Title: Senior Associate Program Manager
Department: Operations Cone
Based in Washington, DC
Up to 20% international travel
Reports to the Senior Program Manager
Who we are
With over 45 years of experience, working in over 60 countries, Population Services International (PSI) is the world’s leading non-profit social marketing organization. PSI is reimagining healthcare, by putting the consumer at the center, and wherever possible – bringing care to the front door. We are working to fix market failures, shape future health markets and shift policy and funding to better support consumer empowered healthcare.
There are over 7,000 “PSI’ers” around the world. We are a diverse group of entrepreneurial development professionals with a wide range of backgrounds and experience. All with unique skills that we bring to the critically important work that we do.
This position is an opportunity to be part of a new team of Acceleration Market Group Countries at PSI. PSI is building a team who can support creative, new ways of shaping health markets and shifting policy and funding.
The Senior Associate Program Manager (SAPM) will be the lead focal point for program and operational support to countries in the Acceleration Market Group, likely starting with Kenya and South Africa. The position will form part of the market group backstopping team based in Washington, DC and report to the Senior Program Manager. The SAPM should be passionate about contributing to the health of those we serve around the world, love numbers and working with data, like the challenge of linking programs with finances, and have a curiosity for why things are the way they are and confidence to ask how we can do better.
The SAPM will have wideranging responsibilities working with PSI staff at all levels both in Washington and overseas, providing program management and technical support for countries in the Acceleration Market Group. The SAPM will serve as the key liaison between the country teams and PSI global services, serving as a champion for the field. The SAPM is responsible for managing project data collection, analysis and reporting; coordinating donor reporting and ensuring contractual compliance; and engaging with country teams around strategy and sustainability issues. The SAPM will pro-actively meet programmatic and administrative needs, juggle multiple competing priorities, and enthusiastically ensure smooth and timely flow of work. The SAPM provides leadership and sets the example of excellence for fellow team members to follow. This position may include management and supervisory responsibilities as it evolves. The position requires flexibility, strong organizational skills and a willingness to assume varied duties and projects.
Sound like you? Read on.
Serve as a champion for the field
- Serve as the primary point of contact for assigned countries by providing in-depth project/report reviews, regular country check-in calls, tracking of technical assistance needs, etc;
- Serve as a liaison between country network members, Senior Program Manager, donors, and executive, technical and functional departments;
- Advise network members on technical, capacity building, development, financial, compliance, and strategic issues;
- Conduct short term technical assistance to network members visits on as needed basis;
- Engage closely with HQ technical teams on strategic initiatives for the field, including coordination of technical assistance and ensuring follow up for greatest results;
- Represent PSI and the Acceleration Market Group at industry events and partner meetings with sharing at regional collabs upon return for sharing of learnings;
- Support external relations and visibility through the preparation of presentations and publications, website updates, etc.
Help country network members achieve programmatic success and operational integrity
- Monitor contract compliance across a diverse set of donor agreements, including subawards monitoring and management;
- Be responsible for ensuring assigned countries complete high quality and thorough monthly project financial reviews as per SOP and support timely course correction when needed;
- Provide significant financial management support: including preparation and tracking of project budgets, realignments, and annual budgets revenue and surplus/deficit;
- Create/implement project management tracking tools and be responsible for ensuring timely data collection, cleaning of data, and production of quantitative reports and analyses;
- Pinpoint challenges with data collection and reporting and support the development and implementation of corrective action;
- Support donor reporting process, ensuring quality submissions and document retention;
- Support proposal writing and project design as needed;
- Manage cost proposal development for new business initiatives and contribute to strategy sessions;
- Support and coordinate donor reporting process, ensuring quality submissions and document retention;
- Fulfill other programmatic and administrative functions as required.
Be a focal point & representative for the region
- Serve as market group focal point for at least one PSI global service (TBD) with clear objectives and deliverables established when departments identified;
- Develop best practice and/or guidance documents for team knowledge management and onboarding;
- Coordinate with team leadership to explore opportunities for process improvement and efficiencies (such as potential MS Flow for subaward management);
- Serve as the lead on collection and compilation of global service market group information and data from country offices; and
- Foster knowledge and experience sharing among APMs organizationally by facilitating regular APM lunches and gatherings.
- Support and/or lead on the recruitment of new Acceleration Market Group staff;
- Serve as mentor to new staff by providing training on an as needed basis in functional areas;
- This position may take on supervisory duties after six months pending business needs.
What are we looking for?
The candidate we hire will embody PSI’s corporate values:
Collaboration: You can work independently, but thrive within a team.
Trust: You trust that your manager and team will have your back and care deeply about gaining that same trust from your teammates
Pragmatism: You dive in and maintain momentum even when things are ambiguous and you don’t let perfect get in the way of good enough.
Honesty: You aren’t afraid to speak up and speak your mind.
Measurement: You set clear and challenging goals and hold yourself accountable to driving measurable results.
Commitment: You’re independent and a free thinker, but you’re ready to buy in to the direction of the team and commit to its success.
Our ideal candidate will possess:
- You are a team player, ready for a challenge and motivated by new thinking. Comfortable with change within an evolving, innovative team.
- You have at least 3+ years of relevant work experience, including experience in program management and measurement of impact;
- Developing country work experience required. Two years of prior work experience in a developing country preferred;
- You have advanced skills in word processing, excel spreadsheet software and basic data analysis, as well as significant budget development and management experience;
- You are passionate about working on international health and private sector issues and are willing to work hard to make a difference in the lives of those we serve;
- Ability to work in a fast-paced team environment, and strong analytical/problem solving capabilities; Ability to work independently with minimal supervision, a self-starter;
- You can impress us with your attention to detail and timeliness;
- You don’t wait to be told what to do. You see a need and you meet it, you’re bold;
- You have knowledge of USAID, DFID, corporate funders and other donor communities;
- Master’s degree preferred;
- Fluency in English required.
References will be required. Must be authorized to work in the United States. N.B. PSI will not consider work visa sponsorship for this position.The successful candidate will be required to pass a background check.
What would get us excited?
- Excellent Interpersonal and Communication Skills. You are able to work with many people across diverse backgrounds and are an excellent writer.
- Mind for Process Improvement. You bring awareness and commitment to doing work effectively and efficiently. We want people who will see a way to streamline or improve a process and who won’t hesitate to share their ideas in making it happen.
- Champion of Fun. You support the idea that the team that works hard should play hard. We like people with a team attitude who smile and encourage others through both easy and tough tasks.
PSI is an Equal Opportunity Employer and encourages applications from qualified individuals regardless of actual or perceived race, religion, color, sex, age, national origin, disability, sexual orientation, marital status, personal appearance, matriculation, political affiliation, family status or responsibilities, gender identity or expression, pregnancy, childbirth, related medical conditions or breastfeeding, genetic information, amnesty, veteran, special disabled veteran or uniform service member status or employment status.
About the OrganizationAbout PSI:
PSI is a leading global health organization with programs targeting malaria, child survival, HIV and reproductive health. Working in partnership within the public and private sectors, and harnessing the power of the markets, PSI provides life-saving products, clinical services and behavior change communications that empower the world's most vulnerable populations, in over 65 countries to lead healthier lives. Over 150 staff in the Washington D.C headquarters, 100 overseas expatriate staff and almost 8,000 local staff work to execute PSI’s critical and innovative programs worldwide.
Health Impact and Donors:
PSI has a unique focus on measurable health impact much like successful corporations measure profitability. Measuring the results of PSI’s health interventions isn’t as simple as counting lives saved. PSI employs an entire team of researchers to continuously evaluate PSI performance against evidence-based objectives and verifiable indicators. Such strict measurement of PSI performance is what sets the organization apart from others in the field and feeds into the design of innovative, targeted and cost-effective interventions.
By utilizing the DALY (Disability Adjusted Life Year) system, PSI estimates that in 2009 alone, its programs directly prevented more than 156,000 HIV infections, 2.6 million unintended pregnancies, almost 150,000 deaths from malaria and diarrhea and 19 million malaria episodes. In addition, roughly 25,000 patients were treated for TB.
With a focus on decentralized management and local experts, innovative programs and successful benchmarking, PSI is proud of its long term commitment to serve those most in need. PSI is supported by several major donors including: governments of the United States, United Kingdom, Germany and the Netherlands; the Global Fund, various United Nations agencies, private foundations, corporations and individuals.
Areas of PSI focus:
PSI has HIV programs in over 60 countries around the world. Interventions, which include social marketing of HIV products and services and targeted HIV communications, are based upon a commitment to produce measurable health impact and an emphasis upon rigorous research and evaluation. Although condom social marketing and targeted communications remain the cornerstones of PSI's work to address the HIV pandemic, country programs also implement an increasingly comprehensive range of interventions in response to the changing needs of specific country contexts and populations. PSI is increasingly implementing innovations such as male circumcision services and targeted communications for concurrent sexual partnerships and injection drug use interventions.
Tuberculosis (TB) is a curable and preventable illness, yet it remains a major cause of death worldwide. It is one of the biggest killers of women of reproductive age and the most common cause of death among people living with HIV/AIDS. PSI provides a variety of innovative TB and TB/HIV-related services, engaging private providers in diagnosis and treatment and integrating HIV counseling and testing with TB services. It also creates innovative behavior change communications campaigns to increase awareness of TB and TB/HIV and to promote healthy behaviors.
Vulnerable children are one of PSI’s most important target groups. According to the WHO, nearly 10 million children under the age of five die each year – more than 1,000 every hour. Tragically, about two-thirds of child deaths are preventable through practical, low-cost interventions. PSI works to improve child survival by helping developing countries address water-borne diseases such as diarrhea, malaria, pneumonia and HIV with prevention and treatment education and products. PSI’s child survival programs improve the health and save the lives of children under five in more than 30 countries.
In over 30 countries throughout the world PSI empowers women and couples to lead healthier lives by providing access to innovative family planning and maternal health products and services. Every year, there are more than 60 million unintended pregnancies and more than 500,000 women die from pregnancy-related causes. In 2008 alone, PSI prevented an estimated 3.1 million unintended pregnancies and 15,000 maternal deaths, and enabled millions of couples to plan their families.
Over the past three decades, PSI has expanded the contraceptive methods in its portfolio from male condoms and oral contraceptives to include injectable contraceptives, intrauterine contraceptive devices (IUD), emergency contraception pills, implants, female condoms, voluntary sterilization, and fertility awareness methods such as the Standard Days Method using Cyclebeads®. PSI’s RH platform has also grown to address maternal mortality through the prevention of post-partum hemorrhage and sepsis, and the prevention of unsafe abortion.
Access to clean water is a challenge in almost all of the countries PSI operates in. Increasing awareness of water borne diseases and accessibility to treated water are a core part of PSI’s efforts across its health areas.
PSI and its many partners are working together to promote the Safe Water System, a water quality intervention that employs proven, easy-to-use and inexpensive solutions such as household water treatment appropriate for the developing world. Household water treatment and safe storage ensures that each sip of water is safe to drink. Household water treatment can be adopted quickly, inexpensively, at national scale in both development and emergency situations, making an immediate difference on the lives of those who rely on transporting to and storing water in their homes.
PSI provides malaria control support to national Ministries of Health in over 30 countries worldwide. PSI tailors its malaria control programs to the unique environment in each country and the needs outlined by the Ministry of Health to achieve the Abuja Targets and MDGs. PSI’s malaria control programs include delivery of insecticide treated mosquito nets, pre-packaged malaria treatment, behavior change communications and operational research.