Resilience Knowledge Management Advisor - Washington, DC

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Washington, United States
Apply by 1 September 2018
Mid-level , Full-time staff position
Posted on 2 August 2018

Job Description

About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible.
In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions
into action — helping people triumph over adversity and build stronger communities from within.
Now, and for the future.

Program / Department Summary

Mercy Corps’ Resilience Initiative is a cross-department effort to understand, test, and mainstream resilience thinking and practice across our humanitarian and development portfolio. Over the past 4 years we have invested significant resources in building a conceptual and practical understanding of resilience, and we are now operationalizing this understanding through our network of regional Resilience Hubs.

This Initiative has grown and matured, and there is now a wealth of knowledge being generated through the range of programs, assessments, research, pilot activities, case studies and evaluations being conducted across HQ and Resilience Hub teams. As part of its’ Vision 2020, Mercy Corps seeks to expand this body of knowledge to enhance our technical guidance on what resilience looks like in practice. Mercy Corps seeks to cement its role as an industry thought and practice leader in resilience, and further influence other agencies in taking up the most impactful approaches to resilience design, implementation and measurement.

General Position Summary

Mercy Corps seeks a dynamic Resilience Learning and Knowledge Advisor to lead and champion the Agency’s resilience knowledge management efforts, in support of program impact and industry influence. As a key focal point under the global resilience portfolio, s/he will be responsible for developing and implementing a knowledge management strategy, including: guiding coordinated efforts across different teams to identify critical knowledge development and management priorities in relation to resilience, supporting the translation of knowledge into influence strategies, and facilitating the development and management of systems for knowledge exchange and uptake. S/he will help guide knowledge creation and content development, support packaging knowledge for diverse audiences, guide and track knowledge dissemination, and influence the uptake of resilience knowledge and learning in and outside the agency. The Coordinator will also provide overall program management, partner coordination and vision to the implementation of grant-funded programs under the resilience initiative.

Essential Job Responsibilities Knowledge Capture and Sharing
  • Develop a sharing, influence and exposure strategy for Mercy Corps’ resilience knowledge products, to support increased uptake of learning, as well as increasing the exposure and influence internationally with key stakeholders.
  • Work across technical support, policy/advocacy, research and learning, and resilience program teams (including Regional Resilience Hubs) to help identify content knowledge management needs to advance Mercy Corps’ resilience Vision 2020
  • Build on existing initiatives to identify and curate Mercy Corps’ existing knowledge and learning in resilience, based on identified learning needs, and develop new learning strategies.
  • Provide overall tracking support to content development and dissemination initiatives, including timeframes, audiences and messages for products; and tracking of learning and messages across diverse program units.
  • Support Mercy Corps to refine knowledge management and learning platforms that facilitate internal and external knowledge dissemination and uptake, aligning with broader agency platforms and processes.
  • Actively promote engagement in knowledge management platforms across HQ and Resilience Hubs, tailor platform design to diverse audience needs, and seek feedback on performance to ensure ongoing improvement
  • Actively pursue new business development opportunities and projects that help advance knowledge management and platform development.
Influence & Representation
  • Serve as a key agency external focal point on resilience knowledge and learning
  • Actively pursue strategic partnerships to advance Mercy Corps’ knowledge management and learning agenda, creating linkages between Mercy Corps’ and partners’ platforms
  • Represent Mercy Corps’ resilience knowledge management initiative and key content at major events.
  • Support internal messaging of progress in knowledge management, including information on uptake of learning
  • Provide regular agency updates on the progress of the resilience knowledge management initiative, including information on uptake of learning.
  • Develop and disseminate updates on Mercy Corps’ global resilience initiative; track key priorities and related progress for dissemination
Project Management
  • Provide core program management functions for existing donor-funded resilience learning programs, including the Climate Information Services Research Initiative (CISRI), and Resilience Evaluation, Analysis and Learning (REAL) award.
  • Manage the planning and workflow among technical experts, including partnership management
  • Act as Mercy Corps point of contact for the projects vis-a-vis partners, and represent Mercy Corps in consortium meetings and communications.
  • Work in partnership with the project technical lead to ensure project milestones are met and technical quality is sound.
  • Work with internal support teams to manage budget and ensure donor compliance.
  • Work with Senior Director for Resilience to ensure grant-funded project work is coordinated with other efforts across the organization, through producing regular updates and other internal communications.
  • Follow Mercy Corps’ and USAID program close-out process to ensure alignment with all policies.

Organizational Learning
  • As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.
Accountability to Beneficiaries
  • Mercy Corps team members are expected to support all efforts toward accountability, specifically
    to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
Supervisory Responsibility none Accountability

Reports Directly To: Senior Director, Resilience

Works Directly With: Technical Support Unit, Resilience Hubs, field leadership, Knowledge Management team


Knowledge and Experience
  • Bachelor’s degree requires and Master’s degree preferred. M.A, M.S., M.Sc., or equivalent in a field related to international development, sustainable development, conflict management, climate change, or other field are preferred.
  • Excellent interpersonal communication and networking skills, the ability to sell ideas, get buy-in and win support.
  • Experience in getting research and evidence into use and demonstrating project impact
  • Excellent writing skills and the ability to communicate complex research findings or technical content to non-technical audiences, including proficiency in multi-media platforms
  • 3 to 5 years of demonstrated understanding of knowledge management and learning principles and capacity to deliver knowledge management and/or organizational learning activities
  • Proven ability to work cooperatively with internal and external stakeholders, and to play a leadership role in convening groups.
  • Previous experience with field work strongly preferred and demonstrated understanding of on the ground work in relief and development.
  • Fluency in written and spoken English is required; French strongly preferred and Arabic or Spanish is a plus.
Success Factors

We are seeking a self-starter, demonstrating a passion for building networks and learning. S/he will demonstrate creativity in approaching communications and knowledge sharing, and willingness to test new ideas and iterate. This role is idea for someone strong in cross-cultural communications, patient and have a sense of humor will be important. Understanding field dynamics that are impacted by low-connectivity and non-english speakers. We are seeking an individual who is flexibility in a non-hierarchical environment and a multi-tasker with the proven ability to organize and prioritize competing priorities. Lastly looking for individual who has demonstrated ability to communicate effectively with team members of varied experiences and work styles, follow procedures, and meet deadlines.

Living Conditions / Environmental Conditions

The position is based in Washington DC, and it requires up to 30% travel to Mercy Corps field locations. Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC’s policies, procedures, and values at all times and in all in-country venues.

Fostering a diverse and open workplace is an important part of Mercy Corps’ vision. Mercy Corps is an Equal Opportunity Employer regardless of background. We are committed to creating an inclusive environment.

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About the Organization

Mercy Corps exists to alleviate suffering, poverty and oppression by helping people build secure, productive and just communities. Since 1979, Mercy Corps has provided over $575 million in assistance to 73 nations. The agency's programs currently reach 5 million people in more than 25 countries, including the United States. Mercy Corps is a nonprofit organization with headquarters offices in Portland (Oregon), Seattle (Washington), Washington, DC, and Edinburgh, Scotland. Known for its quick-response, high-impact programs, over 95 percent of the agency's resources are allocated directly to programs that help those in need.

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