The Senior Director for Field Support (SDFS) is responsible for ensuring that ADRA International’s programs have effective systems and structures in place to increase the quality of program implementation for all its programs and to ensure maximum impact. He/she provides oversight and accountability to ensure successful implementation of ADRA International’s USG, UN and Private Grants projects, against the vision and goals for the team as defined in partnership with the Vice President of Programs and in harmony with ADRA International’s Mission and Beliefs. The Senior Director for Field Support fosters a healthy working relationship between ADRA International and its internal and external implementing partners. The position also spearheads and manages expansion of relationships with US government partners, as well as grant officers from relevant US government departments and agencies. The responsibilities of the Senior Director of Field Operations require a high degree of organizational capacity, flexibility, and demonstrated experience in successfully managing all aspects of program and relationship management.
- Masters in International Development, Management, or a related discipline.
- 10+ years of experience in implementing international emergency and development programs, preferably through US government grants and contracts.
- Knowledge of US government legislative and funding structure and processes, including procurement regulations.
- Ability to work on multiple projects at once, meet deadlines and manage competing demands.
- Strong project management and budgeting skills – understanding of project management cycles and systems required.
- Demonstrated experience managing human resources, operations, procurement, sub-awards, and financial management functions under complex donor-funded activities.
- Ability to present program management concepts to executive leadership and technical communities.
- Ability to work as a team player and lead a diverse and multi-cultural team.
- Ability to create and manage strategic alliances.
- Ability to function on an international, multi-location level.
- Ability to travel as required.
- Ability to handle sensitive and confidential information appropriately.
- Strong initiative and solid judgment abilities.
- Ability to negotiate/communicate effectively, both verbally and in writing. Second language preferred.
- Proficiency with the Microsoft Office Suite and email.
- Deciding and Initiating Action - Makes prompt, clear decisions which may involve tough choices or considered risks.
- Leading and Supervising – Provides others with a clear direction; sets appropriate standards of behaviour.
- Formulating Strategies and Concepts – Works strategically to realise organisational goals; sets and develops strategies.
- Adapting and Responding to Change – Adapts to changing circumstances; accepts new ideas and change initiatives.
Program Portfolio Supervision
- Coordinate with relevant units within ADRA International to ensure that all interrelated program management functions are governed by efficient and clear policies, procedures and guidelines.
- Facilitate continuous development and implementation of best practice systems, processes, tools and standards by the program management team.
- Provide support in identifying project issues and risk through regularly review of project monitoring progress reports and field visits. Prepare action plans to mitigate risk.
- Supervisory responsibilities include, but are not limited to, developing and agreeing on goals and work plans; meeting with supervisees on a regular basis to discuss issues, track work progress, provide guidance and support, and ensure consistent quality of work performed; conducting performance plans and reviews; communicating, implementing and assuring adherence to ADRA’s policies.
- Ensure Program Management Units are adequately staffed, assisting in identifying and recruiting human resources needs.
- Manage various work plans that are developed by the assigned units and oversee linkages with other units to ensure smooth implementation.
- Travel to field offices to ensure that the operational, financial and grant management are in accordance with the donor and agency standards and guidelines.
- Provide additional program support and management duties as requested by the Vice President for Programs.
Compliance and Monitoring:
- Establish an effective system to ensure controls are in place to minimize audit risk.
- Review program operations materials to ensure compliance is addressed, including procurement policies, procurement selection guidance, compliance standards for program management, agreements review and negotiation process, sub-award management process, review of start-up and close out procedures, and other materials as applicable.
- Support internal project audit and systems review by conducting periodic compliance checks on processes and internal controls for projects and country offices.
- Train the program and financial staff on compliance with client/donor regulations and contractual requirements.
ADRA International Programs Strategy
- Facilitate team member participation in ADRA International and ADRA Network strategic planning processes as requested by the VP.
- Oversee development of program-specific contributions and activities towards the implementation of ADRA International and ADRA Network strategies.
- Advise and make recommendations to senior leadership regarding major policy decisions necessary for the effective implementation and compliance of programs, both within in the portfolio and across the organization.
Team Development and Management:
- Establish an effective performance management framework for his/her direct reports and provide guidance, support, and mentoring as well as completion of regular performance evaluation reports.
- Ensure members frequently attend relevant external meeting such as InterAction, Humentum (InsideNGO), etc.
- Continuously review program staffing levels, cost recovery and expected work demands to ensure optimum staffing levels and competencies are maintained and to identify areas of future investments.
- Ensure a clear designation and assignation of roles and responsibilities to all members of the team.
- Facilitate development and implementation involvement in joint capacity-building initiatives with the ADRA Network and external partners.
- Perform other people development related duties as assigned by the Vice President for programs.
Partnership and Priority Country Office Support:
- Establish protocols and procedures to assess the capacity of priority countries and identify areas for improvement.
- Establish protocols and manage a partnership model for working with priority countries.
- Travel to field offices to conduct capacity assessments/development workshops in association with relevant Program Managers.
- Monitor the implementation of a partnership model with country offices to build their capacity to manage and implement complex programs.
- Identify areas of investment for ADRA International and the ADRA Network to build the capacity of partner offices, build income streams to sustain the country office operations, and to ensure a healthy financial position.
New Business and Growth:
- Identify and allocate resources needed to support new proposals and new business ventures from his/her team.
- Review final draft of budgets and ensure all cost elements have been captured, including ADRA International cost, cost share, NICRA, etc.
- Review operational procedures of assigned units as they relate to supporting new business initiatives and identify areas to improve to review and prepare winning proposals.
- Other duties as assigned.
Up to 30% domestic and international travel required. Must have the ability to travel on short notice if necessary.
About the Organization
The Adventist Development and Relief Agency is a global humanitarian organization of the Seventh‐day Adventist Church that demonstrates God’s love and compassion. ADRA works with people in poverty and distress to create just and positive change through empowering partnerships and responsible action.
ADRA International is a religiously qualified Equal Opportunity Employer under Title VII of the Civil Rights Act. As such we have the right to prefer a member of the Seventh-day Adventist (SDA) church in the hiring process. In the event that a qualified SDA candidate is not found, we will give the opportunity to candidates who must understand, respect and honor the mission, purpose, and identity of ADRA International.