The Partnership for Supply Chain Management (PFSCM) brings together multiple private sector and non-governmental organizations that are among the most trusted names in supply chain management and international public health and development in the world. PFSCM has been recognized internationally for its work to save lives through stronger public health supply chains; the partnership won two supply chain distinction awards from the European Supply Chain and Logistics Summit in 2010 and was a finalist in the 2012 Supply Chain Innovation Award Competition sponsored by the Council of Supply Chain Management Professionals (CSCMP) and SupplyChainBrain.
The Global Fund to Fight AIDS, Tuberculosis and Malaria is a major financing institution in the fight against these diseases in 140 countries. The Global Fund selected PFSCM to be one of its primary Procurement Services Agents for Global Fund principal recipients, under its Pooled Procurement Mechanism aimed at ensuring a cost-effective and efficient procurement process that meets all the Global Fund standards for a Procurement Services Agent. This service provides support to countries to resolve procurement bottlenecks and supply chain management challenges and to facilitate timely access to pharmaceuticals and other health products.
In addition, PFSCM implements other supply chain management projects with other client/donors including several developing country governments.
The Project Director for the Global Fund to Fight AIDS, Tuberculosis and Malaria’s PPM contract is responsible for providing strategic vision consistent with PPM contract objectives, managing deliverables, and client relations, driving accountability for project performance and results, and successfully executing the PPM contract. The PPM Project Director is PFSCM’s principal counterpart to the Global Fund Secretariat, leads strategic and tactical discussions with the Global Fund, and supports unit managers in their operational discussions with the Global Fund. This position is responsible for timely implementation and project performance according to the budgetary and contractual commitments outlined in the PPM contract(s), including any additional modifications or changes to the current scope of activities.
The PPM Project Director is also expected to provide insightful feedback from the client to PFSCM’s organizational and project strategies. The Project Director is expected to actively engage with the Global Fund as the client to understand their environment and strategies. The PPM Project Director will also represent PFSCM to develop and manage strong relationships with our clients’ key stakeholders necessary to resolve issues as they arise and focus on client retention, continuous improvement, business development, and performance management with the Global Fund. The Project Director is responsible for providing outstanding, dedicated client care, and sharing the latest developments from PFSCM with the Global Fund key contacts.
The PPM Project Director is further responsible for engaging and collaborating across PFSCM Divisions and Units to ensure that supply chain, quality, IT, financial, and human resource functions work together effectively to deliver project services and results and that those services comply with the PPM contractual requirements and PFSCM’s policies and procedures. The PPM Project Director directs and manages the Client Services and Logistics Units within the PPM Project team and is responsible for Project performance on key performance indicators and staff management, development, support, and coaching of the Unit Managers.SPECIFIC RESPONSIBILITIES:
- Oversee PPM service implementation including financial management, performance and KPIs across PFSCM Units; analyze reports to identify trends and opportunities for improvement.
- Develop PPM strategies and implementation plans, working closely with the Global Fund’s PPM management team and PFSCM’s senior management team and Unit Managers.
- Build trust-based relationships with key contacts at the Global Fund; strive to independently build deeper and wider relationships within and across the Global Fund by building a comprehensive understanding of client and marketplace.
- Ensure high-quality contract deliverables are submitted timely to the Global Fund.
- Foster and ensure effective proactive communication and information-sharing between the client, the PMO, and the project units.
- Lead and facilitate client meetings to build and maintain effective relationships; lead quarterly business reviews with internal stakeholders and offer a strategic and analytical perspective of the client landscape, identifying areas for improvement and growth.
- Contribute key client information to client presentations that capture the client’s core business issues and the matching solutions that PFSCM’s capabilities can bring.
- Act as an internal champion for the client by working collaboratively with internal partners and the team to coordinate efforts for clients where appropriate.
- Provide leadership to promote coordination, communication, and integration across PFSCM to ensure appropriate synergies and avoid conflicts; and support PFSCM’s culture of customer service excellence and continuous improvement.
- Lead and manage the PPM Project Division in full accordance with PFSCM policies, standard operating procedures, and work instructions in collaboration with the Unit Managers.
- Manage staff and unit performance at a global level and individual level and provide ongoing feedback.
- Ensure that SOPs and performance management systems support Global Fund objectives.
- Ensure implementation of risk management procedures and policies; and address and manage performance deficiencies and client queries proactively.
- Identify and utilize in-country capacity to achieve project results and support the sustainability of activities and impact, working with Strategic Supply Chain and 4PL Services Divisions.
- Represent PFSCM by attending client- and industry-specific meetings.
- Master’s degree in supply chain management, public health, project management, business administration or a related field. Bachelor’s degree and 10+ years of relevant professional work experience including a track record in senior program management could serve as equivalent.
- 10+ years of progressively responsible experience leading global operations, with emphasis in developing countries and pharmaceuticals and medical supply product categories.
- Proven program management track record that demonstrates leadership skills, project management skills, resourcefulness, initiative, maturity of judgment, the ability to make sound decisions under pressing conditions, budget and resource management experience, and customer relationship management capability.
- Demonstrated proficiency in managing complex client relationships and effective communication skills in dealing with multicultural customers, partners, and public health professionals.
- Strong influencing skills and proven ability to create impact and work across disciplines and in diverse locations internationally.
- Persuasive and passionate communicator with excellent public speaking skills and written and oral communication skills. English fluency required, including speaking, writing, understanding, and reading. French is a plus.
- Proven analytical and problem solving skills demonstrated with varying levels of stakeholders with demonstrated data driven decision-making.
- Experience with continuous improvement initiatives and change management activities.
- Excellence in organizational management with the ability to coach senior-level staff to manage and empower high-performing, accountable teams.
- Experience maintaining ISO quality management system standards preferred.
- Experience working with international donor agencies, particularly The Global Fund preferred.
- Strong computer skills in standard software systems, such as ERPs, BI, Microsoft Office Suite.
- Willingness and availability to travel internationally 20% of the time, and perform other duties as assigned.
- Must be authorized to work in the Netherlands.
Salary commensurate with experience.
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About the Organization
John Snow, Inc., and our nonprofit JSI Research & Training Institute, Inc., are public health management consulting and research organizations dedicated to improving the health of individuals and communities in the US and around the Globe.
JSI's mission is to improve the health of underserved people and communities and to provide a place where people of passion and commitment can pursue this cause.
For over 35 years, JSI and our affiliates have provided high-quality technical and managerial assistance to public health programs worldwide. JSI has implemented projects in 106 countries, and currently operates from eight U.S. and more than 40 international offices, with more than 500 U.S.-based professionals and 1,600 host country staff.