Job Description
THE POSITION
Reporting to the Director of IT, the Microsoft Azure Technical Lead assists with the daily management and oversight of all elements of the Fund’s IT infrastructure and initiatives. Primary responsibilities include Helpdesk management, network/infrastructure/systems management, project management, and departmental administrative tasks.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Primary technical lead for Microsoft Azure AD, Intune MDM + MAM, and Office 365. SME on SSO integration with Enterprise Apps, MFA, Conditional Access, and device enrollment.
- Implement and monitor security best practices on the Azure/Windows 10/Office 365 infrastructure to comply with industry standard frameworks and policies.
- Provide recommendations and suggestions on areas for improvement
- Troubleshoot cloud, network, and infrastructure related problems.
- Act as primary liaison with external managed service provider to ensure helpdesk ticketing system is working efficiently and meeting the needs of the organization. Respond to other helpdesk requests not directed to MSP by performing on-site/remote support as needed.
- Assist with the development of plans for technology and cybersecurity user training in partnership with the Director of IT
- Provide immediate support to the Director of IT to work on special projects as assigned
- Maintain the department’s assets and software inventory
- Create and maintain systems documentation and user guides
- Install, maintain, repair and replace IT hardware and software
- Manage the technology orientation process of new employees
- Provide support to the Communications Team infrastructure by acting as technical resource/additional administrator on WordPress website, Engaging Networks CRM, and Salesforce platforms
- Maintain current knowledge of latest technology and cybersecurity trends
- Perform other duties and functions as assigned
REQUIRED QUALIFICATIONS
- Bachelor’s degree in Computer Science, CIS, IT/Engineering, or other relevant field required with at least five years of related experience
- Experience in Windows 10 and macOS environments.
- Extensive Experience with Microsoft Cloud solutions: Azure AD, Intune MDM + MAM, EM+S, and PowerShell scripts.
- Experience with workstation imaging and deployment, Apple iOS, Android OS.
- Knowledge of Virtualization (Hyper V, VMware, Xen), Cisco IOS, Firewalls, and Routers.
- Advanced Microsoft Office Suite skills
- Ability to operate tools, components, and peripheral accessories
- Able to read and understand technical manuals, procedural documentation, and OEM guides
- Ability to conduct research into PC issues and products as required
PREFERRED QUALIFICATIONS
- Interest in Human Rights and Internet Freedom
- Experience managing and implementing projects
- Ability to self-direct, manage priorities, and meet deadlines
- Commitment to service-oriented excellence
- Excellent written, oral, and interpersonal communication skills
- Capable of presenting ideas in user-friendly language to a non-technical audience
- Superior tactical, analytical, evaluative, and problem-solving abilities
- Knowledge in additional third-party application, specifically QuickBooks, Xero, Adobe Creative Cloud Suite, Salesforce, Slack, GIFTS Alta, Google Analytics
- Knowledge in Linux server administration.
- Experience in designing and administering Microsoft SharePoint.
- Certifications like MCSA, MCSE, CCNA, Hyper V .
- Experience working with NGOs.
- Fluency in languages other than English.
The Fund encourages candidates of all racial, ethnic and religious backgrounds to apply. Personnel are chosen on the basis of ability without regard to race, color, religion, sex, national origin, disability, marital status or sexual orientation, in accordance with federal and state law. Deadline to apply is May 23, 2019
About the Organization
About the Fund for Global Human Rights
The Fund for Global Human Rights is a leading supporter of on-the-ground human rights groups around the world. Dedicated to finding and funding the most effective human rights organizations in regions from Latin America to Africa to Southeast Asia, the Fund for Global Human Rights offers grants and facilitates technical support to ensure the long-term effectiveness and viability of frontline groups working in challenging conditions with scant resources.
Since 2002, the Fund has awarded nearly $85 million to more than 660 human rights organizations across the globe. Grantees work on a wide range of issues including indigenous land rights in Guatemala, women's rights in Morocco, accountability for war crimes in West Africa, and countering discrimination against sexual minorities in India. The Fund currently maintains grants programs for rights groups based in eighteen countries around the world. For more information, please visit www.globalhumanrights.org.
