff knowledge of MEAL concepts and skills and provide training in these topics.
- Ability to write full narrative reports (needs assessments, internal reviews, progress reports) and executive summaries.
- Demonstrated understanding of data protection and confidentiality as part of data collection and management practices and ability to respect and maintain confidentiality.
- Proficiency in Microsoft Office applications, including Word, Excel, Outlook, PowerPoint and Teams.
- Competency in using statistical software EPI-Info, SPSS, and STATA.
- Possess the skills in qualitative data analysis software such as MaxQDA, NVivo, Atlas.ti.
- Possess the skills in mobile data collection software such as Ona, KoboToolBox.
- Communicate the organizational goals to the team.
- Support innovation and organizational change when needed.
- Have analytical, conceptual, and strategic thinking skills.
- Build collaborative relationships and foster teamwork.
- High-level English proficiency (Speaking – Reading – Writing).
- High-level MISSION’S LANGUAGE proficiency (Speaking – Reading – Writing).