Salesforce Operations Manager (Temporary)

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Population Services International
Washington, United States
Apply by 30 August 2018
Senior-level , Short-term contract assignment
Posted on 31 July 2018

Job Description

Salesforce Operations Manager (Temporary) Department: Technology Integration with Dotted Line to Salesforce Using Departments Washington, DC Reports To: CIO, until further assessment
Who we are
We’re Population Services International (better known as “PSI”), a global health non-profit. We aim to make it easier for people in the developing world to be healthy (think mosquito nets, condoms, HIV testing and more). We are a $600M enterprise based in Washington, DC, operating in the private and public sectors in more than 50 countries. Check out for more on what gets us out of bed in the morning.

There are over 8,000 “PSI’ers” around the world. We are a diverse group of entrepreneurial development professionals with a wide range of backgrounds and experience. All with unique skills that we bring to the critically important work that we do.

Join us! This position will be a key member of the IT Core Services Team, with a focus on Salesforce optimization advancement to streamline processes and increase efficiencies across all PSI’s Global Business Services departments.

This position will own the operational processes and continually drive innovation and improvements in efficiency, service and quality through strategic planning, optimization of process, policy implementation, and staff training. This person will also identify opportunities to develop and implement a strategy that expands the use of Salesforce from the current departments using it to all PSI Global Business Service departments, establishing it as the organization’s constituent/relationship GDPR-compliant database of record.

Sound like you? Read on.

Your contribution
Lead PSI Salesforce Development Initiatives:
  • Work with team members across departments to understand program needs/business rules and then customize Salesforce to meet business requirements
  • Create and manage custom fields/objects, complex workflow rules, record types, data validation, page layouts, and triggers
  • Perform reoccurring data processes to meet reporting requirements and ensure data integrity
  • Develop/create customized reports and dashboards based upon department needs
  • Define, communicate and execute a data quality process to manage data health including standardization, completeness, and validity that drive key business decisions
  • Develop/create customized reports and dashboards based upon department needs
  • Keep abreast of new Salesforce features and functionality in order to provide recommendations for process improvements
  • Seek new and innovative ways to meet the needs of fundraising teams and donors
  • Lead internal Salesforce working group with representatives from relevant departments
  • Work with Salesforce working group to develop new functionality and design for program materials to include training videos, continuity documents and process documentation
  • Work with outside vendors
  • Perform other duties as assigned
Knowledge, Skills & Abilities
  • Solid understanding of architecture, API and security policies
  • Excellent written and oral communications skills
  • Dedication to understanding the needs of PSI to provide the highest levels of service and continuous process improvements
  • Team player who thrives on collaborating and building partnerships through trust and open exchange of ideas

What are we looking for?
  • Must have a Bachelor’s Degree or equivalent experience
  • At least 5 years of experience related to the implementation, configuration, and integration of
  • Experience with carrying out process improvement initiatives
  • Salesforce Administrator Certification
  • Salesforce MemberNation experience preferred
  • Working proficiency with Microsoft Excel and SQL
  • May perform other related duties as assigned to meet the ongoing needs of the organization.

References will be required. Must be authorized to work in the United States. N.B. PSI will not consider work visa sponsorship for this position.

  • Exempt

*Due to high volume of applications, only finalists will be contacted. Curious about your status? Please log into your iCIMS account to find out.

PSI is an Equal Opportunity Employer and encourages applications from qualified individuals regardless of actual or perceived race, religion, color, sex, age, national origin, disability, sexual orientation, marital status, personal appearance, matriculation, political affiliation, family status or responsibilities, gender identity or expression, pregnancy, childbirth, related medical conditions or breastfeeding, genetic information, amnesty, veteran, special disabled veteran or uniform service member status or employment status.


About the Organization

About PSI: PSI is a leading global health organization with programs targeting malaria, child survival, HIV and reproductive health. Working in partnership within the public and private sectors, and harnessing the power of the markets, PSI provides life-saving products, clinical services and behavior change communications that empower the world's most vulnerable populations, in over 65 countries to lead healthier lives. Over 150 staff in the Washington D.C headquarters, 100 overseas expatriate staff and almost 8,000 local staff work to execute PSI’s critical and innovative programs worldwide. Health Impact and Donors: PSI has a unique focus on measurable health impact much like successful corporations measure profitability. Measuring the results of PSI’s health interventions isn’t as simple as counting lives saved. PSI employs an entire team of researchers to continuously evaluate PSI performance against evidence-based objectives and verifiable indicators. Such strict measurement of PSI performance is what sets the organization apart from others in the field and feeds into the design of innovative, targeted and cost-effective interventions. By utilizing the DALY (Disability Adjusted Life Year) system, PSI estimates that in 2009 alone, its programs directly prevented more than 156,000 HIV infections, 2.6 million unintended pregnancies, almost 150,000 deaths from malaria and diarrhea and 19 million malaria episodes. In addition, roughly 25,000 patients were treated for TB. With a focus on decentralized management and local experts, innovative programs and successful benchmarking, PSI is proud of its long term commitment to serve those most in need. PSI is supported by several major donors including: governments of the United States, United Kingdom, Germany and the Netherlands; the Global Fund, various United Nations agencies, private foundations, corporations and individuals. Areas of PSI focus: HIV: PSI has HIV programs in over 60 countries around the world. Interventions, which include social marketing of HIV products and services and targeted HIV communications, are based upon a commitment to produce measurable health impact and an emphasis upon rigorous research and evaluation. Although condom social marketing and targeted communications remain the cornerstones of PSI's work to address the HIV pandemic, country programs also implement an increasingly comprehensive range of interventions in response to the changing needs of specific country contexts and populations. PSI is increasingly implementing innovations such as male circumcision services and targeted communications for concurrent sexual partnerships and injection drug use interventions. TB: Tuberculosis (TB) is a curable and preventable illness, yet it remains a major cause of death worldwide. It is one of the biggest killers of women of reproductive age and the most common cause of death among people living with HIV/AIDS. PSI provides a variety of innovative TB and TB/HIV-related services, engaging private providers in diagnosis and treatment and integrating HIV counseling and testing with TB services. It also creates innovative behavior change communications campaigns to increase awareness of TB and TB/HIV and to promote healthy behaviors. Child Survival: Vulnerable children are one of PSI’s most important target groups. According to the WHO, nearly 10 million children under the age of five die each year – more than 1,000 every hour. Tragically, about two-thirds of child deaths are preventable through practical, low-cost interventions. PSI works to improve child survival by helping developing countries address water-borne diseases such as diarrhea, malaria, pneumonia and HIV with prevention and treatment education and products. PSI’s child survival programs improve the health and save the lives of children under five in more than 30 countries. Reproductive Health: In over 30 countries throughout the world PSI empowers women and couples to lead healthier lives by providing access to innovative family planning and maternal health products and services. Every year, there are more than 60 million unintended pregnancies and more than 500,000 women die from pregnancy-related causes. In 2008 alone, PSI prevented an estimated 3.1 million unintended pregnancies and 15,000 maternal deaths, and enabled millions of couples to plan their families. Over the past three decades, PSI has expanded the contraceptive methods in its portfolio from male condoms and oral contraceptives to include injectable contraceptives, intrauterine contraceptive devices (IUD), emergency contraception pills, implants, female condoms, voluntary sterilization, and fertility awareness methods such as the Standard Days Method using Cyclebeads®. PSI’s RH platform has also grown to address maternal mortality through the prevention of post-partum hemorrhage and sepsis, and the prevention of unsafe abortion. Clean Water: Access to clean water is a challenge in almost all of the countries PSI operates in. Increasing awareness of water borne diseases and accessibility to treated water are a core part of PSI’s efforts across its health areas. PSI and its many partners are working together to promote the Safe Water System, a water quality intervention that employs proven, easy-to-use and inexpensive solutions such as household water treatment appropriate for the developing world. Household water treatment and safe storage ensures that each sip of water is safe to drink. Household water treatment can be adopted quickly, inexpensively, at national scale in both development and emergency situations, making an immediate difference on the lives of those who rely on transporting to and storing water in their homes. Malaria: PSI provides malaria control support to national Ministries of Health in over 30 countries worldwide. PSI tailors its malaria control programs to the unique environment in each country and the needs outlined by the Ministry of Health to achieve the Abuja Targets and MDGs. PSI’s malaria control programs include delivery of insecticide treated mosquito nets, pre-packaged malaria treatment, behavior change communications and operational research.

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