The IRC is one of the leading providers of high quality programming for refugees resettling to the United States. The mission of the IRC’s US Programs (USP) Department is to create opportunities for refugees to survive and thrive in America. The IRC’s USP Department currently provides services in 29 U.S. cities and through the IRC’s Resettlement Support Center (RSC) in East Asia. The USP portfolio has grown to encompass a spectrum of support in five program outcomes with numerous local partners, hundreds of corporate, foundation, and government donors, and thousands of individual givers. The IRC resettles approximately 10,000 refugees on an annual basis, has a budget of $80 million, and has over 1,000 staff and 3,500 volunteers.
In 2015 the IRC launched a new five year strategy ‘IRC2020’. At the heart of IRC2020 is a commitment to increase the impact of our programs on the lives of the people we serve. To do so, we aim to be outcomes-driven, evidence-based, and measurement-focused in all our programming. In support of these ambitions we are developing an ‘Outcomes and Evidence Framework’ (OEF), a package of practical tools that include theories of change, evidence maps and summaries, and standard outcome indicators. In addition to the OEF, we have defined minimum monitoring standards and are strengthening systems and processes to better measure our progress against priority outcomes.
The Program Officer, Outcomes and Evidence will play a key role in finalizing and rolling out these new tools to the IRC’s network of US Programs offices.
This will involve:
a) coordinating an initiative to (re)design improved project design processes that embed the OEF and standard measurement practices;
b) defining and managing an OEF roll-out and change management approach; and
c) supporting efforts to finalize the OEF toolkit, and to develop and implement OEF training to field staff and relevant USP HQ staff.
The position is funded for ten months with a possibility of extension. The Program Officer, Outcomes and Evidence, is located within the USP Department and reports to the Director, Research, Analysis and Learning.
Piloting new project design processes
* Lead project management of the pilot to ensure milestones are met on time and within budget.
* Under the guidance of the Business Process Reengineering Lead, and working collaboratively with program field staff in two pilot offices:
* map existing project design processes at the office and HQ-level; and
* redesign existing project design processes and define roles and responsibilities - or where processes do not exist design new processes - to embed the OEF and measurement practices.
* Define and manage a roll-out plan and change management approach for the newly designed processes and support the two pilot offices and relevant HQ staff to adopt these processes.
* Monitor progress and proactively seek and capture feedback and learnings from pilot offices and relevant HQ staff.
* Develop recommendations for how new processes can be introduced to other USP offices, in particular where processes and role variation may need to occur between offices.
Network-wide implementation of the OEF
* Define a phased implementation plan and change management approach to guide the introduction of the OEF to the broader USP network; roll-out will encompass developing staff knowledge on foundational concepts (outcomes-driven programming, results-based monitoring etc.), building skills to use the specific OEF tools, and communicating how staff should apply these to their roles/work.
* Manage the roll-out of the OEF to the USP network in close coordination with HQ technical staff and accounting for field realities.
* Develop high-quality training resources (both facilitated and self-guided) in collaboration with members of the Research, Analysis and Learning (RAL) team.
* Plan and deliver foundational OEF training, in-person, to USP offices (approx. 16 in total)
Overall OEF Coordination
* Project manage the finalization of the OEF tool kit with technical staff.
* Identify and manage external service providers to complete additional OEF tools and/or make amendments to existing OEF tools as necessary.
* Collect and consolidate feedback on the OEF and maintain a list of proposed amendments.
* Serve as the primary focal point in USP on the OEF and connect field staff to appropriate technical/subject matter experts as necessary.
* Collaborate with members of the Evidence to Action team leading the implementation of the international OEF to IRC’s country programs to ensure lessons learned are shared and leveraged across the IRC’s international and US portfolios.
Education: Bachelor’s degree required, Master’s degree an advantage
Work Experience: Minimum 5 years’ experience in project and change management, preferably in an NGO/non-profit environment
Demonstrated Skills and Competencies:
* Exceptional project management skills
* Experience in managing and implementing large-scale, cross-functions projects
* Proven ability to successfully manage delivery/execution of tasks and initiatives to tight deadlines
* Substantial experience delivering training and designing educational aids and materials
* Ability to translate complicated concepts into concise messaging
* Experience with process improvement and process management
* Strong oral and written communication and presentation skills
* Experience with complex internal change initiatives
* Understanding of the Theory of Change methodology and results-based monitoring
* Familiarity with training methods and techniques
* Experience using e-learning platforms and web-delivery tools (such as WebEx)
* Understanding of refugee resettlement
Working Environment: Standard office work environment. Frequent domestic travel required (up to 25%)