Regional Manager, Information - SARO

  • Mid-level, Full-time staff position
  • Posted on 5 March 2021

Job Description

In the Southern Africa region, CRS works in the following 7 countries: Lesotho, Madagascar, Malawi, Mozambique, South Africa, Zambia and Zimbabwe. This position’s location is open, but would prefer the candidate to be located in the African time zones.

Job Summary:

You will provide leadership for the planning, deployment, capacity building, adoption, operational excellence, support, maintenance, and enhancement of global, regional, and Country Program (CP) ICT systems inclusive of those used in field projects (ICT4D -ICT for Development) in support of high-quality programs serving the poor and vulnerable. You will ensure that regional ICT needs, both in terms of technical solutions and staff and partner capacity, are met effectively and efficiently and that agency ICT standards and solutions are adopted within the region.


Required Languages - must be fluent in written and spoken English, preferably also combined with French (to support our colleagues, offices and teams in Madagascar).

Travel- must be willing and able to travel up to 35-50%.

Knowledge, Skills and Abilities

  • Excellent leadership and relationship management skills with ability to negotiate, influence and get buy-in from people not under direct supervision.
  • Excellent strategic, analytical, systems thinking, and problem-solving skills, with capacity to see the big picture, make sound decisions, and offer non-standard solutions.
  • Able to communicate technical ideas and concerns in a non-technical manner.
  • Proactive, resourceful, solutions-oriented and results-oriented.
  • Strong customer service orientation with excellent communication and interpersonal skills.
  • Demonstrated facilitation, training, and coaching skills.

Preferred Qualifications

  • Strong understanding of project management methodologies and tools.
  • Knowledge of outsourcing methodologies and operating models, and experience working with professional services firms.
  • Knowledge of ICT4D concepts and tools including mobile data collection, mobile financial services, data analytics, and spatial analysis.
  • Knowledge of the general directions of the ICT industry (evolving products, services, etc.) along with a thorough understanding of the technical details.

Basic Qualifications

  • Master’s degree in IT-related field (Computer Science, Computer Networking, Programming, and Information Systems) required. Equivalent combination of relevant experience and Bachelor’s degree and/or training/certification may substitute for advanced education.
  • Minimum of seven years of progressively responsible related professional experience. Additional experience working outside home country preferred (e.g. TDYs, short- or long-term assignments included).
  • Experience in implementing, operating, maintaining, and supporting complex systems employing system life cycles and best practices such as those embodied in ITL and ISO 9000 standards and SEI Capability maturity models.

Agency-wide Competencies (for all CRS Staff)

These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

  • Integrity
  • Continuous Improvement & Innovation
  • Builds Relationships
  • Develops Talent
  • Strategic Mindset
  • Accountability & Stewardship

Supervisory Responsibilities (if none, state none)

Key Working Relationships:

Internal: Members of GKIM, leaders of CRS’ regional and country program offices, CRS Senior Managers and Executives, and owners of CRS business systems. CP ICT staff, HoOPs, HoPs, CRs and regional TAs.

External: Consortiums focused on ICT/ICT4D within the non-profit sector. NetHope and ICT leaders of other NGO’s focused on the use of ICT in the relief and development sector. CRS Partners Organizations.

***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

Note: All positions requiring residence or frequent travel outside their home country must undergo and clear a pre-employment medical examination.

CRS’ talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

CRS is an Equal Opportunity

Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. Our Catholic identity is at the heart of our mission and operations. We welcome as a part of our staff and as partners people of all faiths and secular traditions who share our values and our commitment to serving those in need.

About the Organization

Catholic Relief Services was founded in 1943 by the Catholic Bishops of the United States. Our mission is to assist the poor and disadvantaged, leveraging the teachings of the Gospel of Jesus Christ to alleviate human suffering, promote development of all people, and to foster charity and justice throughout the world. Working through local offices and an extensive network of partners, CRS operates on five continents and in 98 countries. We aid the poor by first providing direct assistance where needed, then encouraging people to help with their own development. Together, these approaches foster secure, productive, just communities that enable people to realize their potential. As the official international relief and development agency of the U.S. Catholic community, CRS is also committed to educating the people of the United States to fulfill their moral responsibilities toward our global brothers and sisters by helping the poor, working to remove the causes of poverty, and promoting social justice.

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