Operations Manager

  • Mid-level, Short-term contract assignment
  • Posted on 24 March 2020

Job Description

Organizational Context

The International Federation of Red Cross and Red Crescent Societies (IFRC) is the world’s largest volunteer-based humanitarian network established by and comprised of member National Red Cross and Red Crescent Societies. It works to meet the needs and improve the lives of vulnerable people before, during and after disasters, health emergencies and other crises. On 31 December 2019, Wuhan city in China reported cases of pneumonic disease of unknown origin, which was later confirmed to be caused by a new coronavirus. The disease caused by this new coronavirus, COVID-19, has since spread widely within China as well as in dozens of other countries. In response to the worrying humanitarian needs wrought by the COVID-19 outbreak, on 11 February 2020 IFRC scaled up its Global Emergency Appeal to CHF 32 million from an initial CHF 3 million Preliminary Emergency Appeal launched on 31 January 2020. A significant portion of the Global Emergency Appeal operation is to meet the needs of people affected by COVID-19 in China as well as to support medium-term interventions aimed at enhancing epidemic and pandemic preparedness. In view of the scaled-up IFRC-supported operation, the capacity of IFRC Country Cluster Support Team (CCST) in Beijing to support the Red Cross Society of China (RCSC) in coordinating the COVID-19 has been bolstered. The IFRC has deployed Rapid Response Personnel (RRP) comprising existing staff on IFRC Secretariat team and/or Participating National Societies. As the RRP prepare to demobilize over the coming weeks, there is a need to ensure smooth transition to longer-term personnel. It is in this context that the CCST in Beijing is seeking an Operations Manager. The Operations Manager, together with the Head of CCST and the Programme Coordinator, will make the Senior Management Team (SMT) of Beijing CCST. The Operations Manager will provide leadership to personnel responsible for the COVID-19 response operation and ensure that these positions are coordinated in supporting RCSC in delivering it core services in accordance with its mandate. Considering that the CCST Beijing is also responsible for overseeing IFRC support to, and coordination with, the National Societies of Japan, Mongolia and South Korea – as well as branches of the Red Cross Society of China in Hong Kong, Macau and Taiwan – the Operations Manager will also coordinate IFRC support to COVID-19 response operations of East Asia National Societies except that of the Democratic People’s Republic of Korea (DPRK) whose support is led by the IFRC Country Office. In addition, the Operations Manager will ensure participation of IFRC in day-to-day coordination platforms established by the Government of China and the Humanitarian Country Team (HCT).

Job Purpose
Reporting to the Head of Country Cluster Support Team (CCST) in Beijing, the Operations Manager provides technical leadership to ensure the optimal coordination and direct management of resources required for the effective and efficient implementation of IFRC-supported emergency operations in China and East Asia at large.

Job Duties and Responsibilities

  • Negotiate, plan and mobilize IFRC resources in support of East Asia National Societies in the assessment, planning, and implementation of IFRC-supported emergency response operations.
  • Supervise IFRC technical leads to ensure they work closely with the managers of relevant National Society departments in all related programming roles and responsibilities, providing advice and recommendations that carefully consider local capacity and context.
  • Along the East Asia National Societies, build alliances and partnerships with other emergency actors to enhance the implementation of IFRC-supported emergency operations. Includes supporting the National Societies to enhance their position vis-à-vis their respective national and international coordination mechanisms.
  • Guide IFRC technical leads to develop programme approaches which strengthen and develop the structures, capacity and performance of National Societies. Entails analyzing and understanding their current strengths and weaknesses and ensuring provision of necessary technical and material support particularly in relation to the ongoing crisis.
  • Promote and assist the integration of humanitarian priorities and interventions with relevant counterparts in the National Societies.
  • Ensure that emergency response operations are based on frameworks and approaches that are consistent with or have considered national and international standards and guidelines, as well as IFRC policies, procedures and tools.
  • Assist the National Societies, Movement and external partners in the achievement of planned outcomes and deliverables following quality standards, in a timely fashion, and within budgets.
  • Ensure a robust and coherent monitoring of emergency situations and their potential evolution so that humanitarian interventions are responsive to current and emerging needs and threats.
  • Work with technical units in the CCST and the Asia Pacific Regional Office (APRO) to develop, implement and review contingency planning for identified threats in operational areas, as well as the development of capacities within the National Societies for emergency response.
  • Support the National Societies in setting up the structures needed to ensure that all components of the response operations are identified, planned and carried out in a coordinated, collaborative and integrated manner with Movement and external partners.
  • Support the National Societies in developing and implementing operational standards, tools and procedures that ensure quality, consistency and sustainability of emergency response interventions.
  • Together with National Societies counterparts and the Head of CCST, represent IFRC in coordination meetings and forums, involving national authorities, national and international agencies, donors and other partners in the country.
  • Support National Societies in establishing an effective information management system for the response, including statistics.
  • Work with PMER units in the Beijing CCST, APRO and the National Societies to ensure that planning and reporting requirements are met in a timely and efficient manner.
  • Advise on the need of additional human resources and support deployments in coordination with the Head of CCST and the HR departments and/or surge desk of APRO.
  • Ensure sound financial management is applied to all IFRC-supported operations within the National Societies, including ensuring that budgets are monitored, problems are identified, and solutions implemented in timely and effective manner.
  • Manage operational budgets to ensure that expenditure relating to IFRC-supported operations is within income and approved ceilings, in compliance with IFRC finance procedures and in line with donor earmarking requirements.

Education: University degree, or equivalent qualifying experience, in relevant area is required Basic Delegates Training Course or IMPACT. FACT, ERU, RDRT training are required.

Experience: At least 5 years of disaster management experience, including managing staff. Field experience in coordinating and managing disaster and crisis management projects and activities especially population movements Work experience with RC/RC Experience in project cycle management including proposal development, budgeting and reporting, monitoring and evaluation Good knowledge and relevant work experience in the regional context is preferred.

Knowledge, skills and languages: Effective team and project management skills Good analytical skills and solution-oriented Good mentoring and capacity development skills Ability to work well in a multicultural team Excellent stress management skills Demonstrated accountability Fluently spoken and written English Good command of another IFRC official language (French, Spanish or Arabic)

Competencies and values
Values: Respect for diversity; Integrity; Professionalism; Accountability Core competencies: Communication; Collaboration and teamwork; Judgement and decision making; National society and customer relations; Creativity and innovation; Building trust Functional competencies: Strategic orientation; Building alliances; Leadership; Empowering others

DEADLINE: 27-03-2020

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