Program Manager

  • Senior-level, Full-time staff position
  • Posted on 5 June 2018
  • Wichita Falls, Texas, United States
  • Closing on 4 July 2018

Job Description

Requisition ID: req2085
Job Title: Program Manager
Sector: Program Administration
Employment Category: Regular
Employment Type: Full-Time
Location: USA-Wichita, KS

Job Description

The IRC is one of the leading providers of high quality programming for refugees resettling to the United States. The mission of the IRC’s US Programs (USP) Department is to create opportunities for refugees to survive and thrive in America. The IRC’s USP Department currently provides services in 27 U.S. cities and through the IRC’s Resettlement Support Center (RSC) in East Asia. The USP portfolio has grown to encompass a spectrum of support in five program outcome areas with numerous local partners, hundreds of corporate, foundation, and government donors, and thousands of individual givers. In July 2016, IRC opened the Kansas Office for Refugees (KSOR) to provide coordination for resettlement activities and funding within the state of Kansas.

The Program Manager is responsible for managing a portfolio of programs, including Employability Services, English Language Training, Refugee Cash Assistance, Adjustment & Referrals, Refugee School Impact and Services for Older Refugees. He/she is responsible for ensuring that all implementing sub-awardees are trained and monitored. He/she supervises staff that support the main functions of program implementation. Additionally, this position develops and manages KSOR communication with private and public sectoral stakeholders. This position reports to the Statewide Refugee Coordinator.


Program Management
* Manage program implementation through regular, systematic review and update of procedural manuals and forms; delivering training and capacity-building opportunities for sub-awardees; developing/updating annual pre-service questionnaires and program reporting templates; and reviewing programmatic and related budget information submitted to KSOR prior to funding.
* Remain current on all federal regulations related to the program portfolio and ensure that all programs operate within corresponding federal regulations and guidelines.
* Ensure language access for clients that access KSOR programs by ensuring appropriate forms are translated and disseminated to sub-awardees.
* Review all finance reports submitted by sub-grantees, ensure reimbursement requests are appropriate and accurately coded before submitting for finance review.
* Oversee on-going, real time desk monitoring of key sub-grantee activities; serve as member of the monitoring team.
* Manage the KSOR client grievance process and meet with clients to address concerns brought to KSOR in regards to dissatisfaction and/or concerns over services received from a sub-awardee.
* Develop the KSOR Annual Outcomes Goal Plan and KSOR Annual Service Plan for submission to ORR.
* Support the development of the Annual ORR-5 client report.
* Draft all relevant narrative sections and complete all relevant data reports.
* Contribute to the strategic planning and design of integration programs to meet the needs of refugees in Kansas.
* Develop funding applications, as appropriate.

Community and Stakeholder Engagement
* Maintain an outreach plan for engaging with program-related stakeholders.
* Keep up-to-date on key funding streams from federal government to state agencies.
* Develop and maintain relationships with appropriate State offices and private stakeholders.
* Participate Community Forums and assist with planning and logistics for themes related to programmatic areas of management.
* Plan and coordinate meetings and opportunities for connecting resettlement agency staff, public stakeholders and private stakeholders to support the integration of refugees in Kansas.
* Identify and develop opportunities to provide training to public and private stakeholder

* Provide leadership and supervision to program support staff
* Support office-wide administrative and strategic initiatives.
* Other duties as assigned by supervisor.

* Bachelor’s degree in social work or related field strongly preferred
* Operational, administrative, and/or management experience
* Previous experience working in a non-profit or social service agency environment, preferably in refugee resettlement
* Desire to work in operational, rather than direct service capacity. Interest in organizational and systems development and strengthening.
* Experience analyzing data to improve programs, a plus.
* Excellent computer skills, including Microsoft Office suite, cloud-based applications, design programs and databases. Demonstrated experience with data visualization.
* Ability to effectively deliver both on-site and virtual/remote technical assistance to a diverse and cross-cultural audience.
* Ability to coordinate the efforts of others to achieve the desired outcome.
* Solid organizational, prioritization, and time management skills required
* Flexible work attitude: the ability to work in a team environment and independently, and to meet unexpected demands.

About the Organization

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in over 40 countries and 27 U.S. cities, we restore safety, dignity and hope to millions who are uprooted and struggling to endure.

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