Senior Manager, Knowledge Management and Communications

  • Senior-level, Full-time staff position
  • Posted on 26 July 2018

Job Description


Management Sciences for Health (MSH) seeks a Knowledge Management and Communications Officer for an anticipated 5-year USAID-funded project that supports health systems strengthening as a means to achieve universal health coverage. The project will work in low and middle-income countries and focus on increasing reducing financial barriers to health services, ensuring equitable access, and improving the quality of patient-centered care.

One important function of this activity is to systematically capture, synthesize, and share among all stakeholders the information, experience, lessons learned, and best practices gained through program implementation across all Task Orders under the USAID Integrated Health Systems (IHS) IDIQ, in close collaboration with USAID and with awardee(s) under the USAID Health Systems Global Public Goods (GPG) Broad Agency Announcement (BAA).


The Senior Manager, Knowledge Management and Communications is the technical focal point for leveraging knowledge assets from the Achieving UHC Activity and from other TOs under the IHS IDIQ to inform implementation, support achievement of results, advance the field of health systems strengthening, and promote the Activity’s achievements. S/he will coordinate collection and distribution of information, knowledge, lessons, and experience across all IHS IDIQ TO holders; develop effective means of collaboration with stakeholders and partners in documentation and transfer of key products and findings; and ensure that new information, knowledge, and experiences are available to all relevant audiences in a timely and user-friendly format. S/he will support sharing of project innovations, achievements, and lessons learned through internal and external knowledge sharing and learning mechanisms. S/he will also lead development of the Activity’s Knowledge Management and Strategic Communications Plans and development of the concept and architecture of an IHS project website that presents information from all TOs under the IHS IDIQ.

Specific Responsibilities
  1. Develop and maintain the Activity’s Knowledge Management Plan, including the concept and architecture of the IHS project website and strategies for knowledge exchange, project learning, and adaptation. KM plan will include indicators to assess the reach, engagement and usefulness of learning and action.
  2. Develop and maintain the Activity’s Strategic Communication Plan, including analysis and description of target audiences, key messages, strategies and tactics, communication activities, expected results, and a communications workplan and/or calendar of activities.
  3. Establish and implement standard operating procedures (SOPs), mechanisms, and relationships for collection and organization of information, knowledge, and experience from all IHS IDIQ TO holders, and for its documentation, transfer, and distribution via the project website and through other relevant channels
  4. Establish and implement standard operating procedures (SOPs) and mechanisms for collection and distribution of information, knowledge, experiences, strategies, achievements, and success stories from Activity technical staff and country teams (and through them from implementing partners, host governments, and other stakeholders)
  5. Establish user-friendly formats and templates, tailored and/or translated as needed to reach various target audiences, for communication products that effectively and rapidly transfer and share new information, knowledge, and experiences
  6. Represent the Activity on the joint collaboration structure established by USAID (and also including representatives from the GPG BAA, each TO under the IHS IDIQ, and USAID core technical teams), communicating to the BAA and USAID key lessons from the field and promising practices developed under the Activity’s country-specific work
  7. Ensure delivery to the Activity’s field implementation teams (and through them to country partners, host governments, and other relevant stakeholders) new knowledge, promising practices, and other global goods developed by the global technical community and identified by the BAA and USAID, in a fashion that is culturally sensitive, economically feasible, and technologically appropriate and that encourages their uptake
  8. Collaborate with the Activity’s leadership team, technical staff, MEL Director, and country teams, contributing to learning, adaptation, and representation of results and impact of strategies and activities under the Activity
  9. Collaborate with technical staff and country teams in conceptualizing and developing high quality technical products and communications materials and ensuring the quality, clarity, and accessibility of project reporting and communication products
  10. Ensure that all project communications comply and are aligned with the Activity’s Branding Strategy and Marking Plan, as reviewed and approved by USAID, and with all applicable USAID policies and guidelines, and that USAID review and approval are requested and received as required before public distribution of communication and/or knowledge products
  11. Liaise with MSH knowledge management and communications to ensure that project strategies, approaches, and achievements are accurately presented and promoted through MSH channels, as permissible under USAID policies and guidelines
Qualifications and Experience
  1. Advanced degree (or bachelor’s degree and equivalent experience) in organizational development or learning, knowledge management, international development, or related field.
  2. Minimum 8 years of experience designing and implementing learning activities with partners and clients with basic understanding of adult learning principles, styles of learning, and principles of data/information presentation.
  3. Experience managing knowledge sharing events including monthly seminars/webinars, workshops, conferences, and peer learning sessions.
  4. Extensive experience working in global health and/or international development; field experience is preferred.
  5. Experience interacting with USG (especially USAID), including at least three years of experience working with a USG-funded organizations.
  6. Proven experience developing and implementing KM and strategic communication plans, and conceptualizing and developing technical products and communications materials
  7. Excellent writing, editing, and analytical skills.
  8. Proven experience developing website concepts and architecture, including in-depth understanding of IT and its utilization for knowledge management and distribution
  9. Fundamental understanding of information content and associated issues.
  10. Proven ability to develop effective working relationships with stakeholders at all levels
  11. Superior facilitation and interpersonal skills and demonstrated success in promoting multi-organizational collaboration.
  12. Familiarity with key concepts regarding design and delivery of USAID’s Collaborating, Learning, and Adapting (CLA) approach
  13. Fluency in English required; competency in other languages (French, Portuguese, Spanish, others) preferred.

About the Organization

Management Sciences for Health, an international nonprofit organization, is dedicated to closing the gap between what is known and what is done about public health problems. MSH saves lives and improves health by helping public and private organizations throughout the world to effectively manage people, medicines, money, and information. Working from more than 30 country offices and our US headquarters, our staff from 65 nations is highly regarded for its technical expertise, integrity, and commitment to making a lasting difference in health.

Management Sciences for Health (MSH) is a nonprofit international health organization composed of more than 2,000 people from 73 nations. Their mission is to save lives and improve the health of the world’s poorest and most vulnerable people by closing the gap between knowledge and action in public health. Together with their partners, they are helping managers and leaders in developing countries to create stronger management systems that improve health services for the greatest health impact.


MSH takes an integrated approach to building high-impact sustainable programs that address critical challenges in leadership, health systems management, human resources, and medicines. Simply put, they support stronger health systems for greater health impact.

Their expertise in these areas falls into the broad categories of management functions—for example, leadership and governance or pharmaceutical management—and health areas like tuberculosis or maternal, newborn, and child health. They apply their expertise by

  • Partnering with governments, local organizations, and communities in developing nations to build their own capacity for long-term health impact;
  • Providing global leadership in critical areas of health management and health care delivery;
  • Bringing the best of MSH from around the globe to the people we serve, working as One MSH with a focus on lasting health system improvements.



Leadership, Governance, & Management

They work with in-country partners to build stronger health systems to improve:

    • the management and leadership of priority health programs, health organizations, and multisectoral partnerships such as The Global Fund to Fight AIDS, Tuberculosis and Malaria, developing a critical mass of managers at all levels of the health system who can lead and inspire teams to achieve results;
    • the management systems of health organizations in the public and private sector, transferring practical approaches and skills to ensure that management structures contribute to sustainable organizational success;
    • the governance and management of health organizations and multisectoral partnerships, facilitating change and transferring knowledge to enable organizations to administer their resources efficiently and scale up their services.


Health Service Delivery

MSH combines extensive public health expertise, proven service delivery approaches, and evidence-based interventions in five critical areas:

    • HIV & AIDS
    • Tuberculosis
    • Maternal, newborn, and child health
    • Family planning and reproductive health
    • Other communicable diseases, including malaria and pandemic and avian influenza

Human Resources for Health

MSH helps governments develop multisectoral strategies and policies to plan and manage their health workforces. We use a comprehensive approach that addresses all the facets of human resources for health needed to achieve an adequate supply of well-trained and motivated health workers. MSH offers capabilities in leadership, human resource management, education, partnerships, policy, and finance to achieve these goals.

Pharmaceutical Management

Vital to our success is a participatory approach to project design and implementation, which cultivates broad-based support from all stakeholders. We also build and improve infrastructure and local capacity to effectively purchase, store, deliver, and use quality essential medicines.

Health Care Financing

MSH helps governments and NGOs assess their current financial situation and systems, understand service costs, and develop initiatives to use existing funds more effectively and generate additional revenue—all with the goal of supporting a nation’s health priorities.

Health Information

MSH has developed proven methods for rapidly strengthening the analysis and use of existing health data—normally at the province, district, and facility levels—without revising existing recording and reporting requirements. With an emphasis on learning through action, district teams undertake assessments of health services, identify gaps in performance, and design solutions to support better decision-making and, therefore, better management of improved services.

MSH has worked closely with the Health Metrics Network of the WHO to develop a comprehensive approach for enhancing the performance of health information systems and data by employing a practical, strategic planning process that can be carried out by national working groups.

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