Programs Quality Manager

  • Senior-level, Volunteer opportunity
  • Posted on 2 November 2020

Job Description

Programs involves all medical services and Medical Capacity Building training.

Surgery, Nursing, Dental care, technology, training…this stuff is why Mercy Ships exists.

About this Role

The Programs Quality Manager develops the Quality Management focus for Programs in collaboration with Programs leadership, and leaders across the ship. This position is responsible for the development, implementation and ongoing development of hospital-wide programs that enhance patient care, Quality and Case Management.

What You Will Contribute

• A high degree of expertise in quality improvement and will actively work with Medical Staff and various departments to measure, analyze and improve processes with continuous methods.

• Advises the Programs Officer in areas of quality improvements in alignment with Programs and Organizational goals; working in conjunction with the Hospital Leadership Team & Medical Capacity Building management

• Initiates and oversees the development of comprehensive safety, quality, and performance improvement goals through the use of data analysis and trending data in their department

• Provides a summary of the performance data, identifies opportunities for improvement and presents these findings to the Hospital Executive Team on a regular basis

• Facilitates internal audits; manages the data collection, reporting and analysis function

• Supports the controlled document and policy writing, approval and publishing processes throughout all Programs departments

For This Role, You Will Need

• Successful completion of Mercy Ships On Boarding program

• Bachelor’s degree in clinical healthcare-related field is required

• Three years of patient care experience or healthcare quality experience

• Experience in performance improvement and/or project management

• Advanced training and/or experience in continuous quality improvement

• Training in quantitative methods and statistical analysis

• Certified Professional in Healthcare Quality (CPHQ) or other recognized certification in quality and/or patient safety programs

• Knowledge of quality management models, processes, and tools in a healthcare setting

About the Organization

Mercy Ships began our mission to provide hope and healing to those in need in 1978. Each year we send hospital ships filled with volunteer professionals who selflessly provide life-changing surgeries to children and adults who otherwise would go without. Together we are saving lives.

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