OTI Knowledge Management Coordinator (Tandem/Ladder) – Washington DC

USAID OTI/OFDA
Washington, D.C., District of Columbia, United States
Apply by 18 May 2018
Mid-level , Full-time staff position
Posted on 4 May 2018

Job Description

The OTI Knowledge Management Coordinator (Tandem/Ladder) is a full-time Personal Services Contract (PSC) position at the GS-11/12 equivalent level and located in Washington, DC. Applications for this position are due no later than May 18, 2018 at 1:00pm Eastern Time (Deadline Extended). For full information about this position, as well as instructions on how to apply, please read the entire solicitation at www.OTIjobs.net.

INTRODUCTION:

As a member of the OTI Applied Best Practices and Coordination (ABC) Team, the KM Coordinator position utilizes the experience and skills gained from working in a dynamic organization dedicated to individual and institutional learning. OTI’s success now and in the future depends in large part on its ability to achieve an overarching organizational goal: the effective transfer and ongoing analysis of knowledge and experience – comprised of values, management processes, lessons learned, best practices, standards, and innovations – in real time, with a variety of stakeholders. These stakeholders include: OTI staff in the field and headquarters; OTI’s implementing partners around the world; USAID Missions overseas; other USAID offices and bureaus in Washington; other U.S. Government agencies and branches; other donors; other transition, stabilization and reconstruction practitioners; host government and/or other local counterparts; and the U.S. public. All of the above increases OTI’s level of transparency and accountability.

To this end, the OTI ABC Team supports a model of organizational learning across the office that ensures:

  1. Increased transparency and accountability between the headquarters and field teams;
  2. Increased opportunities for peer-to-peer dialogue;
  3. Easier access to content and learning resources for a variety of stakeholders;
  4. More guidance available in online format; and
  5. Provision of tools to surface and apply OTI’s programming lessons to increase the effectiveness and efficiency of OTI programs.

The KM Coordinator supports OTI’s mission to provide fast, flexible, short-term assistance targeted at key political transition and stabilization needs by supporting the capture, curation, and dissemination of research and program learning through product development and by maintaining knowledge management platforms for OTI and implementing partner staff. ABC supports learning and innovation through the application of technology – including OTI’s knowledge management platform, mapping, data visualization, and other analytic tools – to continually improve OTI country program analysis, management and performance. ABC will ensure the effective integration of lessons and knowledge into OTI’s learning and training resources. ABC coordinates closely with other units, teams, and divisions within OTI to achieve these goals.

DUTIES AND RESPONSIBILITIES:

At the GS-11 level:

Note: Duties and responsibilities are listed in order of importance for this position

  • Support efforts to develop and maintain core OTI learning products, such as the Field Guide, Toolkits on key issues related to OTI’s programming (e.g. CVE, elections, atrocity prevention, etc.);
  • Collaborate with colleagues and partners in communicating and training on incremental improvements to OTI’s knowledge management strategy, procedures, and systems, including the Activity Database and OTI Anywhere;
  • Provide ad hoc user support and encourage the active use in OTI’s knowledge management platforms, including the Activity Database and OTI Anywhere and facilitate the use of the Knowledge Networks.
  • In collaboration with ABC’s Training Portfolio, update training materials as required;
  • Under the supervisor’s direction, contribute to documents outlining planning and vision in the development and implementation of OTI’s knowledge management strategy, systems, and procedures;
  • Respond to ad hoc requests for information and data regarding current and past OTI programs;
  • Under the supervisor’s direction, carry out high priority and ad hoc research and analysis;
  • Under the supervisor’s direction, support the capture (e.g. brown bags, webinars, events, etc.), curation, and dissemination of content on OTI’s knowledge management systems to support cross-office learning. Serve as OTI’s librarian, curating and disseminating research;
  • Coordinate with key stakeholders to maintain and update OTI guidance related to the use of knowledge management systems and practices;
  • Assist in testing improvements and bug fixes for OTI’s knowledge management systems before changes are released;
  • Develop and maintain professional relationships with other organizations with innovative knowledge management approaches on behalf of OTI;
  • Under the supervisor’s direction, represent and articulate OTI’s mission, global programs, and knowledge management systems to select visitors, informational technology professionals, and other USG colleagues;
  • Serve on short-term assignments with other USAID offices or bureaus in direct support of OTI programs. These placements shall not exceed three months;
  • Fill critical needs for program management and implementation staffing in Washington, DC and the field including providing support to new OTI country program start-ups, country program management, and close-out;
  • Serve as the Contracting Officer’s Representative for knowledge management product contracts;
  • Participate in the design and procurement of future contracts for knowledge management support services.

At the GS-12 level:

Perform the same duties as the GS-11 level but with less supervision, greater decision-making authority, and greater independence of action.

  • Lead efforts to develop and maintain core OTI learning products, such as the Field Guide, Toolkits on key issues related to OTI’s programming (e.g. CVE, elections, atrocity prevention, etc.);
  • Collaborate with colleagues and partners in communicating and training on incremental improvements to OTI’s knowledge management strategy, procedures, and systems, including the Activity Database and OTI Anywhere;
  • Provide user support, such as troubleshooting problems and locating information, and model active use in OTI’s knowledge management platforms, including the Activity Database and OTI Anywhere and facilitate the use of the Knowledge Networks;
  • Provide training and mentoring for better use of OTI’s knowledge management systems for more effective program implementation and institutional learning. Update training materials in conjunction with changes to OTI’s knowledge management systems;
  • Lead efforts to capture (e.g. brown bags, webinars, events, etc.) and curate content on OTI’s knowledge management systems and disseminate information to support the overarching organizational goal of the effective transfer and ongoing analysis of knowledge and experience. Serve as OTI’s librarian, curating and disseminating research;
  • Assist ABC’s Knowledge Management Specialists in providing technical assistance for OTI programs and partners in the field and advise OTI staff and implementing partners on knowledge management processes that facilitate knowledge capture and sharing in the implementation of political transition programming;
  • Prepare plans or proposals outlining planning and vision in the development and implementation of OTI’s knowledge management strategy, systems, and procedures;
  • Respond to ad hoc requests for information and data regarding current and past OTI programs;
  • Carry out high priority and ad hoc research and analysis:
  • Develop and maintain professional relationships with other organizations with innovative knowledge management approaches on behalf of OTI;
  • Represent and articulate OTI’s mission, global programs, and knowledge management systems to visitors, informational technology professionals, officials from international organizations, bilateral donors, and national and foreign government officials. Serve as a liaison with other DCHA offices, USAID divisions and the State Department, to develop appropriate program and system solutions;
  • Coordinate with key stakeholders to routinely conceptualize, update and revise OTI guidance related to the use of knowledge management systems and practices;
  • Serve on short-term assignments with other USAID offices or bureaus in direct support of OTI programs. These placements shall not exceed three months;
  • Fill critical needs for program management and implementation staffing in Washington, DC and the field including providing support to new OTI country program start-ups, country program management, and close-out;
  • Manage the design and procurement of future contracts for knowledge management support services.
  • Serve as the Contracting Officer’s Representative for knowledge management product contracts.

MINIMUM QUALIFICATIONS:

At the GS-11 level:

(1) A Master’s Degree with three (3) years of work experience;

OR

A Bachelor’s Degree with four (4) years of work experience;

AND

(2) Two (2) years of project management experience with a U.S. Government foreign affairs agency, international or domestic assistance organization, or non-governmental organization in community development, economic development, mediation/arbitration, conflict resolution, democracy and governance, international law, human rights activities, and/or political analysis;

(3) Six (6) months of overseas field experience working in a developing country, of which three (3) months must include experience working in one or more countries undergoing political transition;

(4) Demonstrated experience using and contributing to knowledge management systems.

At the GS-12 level:

(1) A Master’s Degree with four (4) years of work experience;

OR

A Bachelor’s Degree with five (5) years of work experience;

AND

(2) Three (3) years of project management experience with a U.S. Government foreign affairs agency, international or domestic assistance organization, or non-governmental organization in community development, economic development, mediation/arbitration, conflict resolution, democracy and governance, international law, human rights activities, and/or political analysis;

(3) Six (6) months of overseas field experience working in a developing country, of which three (3) months must include experience working in one or more countries undergoing political transition;

(4) Demonstrated experience contributing to the use, design, and/or management of knowledge management systems.

Please direct questions about this position or the application process to the OTI Recruitment Team at otijobs@usaid.gov.

About the Organization

In support of U.S. foreign policy, USAID’s Office of Transition Initiatives seizes emerging windows of opportunity in the political landscape to promote stability, peace and democracy by catalyzing local initiatives through adaptive and agile programming. We work in critical crises at critical times to make critical differences that help countries transition from conflict and turmoil toward peace and democracy. Our programs put comparatively small amounts of money on small targets, stressing speed, calculated risk-taking and innovation, to strengthen the resilience of our partners and beneficiaries, keeping transitional countries on a positive trajectory.

More information

KM Solicitation - FINAL - Deadline Extended.pdf

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