Response Director

Washington, D.C., United States
Apply by 30 April 2018
Senior-level , Full-time staff position
Posted on 13 April 2018

Job Description

Background
The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors. The American Red Cross (ARC) International Services Department (ISD) helps vulnerable people and communities around the world prepare for, respond to, and recover from disasters and humanitarian crises through mobilizing the power of the International Red Cross and Red Crescent Movement. With programs and partners across the globe and as part of the International Federation of Red Cross, the American Red Cross is working to strengthen the global Red Cross Red Crescent Network to deliver critical assistance to some of the most vulnerable
communities in the world.

Summary:
The American Red Cross International Services Department delivers impactful and human‐centered assistance to people affected by humanitarian emergencies around the globe, leveraging the reach of the global Red Cross Red Crescent network to prioritize vulnerable populations. We provide financial and technical support to disaster response programming globally in a timely manner, and work closely with the Federation, ICRC, and other partners to expand the movement’s collective capacity in emergency response.

The American Red Cross is seeking an experienced Response Program Director to provide leadership and management oversight of the American Red Cross response programs around the globe. In collaboration with the Red Cross Red Crescent Movement, the Director is responsible for leading and coordinating
American Red Cross contributions to international emergencies, including funds, stocks and people (personnel and Emergency Response Units), in close collaboration with regional, and country level teams and relevant stakeholders. The Director develops, measures and improves response program components
through an inclusive approach to ensure those working in response have the tools, resources, doctrine and training necessary to execute the program effectively while establishing operational models for the American Red Cross priority response domains that set the benchmark for quality programming, either bilaterally or multilaterally as appropriate.

The Director is responsible for strengthening the relationship with relevant senior leadership in the International Federation of the Red Cross and Red Crescent Societies (IFRC), the International Committee of the Red Cross (ICRC), Red Cross and Red Crescent National Societies, key public and private donors, media, relevant US government counterparts, peer organizations, and other relevant response actors to ensure the necessary resources are available to deliver our response program strategy. The Director will work closely with the American Red Cross Policy and Partnership unit and the IFRC and ICRC to influence humanitarian policy within and outside the Red Cross Movement. The position is based in our HQ in Washington DC. Travel: 30%‐50%

Responsibilities:

The scope of responsibilities includes, but is not limited to, oversight and management of the Response Program portfolio; leading the implementation of ARC’s international response program multi-year operation plan; accountable for the Response Framework, ensuring it is aligned with humanitarian need, resources, regional & movement priorities, trends and new innovations, and resource/practices/guiding principles within the humanitarian community; ensure the American Red Cross is ready to respond at all levels (from headquarter to country level); strengthen RCRC Movement global response capacity and engagement in key response priority areas (Relief/Cash Transfer Programing, Surge Information Management Systems, IT/telecommunications, operational leadership, and Restoring Family Links); and supervises more than 20 NHQ response staff, a volunteer roster and works closely with the regional, and country level teams and the Federation to ensure an effective and timely response. IRP Executive Director may assign additional specific program and/or management oversight responsibilities to the Response Program Director in the future as needs dictate.

Specific responsibilities include:

  • Lead and coordinate American Red Cross contributions to international emergencies, including funds, stocks and people (personnel, and ERUs), in close collaboration with regional, and country level teams, the Red Cross Red Crescent Movement, and relevant stakeholders.
  • Accountable for developing, measuring and improving response program components through an inclusive approach to ensure those working in response have the tools, resources, doctrine and training necessary to execute the program effectively and with new innovative approaches.
  • Ensure ARC’s international response framework is aligned with humanitarian need, resources, regional & movement priorities, response domains, and resource/practices/guiding principles within the humanitarian community.
  • Provide oversight and support to all response operations, including the deployment of surge personnel proactively and frequently in leadership and specialist roles bilaterally, regionally and within Federation frameworks.
  • Manage team of Restoring Family Links in Washington, DC that works to identify and connect family members and loved-ones separated by conflict and disaster as well as the Cash Transfer Program (CTP) team that is based in Washington, DC and remotely.
  • Assists in the development and implementation of the IRP’s multi-year operation plan and accountability framework and ensures its implementation, including developing ARC ‘s International Response program-wide objectives, standards, and metrics along with programs, products, and services international response operations and to mobilize them around disasters before, during, and after the event.
  • Ensure systems, processes, and tools are maintained to ensure organizations is adequately prepared to respond at all levels (from headquarter to country level), including strengthening RCRC Movement global response capacity and engagement in key response priority areas (Relief/Cash Transfer Programs; Information and Technology; Surge Information Management System/Data Readiness; Restore Family Links; and Operational Leadership).
  • Work closely with ARC International Policy and Partnership unit, regional and country level teams to expand and strategically position RCRC Movement in the humanitarian community, including influencing humanitarian policy within and outside the Red Cross Movement and increasing resources available for international response operations.
  • Manage, in coordination with the Policy and Partnership Executive Director, the relationship in Washington with OFDA to increase the availability of response funding, and provide direct support to the country level emergency team in the development, and implementation of USG funded response operations.
  • Represents ARC and builds good relations with Movement partners, national authorities, international and national organizations, donors and other peer organizations, as well as national and international media.
  • Works with Movement partners in developing Movement-wide policy on disaster management through the Disaster Management Working Group (DMWG) or other policy-making bodies.
  • Oversee the recruitment, management and development of response staff (paid and volunteer roster) to ensure a strong, engaged, diverse, and high performing talented response team.
  • Embodying the Fundamental Principles of Voluntary Services; in coordination with the Policy and Partnership Volunteer/Chapter Integration strategy, identify ways to meaningfully engage volunteers in the portfolio.
  • Works closely with NHQ (including International Services Finance, Policy and Partnership, and Planning and Program Support units) and field staff to provide and coordinate guidance in the design, implementation, monitoring, evaluation and reporting of our response programs.
  • Oversee the management of the response portfolio, accountable for budgeting and reporting is carried out in a timely and appropriate fashion in accordance with ARC requirements, formats and standards; facilitates program management reviews to identifies program management deficiencies and defines systems solutions.
  • Ensures compliance to ISD and ARC corporate business policies and processes across the response portfolios at all levels, including but not limited to financial, operational and compliance with ARC/ISD/ISF policies and procedures.
  • Coordinate ARC’s international response program support to domestic disaster response as required, including from other NSs.
  • Ensures efficient and effective management of ARC resources in all areas.
  • During large disaster responses, responsible for briefing senior leadership and developing a common operating picture for guiding ARC response.

Qualifications:

  • BA/BS or MA in international studies, business management, public administration or relevant field required, and at least ten years’ experience in operations management and implementation of international response programs with at least five years’ experience working on and managing international relief and early recovery programs, and contributing to policy development.
  • Minimum of 5 years of managerial experience is required.
  • Significant overseas/field experience with international NGO,
    and /or RC/RC is required.
  • Knowledge of the Red Cross/Red Crescent Movement, international relief, preparedness, and development principles and operations management is essential.
  • Proven track record of success leading high‐profile, highly complex international disasters operations.
  • Proven track record of success strengthening relationships with USAID, OFDA, PRM, and other agencies highly preferred.
  • Strong leadership skills, excellent verbal and written communication skills, as well as effective interpersonal skills
    are required.
  • Must display flexibility, adaptability, initiative, result oriented, and a high degree of competence in planning, project management, team building, teamwork, and commitment to the American Red Cross principles.
  • Must possess strong personal integrity and ability to adapt to changing situations.
  • Working knowledge of a foreign language highly desirable. Should be computer proficient, especially in MS Office.
  • This position is based in Washington DC, and will require up to 50% international travel.

About the Organization

As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We depend on the many generous contributions of time, blood, and money from the American public to support our lifesaving services and programs. If you share our passion for helping people, join us in this excellent career opportunity.

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