Senior Officer for Business Improvement and Development (COVID-19)

  • Senior-level, Long-term consulting assignment
  • Posted on 22 February 2021

Job Description

Job Purpose
Under the leadership of the Special Representative of the Secretary General (SRSG) for COVID-19, the Senior Officer, Business Improvement and Development COVID-19 will support the SRSG in capturing the lessons learnt in the COVID19 pandemic including the business continuity improvement and optimization in the IFRC, helping capture lessons to be better prepared to respond to future pandemics as well as in sustaining the advances made on the use of technologies for business continuity.

Job Duties and Responsibilities
The Senior Officer, Business Improvement and Development COVID-19, will support the Special Representative of the Secretary General (SRSG) for COVID-19 in the following activities:

  • Working closely with the relevant teams in IFRC, coordinate capturing the learnings on the implementation of Business Continuity Plan for the IFRC Secretariat and identify improvements and propose concrete actions to the SRSG about the duty of care to staff, volunteers and beneficiaries, the evolving nature of the COVID-19 response, and the challenges with regard to humanitarian operations.
  • Support SRSG to examine existing policies, rules and procedures and learnings from COVID-19, propose changes to bring greater agility to the organization to respond to the global crisis.
  • Support SRSG to ensure the global dissemination of cross-departmental/regional information as part of the COVID-19 response.
  • Coordinate efforts to identify lessons learned and knowledge sharing opportunities derived from COVID-19 across the IFRC. Coordinate the lessons learning efforts of the organization and develop a “playbook” for IFRC to respond to pandemics in the future working closely with relevant departments.
  • Coordinate with relevant departments to capture the positive learning on use of technology for business continuity and delivery of services as part of the COVID-19 response and support processes to mainstream and sustain them in the organization.
  • Capture the positive Movement cooperation and coordination in the COVID-19 operation and help bring that experience to existing Movement processes to enrich the quality of the discussions and to build a further synergy.
  • Participate in the Joint Task Force Meetings for COVID-19 and perform any other work-related duties and responsibilities that may be assigned by the SRSG.



  • University Degree in finance, administration, accounting, marketing


  • Master’s in business administration/Finance
  • Accounting Certification


  • 5+ years of progressively responsible professional experience in one or more of the following fields: humanitarian emergency management or disaster response; economic or social development; communications; management or public administration; partnership development; community development; organizational development and governance; strategic planning; or another relevant field.
  • 3+ years of experience in finance, administration, or accounting.
  • 5 years of experience in fundraising, especially in individual donors giving, marketing and development of business networks.
  • Demonstrated professional experience working in an international organization, NGO, or other relevant international and cross-cultural environment.
  • Red Cross Red Crescent Movement experience

Knowledge, skills and languages

Knowledge and Skills:


  • Knowledge of and ability to use state-of-the-art electronic management monitoring and evaluation tools and programmes.
  • Leadership skills
  • Strategic analysis, systematic planning, and implementation skills.
  • Interpersonal skills and ability to negotiate while maintaining effective working relations.
  • Technical expertise in Financial Sustainability or business development.
  • Technical expertise in Innovative financing and building market networks.
  • Technical expertise in other areas of non-profit management and development, which could include (but not be limited to): Governance and leadership development, strategy, membership development, volunteering development, youth organisation development, branch development, integrity and accountability, volunteer programme design, relationship development.
  • Fluently spoken and written English


  • Experience with Movement capacity assessment and building tools and approaches (e.g. OCAC, BOCA, NSD Compact) or similar systems.
  • Good command of another IFRC official language (French, Spanish or Arabic)

Competencies and values
Values: Respect for diversity; Integrity; Professionalism; Accountability

Core Competencies: Communication; Collaboration and Teamwork; Judgement and Decision Making; National Societies and Customer Relations; Creativity and Innovation; Building Trust

Functional Competencies: Building Alliances; Leadership, Innovation, Creativity, Business networks and Multi-level and multi-sector systems.

Deadline: 27 February 2021

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