Service Delivery Technical Lead - USAID/Philippines Cities for Enhanced Engagement and Governance (CHANGE)

  • Senior-level, Full-time staff position
  • Posted on 19 June 2020

Job Description

The International City/County Management Association (ICMA) is seeking a Service Delivery Technical Lead to successfully and effectively assist the implementation of the anticipated USAID/Philippines-funded program titled: Cities for Enhanced Engagement and Governance (CHANGE) Activity.

CHANGE will pursue three expected results, namely:

· Objective 1: Strengthening the enabling environment for decentralization;

· Objective 2: Enhancing service delivery capacity, legitimacy, transparency and accountability of participating local governments; and

· Objective 3: Empowering citizens by increasing their participation in and oversight of local governance processes.

USAID/Philippines’ CHANGE activity will utilize a flexible and adaptive two-phased implementing mechanism that will support the priority thrust of the Government of the Philippines to support people-centered, clean and efficient governance. ICMA is well-positioned to achieve CHANGE’s goal of providing more transparent, accountable and responsive local governance, thanks to over 100 years of organizational experience strengthening local governments worldwide through over 500 programs in over 70 countries.

The Service Delivery Technical Lead will be charged with ensuring the achievement of component 2 of the CHANGE activity, namely the “enhanced service delivery capacity, legitimacy, transparency, and accountability” of participating local governments. This component will address service delivery capacity gaps and work to institutionalize reforms that can withstand changes in administration or political leadership. Tasked with overseeing the successful implementation of this component, the Service Delivery Technical Lead will also be in charge of overseeing ICMA’s efforts to:

· Develop the capacity of elected local government officials, technical staff and/or civil servants who support local government operations in the targeted areas in skills like participatory facilitation, consensus-building, coalition building, negotiation, mediation, and public outreach/communications;

· Promote public sector transparency and accountability (e.g. management and oversight of special health and/or education funds, disaster or emergency response funds, etc.) including local government initiatives to practice fiscal transparency and participatory budgeting and planning exercises at all levels;

· Operationalize third-party oversight of local procurement;

· Introduce and build local government buy-in for citizen feedback mechanisms, possibly including sectors where USAID may be providing assistance such as health, education, environmental management, water and economic growth;

· Strengthen and institutionalize mechanisms that promote public participation in governance, including but not limited to the mechanisms mandated by the LGC;

· Support local government partnerships with local media organizations to bolster the upward and downward flow of information;

· Support inter-council coordination (e.g. between local special bodies or local council committees); and

· Encourage collective actions of local governments and communities to address specific issues and inculcate good governance practices.


· Bachelor’s degree or higher in a related field (public administration, economics, business, law, social sciences).

· 8 to 10 years of experience working on international development programs with objectives related to decentralization, service delivery, civic engagement, local government enabling environments, and related topics.

· Experience managing and leading a team;

· Strong analytical, writing, and training skills, along with institutional analytical and development capabilities.

· Good interpersonal and diplomatic skills, along with cultural sensitivity and a commitment to addressing gender equality.

· Ability to lead and form constructive partnerships with and among local counterparts.

· Excellent oral and written communication in English; fluency in Filipino is a plus.

· Philippine nationals are encouraged to apply.

About the Organization

The International City/County Management Association (ICMA), is a 501(c)(3) nonprofit organization which develops tools and resources that advance professional local governance in order to create sustainable communities that improve lives worldwide. Since 1914, ICMA has implemented over 500 programs in more than 70 countries, delivering hands-on assistance by tapping into the knowledge and skillset of more than 13,000 members, who provide long-term learning, mentorship, and partnership opportunities for their counterparts in local government. ICMA performs a wide range of mission-driven grant and contract-funded work both in the U.S. and internationally, thanks to the support of federal government agencies, international foundations, and corporations.

For more information regarding ICMA’s programs and services, please visit

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