Job Description
This role is based in our Islington office with flexibility of hybrid working. The role requires travelling to other VS offices across London
As a Senior Service Delivery Manager for the Children & Young people’s projects, you will be required to:
- Inspire your team to create a culture of excellent customer service
- Build a motivated and engaged team focused on meeting Victim Support’s current and future contractual requirements as well as increasing take up of service and ensuring all victims and witnesses get the support they deserve
- Coach staff to enable them to provide both effective immediate and longer term support and advocacy to clients
- Create a culture of excellence ensuring London wide contract outcomes measures and internal KPIs are achieved
- Work with your team to ensure that data is recorded correctly on the Victim Support case management system
- Act as a Designated Safeguarding Officer ensuring that risk is managed appropriately and that the team understands and adheres to the safeguarding policy & procedures
- Analyse performance information and use outcomes to identify and implement effective practice both in the CYP service and across any projects you manage
- Produce accurate and timely performance reports both for use in the CYP Service and in any projects that you manage
- Assess and make appropriate decisions relating to complex cases and other practice issues
- Produce high quality monitoring reports for commissioners in the format and in the timeframes agreed in our contract.
You will need to have the following essential skills:
- A proven track record of successful delivery of children and young people services within Victim Support or an organisation of comparable scope and complexity
- A proven track record of managing staff to produce positive outcomes for service users
- Understand and be experienced in managing child protection issues and procedures
- Leading, managing and implementing change processes
- A proven track record of meeting challenging outcomes in a performance driven environment
- A proven track record of successfully managing contracts
- Knowledge and understanding of the current issues for children and young people
- The proven ability to take a coaching role with staff
- Proactive and innovative manager able to secure high levels of performance from colleagues
- Able to manage a demanding work load and balance numerous demands effectively
- The ability to work effectively and collaboratively with partner agencies in order to enhance service delivery
- The IT skills necessary to use a database and produce effective performance reports in Excel, Word, PowerPoint and other formats as appropriate
- Provide leadership, communications and action which will exemplify the organisation’s values, sense of purpose and commitment to ensure equality of opportunity and inclusion
- A successful and effective negotiator and facilitator with a flexible style and approach to different people and partners.
- Ability to communicate sensitively and effectively both verbally and in writing with a wide range of people.
- Demonstrate empathy and control own emotions.
- Will be required to work flexible hours and travel.
- Ability to promote the work of Victim Support.
- To recognise own strengths and address weaknesses.
- Value and support others.
Closing: 10 23 2022
