Position: Regional Logistics/Operations Manager
Location: Amman, Jordan within frequent travel in the region up to 50%
Reports to: Middle East Regional Director
Direct Reports: No direct; dotted line management of operations managers in all COs
Relief International is a leading nonprofit organization working in 16 countries countries to relieve poverty, ensure well-being and advance dignity. We specialize in fragile settings, responding to natural disasters, humanitarian crises and chronic poverty.
Relief International combines humanitarian and development approaches to provide immediate services while laying the groundwork for long-term impact. Our signature approach — which we call the RI Way—emphasizes local participation, an integration of services, strategic partnerships and a focus on civic skills. In this way, we empower communities to find, design and implement the solutions that work best for them.
Position Summary: As a member of the Middle East Regional Team, the Regional Logistics/Operations Manager acts as an advisor to the region on all logistics matters (procurement, stock/inventory management, fleet and assets). S/he will provide virtual and in-country support to all ME Country Office operations teams supporting program delivery across all Relief International development and humanitarian programs. S/he will support effective communication and information flow among offices and GSO and will ensure compliance to all Relief International and donor operational policies and procedures.
Essential Position Responsibilities and Duties:
- Provide support and guidance to all Country Offices in the Middle East, including oversight of all logistics functions in line with RI and donor policies and regulations.
- Work with the Country Directors and in-country operations teams to improve operational systems and ensure standard operation policies and procedures are adhered to.
- Provide hands-on contributions to in-country personnel on all logistics matters when mobilizing and implementing new projects or closing out of awards.
- Facilitate communication and cross learning for all Middle East based operations staff.
- Provide regular review and assessment of logistics staffing structures and functions in the Country Offices with the aim to strengthen overall efficiency and accountability.
- Perform annual assessments of Country Office Operations departments and determine in collaboration with in country Operation Managers and CD the ideal staffing structure with a plan to support transition (staffing and funding) to that structure over the course of one year.
- Provide orientation to new senior operations staff, provide, as needed, refresher training to staff in all standard operations and admin procedures, FAF, Logistics processes, SOPs, forms, record keeping and to ensure future ongoing compliance. Provide training to program and other support staff on critical logistics policy & procedure.
- Assess and support country office procurement management; ensuring trackers are kept up to date and accurate and that data is periodically reviewed to determine staff performance. Ensure all RI and donor policy and procedure is known and being adhered to at all times.
- Review and/or approve (checking for accuracy & compliance) all high level procurements (20,000 and above and all tenders), framework agreements, leases and other large value, high risk financial commitments.
- Assess and support country office fleet management; ensure appropriate allocation and safe use is achieved throughout the servicing of programs and staff; rental service agreements and contracting is done in alignment with RI procurement standards and fuel and maintenance systems are in place.
- Assess and support country office warehouse management; ensure systems and reporting are in place for the effective storage and distribution of all program stocks. Support in the trial and rollout of an inventory management system.
- Assess and support in country office asset management; ensuring that all program and operations assets (and furniture and equipment) are reflected in registers; all assets are documented, issued with unique RI asset numbers, tagged and logged.
- Work with GSO Operations Coordinator, GCU and Global Assurance to address key risks and audit findings/disallowances. Maintain technical knowledge of donor rules and regulations to ensure compliance with donor requirements.
- Work in collaboration with other members of the RI team; sharing information on assessments and proposed interventions, providing overview and inputs of logistics requirements for the development of project proposals and subsequent projects.
- Work with GSO to create template for CO specific operations manuals. Ensure consistent application of all RI tools and templates, policies and procedures throughout Middle East Country Offices.
- Support in the realization of CO Emergency preparedness plans (EPP) through the establishment of framework agreements and supplier databases. Be available for immediate deployment to assist Country office Logistics teams mount rapid and effective emergency response operations - when disasters occur.
- Provide support to Security Manager as a focal point for communication and information flow.
- With GSO support manage the process of and application for the BIS license for Syria Country Programs.
Qualifications and Requirements:
- Extensive program and operations management experience in international development and humanitarian programs, experience in the Middle East essential.
- Demonstrated ability to contribute to operational management systems in a large complex program.
- Previous experience of managing operations/support teams in large-scale first phase emergency response is essential.
- Knowledge of international humanitarian and development systems, institutions and donors programs (including ECHO, DFID and OFDA), and of procedures, accountability frameworks and best practices.
- In depth knowledge and experience of logistics systems and requirements in a multi field office, multi program setting.
- Direct experience of delivery of humanitarian programs, in a technical or operational role, in at least 3 different contexts.
- Senior management role within a complex country program and/or in a large scale emergency response.
- Cold chain and/or pharmaceutical supply chain expertise preferred.
- Substantial training and capacity building experience.
- Cultural sensitive, with highly developed interpersonal and communication skills including influencing, negotiation and coaching.
- Experience of supporting and developing programmatic staff with different backgrounds and expertise.
- A degree in a relevant field either in relation to development, disaster management, management.
- Security experience is a great asset
- Fluent English, strong Arabic skills desirable.
We uphold the Humanitarian Principles: humanity, neutrality, impartiality, and operational independence. We affirmatively engage the most vulnerable communities. We value:
- Transparency and Accountability
- Agility and Innovation