(Senior) Communications Manager-PQM+

  • Senior-level, Full-time staff position
  • Posted on 1 November 2019

Job Description

The Senior Communications Manager will support the Promoting the Quality of Medicines Plus (PQM+) program, a cooperative agreement between the United States Agency for International Development (USAID) and the United States Pharmacopeial Convention (USP), which aims to strengthen medical product quality assurance systems and improve the supply of quality-assured medical products in low- and middle-income countries. The PQM+ senior Communications Manager leads the development and implementation of a communications plan for PQM+ under the leadership of the PQM+ M&E Director and in close coordination with technical, program, M&E, and country teams. S/he will identify and document program achievements, successes, and best practices. S/he will coordinate with the USP Global Communications team and work closely with the Senior External Engagement Manager for the Global Public Health team. This is a non-supervisory position.

Roles and Responsibilities
  • Draft and lead the implementation of a PQM+ communication plan in compliance with USAID policies and regulations.
  • Develop, manage, and maintain a PQM+ editorial calendar in coordination with PQM+, Global Public Health, and Global Communications colleagues.
  • Work directly with PQM+ staff, country stakeholders, and USAID Mission communications staff to support programmatic communication needs.
  • Draft summary reports, internal updates, and social media posts related to program activities and results.
  • Draft, develop, and disseminate materials to support communications and strategic engagement with key external audiences (fact sheets, technical briefs, newsletters, and success stories)
  • Develop articles, brochures, press kits, videos, social media tools, etc., with an understanding of how these materials affect public perception within the context of USAID’s efforts to strengthen quality assurance systems for medical products.
  • Manage and lead PQM+ communications and outreach including webinars and events management across prioritized activities under the direction of the PQM+ Technical Director and Chiefs of Party.
  • Manage document-specific review, editorial, and approval processes and timelines to ensure USP and donor expectations are met for final publication.
  • Provide copy-editing support as needed to PQM+ technical, program, and country staff to support overall program objectives.
  • Identify and manage 2-3 external writing and editorial consultants.
  • Act as lead on PQM+ branding and marking guidelines and work with graphic design staff and/or consultants to ensure that all materials produced meet USAID and USP standards.
  • Collaborate with the relevant communications staff from the Global Public Health and Global Communications departments to support communications activities for international conferences; training programs; and various other initiatives.
  • Revise and re-issue editorial guidelines for PQM+ staff and support the development of other guidance documents that support staff in effectively communicating program progress and successes.
  • At the Senior Manager level, he/she will manage multichannel communications campaigns for PQM+, develop and execute communication plans and strategies for PQM+.
Basic Qualifications- Senior Manager
  • Bachelor’s degree in public health, English literature, journalism, public relations, communications, or other relevant areas of study.
  • 10 years of writing experience in a health-related field, with preference for direct experience with pharmaceutical product development and/or regulatory systems.
  • At least two (2) years of experience as a communications manager or a related role in a USAID-funded project.
  • Previous experience on USAID-funded projects and knowledge of USAID branding and marking policies required, as is previous experience producing USAID deliverables
  • Must be able to interpret and apply US and international copyright and open access laws.
  • Experience in a variety of print and social media publications;
  • Excellent writing, editing, formatting, research, and verbal communication skills in English;
Preferred Qualifications

  • MA preferred
  • Ability to work effectively both individually and as a member of a team;
  • Ability to coordinate multiple projects simultaneously, work well under pressure, and meet deadlines;
  • Experience with technical documents (statistics, tables, figures) and donor reporting required.
  • Proficient in using Constant Contact, MailChimp, or other similar software.
  • Knowledge of activities related to global health system strengthening preferred (i.e.: quality management systems, medicine regulatory system strengthening, health system strengthening, health workforce development, etc.)
Supervisory Responsibilities


Preferred Qualifications: Competency/Leadership Assessment

About the Organization

The U.S. Pharmacopeial Convention (USP) is a scientific nonprofit organization that sets standards for the identity, strength, quality, and purity of medicines, food ingredients, and dietary supplements manufactured, distributed and consumed worldwide. USP’s drug standards are enforceable in the United States by the Food and Drug Administration, and these standards are used in more than 140 countries.

Being a part of USP means belonging to a diverse culture made up of more than 1,000 talented professionals working together at five international locations. We share our expertise in science, IT, human resources, quality assurance, communications, administrative management, and more...all to support an overall mission dedicated to making a difference by providing standards and programs that help improve the quality of medicines, dietary supplements, and foods worldwide.

USP offers an impressive benefits package, including:

  • Generous paid time off – 13 paid holidays, 10 sick days and 15 vacation days per year to start
  • An annual 401(k) contribution, beginning after 1 year of service, of 10% of pay (base and bonus) every pay period that vests immediately
  • Comprehensive individual and family healthcare plans with affordable premiums and low annual deductibles ($250/individual or $500/family)USP does not accept unsolicited resumes from 3rd party recruitment agencies and is not responsible for fees from recruiters or other agencies except under specific written agreement with USP.
  • USP is proud to be an equal employment opportunity employer (EEOE) and affirmative action employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, veteran status, sexual orientation, gender identity or any other protected class. We are committed to working with and providing reasonable accommodation to individuals with disabilities.

USP does not accept unsolicited resumes from 3rd party recruitment agencies and is not responsible for fees from recruiters or other agencies except under specific written agreement with USP.

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