Program Manager, Conflict Management and Stabilization

  • Mid-level
  • Posted on 11 November 2019

Job Description

Are you passionate about driving programs focused on foreign assistance? Do you want to be part of an organization that offers meaningful assignments and opportunities to expand your skills and expertise? At Dexis, you will experience a corporate culture of inclusiveness, fairness, and trust. You will be given the means and mentorship needed to succeed, and your creativity will be rewarded.

The primary function of the Program Manager position is to support Dexis’ management of current programming in the Conflict Management and Stabilization portfolio, while also playing an active role in growing its business development in the Technical Practice Area. This position will manage a portfolio of projects that include USAID/OTI-funded contracts, along with other USAID and USG projects. The role involves client and partner relationships; high quality project management, including financial management and contract compliance; provision of technical assistance to select projects; and support for new business opportunities across the company. In addition to managing projects, the Program Manager will be expected to play a role in developing Dexis’ conflict strategy and to prepare proposals for upcoming work in the Conflict sector. The Program Manager will work collaboratively with partners, colleagues and client teams. The Program Manager is expected to communicate clearly and courteously; to develop and maintain positive relationships with clients, consultants, collaborators, co-workers, field sites; and to work respectfully with Dexis colleagues. The job requires adherence to Dexis policies and procedures.


  • Conducts duties and responsibilities with full understanding of clients’ requirements and the relevant policies and regulations.
  • Recommends appropriate division of labor on project management teams according to complexity of projects and competencies of assigned staff.
  • Leads and/or supports project startups, including team members’ employment processing, orientation on contract provisions, allowances, and benefits, installation of administrative, logistical, and accounting systems in the field, hiring and training of local staff, mobilizing local subcontracts, and managing office and housing arrangements.
  • Contributes to the project(s) and its personnel to maintain the proper direction in fulfillment of the contract scope of work. Reviews and provides comments on progress reports, work plans and other documents to ensure compliance with company standards and contract requirements. Works collaboratively with project team and clients, conducting periodic visits to assess the status of project activities and to contribute to administrative, technical or evaluation work in the field.
  • Oversees recruitment, hiring and monitoring of project staff and consultants, ensuring personnel meet technical requirements for contract positions. Contributes to the development of scopes of work with client or field team, develops position qualifications, and determines recruitment sources to use. Provides input to salary increase and bonus determination for project staff and supervisees.
  • Assures project commodity procurement, participant training planning and implementation, and that quality short-term advisors are provided in a timely and compliant manner.
  • Elevates contractual or client concerns to appropriate authority.
  • Participates in business development efforts.
  • Actively participates in external events, networking with clients and counterparts.
  • As requested, plays a role in new business initiatives, including recruiting, managing bids, writing technical sections, conducting independent marketing and preparatory trips, and mentoring others in proposal writing techniques and best practices.
  • Compiles and manages quality of input to reports, proposals, and other documents.
  • Routinely applies knowledge of primary discipline and development assistance to problem solving, new business development, strategy, and programming decisions.
  • Attracts, recruits, and recommends hiring of new staff members. Trains and mentors associate-level staff on the company’s management tools and systems.
  • Supervises, develops, and evaluates assigned staff. Ensures staff receive regular constructive performance feedback, prompt resolution of problems, and time and opportunity to grow and develop in key competency areas.
  • Undertake any other duties which may from time to time be required; this service schedule is not intended to be either prescriptive or exhaustive but is issued as a general guideline to the main areas of responsibilities and allows for the substitution of others to maximize the qualitative outputs.


Minimum Requirements:

  • 4-6 years of directly relevant program management experience, including management or high-level backstopping of USG contracts and direct interaction with client.
  • Previous USAID/OTI implementation experience
  • Demonstrated work experience with USAID project(s)
  • Experience developing and tracking USG contract budgets, particularly in international development environment.
  • At least one-year supervisory experience.
  • Strong written and oral communication skills, excellent writing, editing and research skills.
  • Knowledge of USG regulations, policies and procedures.
  • Relevant Master’s degree preferred.
  • Proficient in all Microsoft Office products.

Preferred Requirements:

  • Experience working with complex overseas and/or Washington-based programs
  • Experience working closely with the client and project team to ensure contract scope of work and the financial projections are accurate
  • Previous experience on donor-funded projects (experience with USAID-funded projects highly desirable) as well as exposure to developing countries.
  • Ability to travel for project-related field visits or business development opportunities.
  • Proficiency in a second language.

Personal Competencies:

  • Total commitment to Dexis’ core values (Ingenuity, Integrity, and Investment in People), its mission and objectives.
  • Ability to work in a high-energy team environment supporting immediate needs and requests from the field.
  • Ability to produce thorough, high quality work within a tight timeframe, flexibility and ability to handle multiple tasks and work collaboratively in a dynamic environment.
  • An international outlook and ability to relate to and engage with people from a range of backgrounds, cultures and viewpoints.
  • Problem-solving, decision-making and good judgment skills.
  • Ability to take initiative and/or independently respond to situations.
  • Attention to detail and ability to effectively and efficiently perform multiple tasks and balance competing priorities often within a required timeframe.
  • Ability to communicate effectively with managers, colleagues, and clients.
  • Ability to respond and adapt quickly to changing requirements and competing demands.
  • Professional and mature demeanor and conduct, especially during interactions with the client and its constituents.
  • Willingness to work in a start-up or close-out, with non-standard hours occasionally.

About the Organization

Are you looking for a company that offers meaningful program assignments and opportunities to develop professional skills and expertise? At Dexis, staff are empowered to be part of the decision-making process and collaborate with colleagues and management across the company to satisfy our clients. We create transparency in our operations with our clients and employees; and we offer our people opportunities to grow and challenge themselves in meaningful ways. Dexis follows a "find a way or make a way" business directive, and we’re paving the way for innovative management solutions in the global development and security assistance arenas worldwide. As a Dexis employee you will be challenged, empowered, and mentored. That’s how Dexis goes "all in.” How will you?

If you are passionate about this opportunity, submit your application by clicking the apply for this job online button.

Only those applicants who meet the above criteria will be contacted for interview.

Dexis is an equal opportunity employer offering employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship, physical or mental handicap, or status as a disabled or Vietnam Era veteran of the US Armed Forces.

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