This role is contingent on funding
About Mercy Corps
Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.
Program / Department Summary
As Mercy Corps seeks to alleviate suffering, poverty and oppression around the world we recognize that instances of sudden change within a country or region are rare moments to enact significant, lasting change. In order to strengthen our presence for both early, immediate humanitarian response and longer-term programming throughout Syria, it is imperative that Mercy Corps present itself as a key and reliable partner with various donors, INGOs, government authorities and civil society actors. Mercy Corps, with its global experience in working in countries undergoing major transitions, will be a key contributor in the process, bringing knowledge, expertise and strong management skills to position the agency as a partner of choice for progressive change in Syria where Mercy Corps has been operational with emergency and life-sustaining activities since 2012. Mercy Corps Syria is looking to expand our scope and impact through leading non-humanitarian interventions and using our well-established networks and programming around the country to support Syrians in building resilience and the capacity of local civil society.
General Position Summary
The position will be located in Mercy Corps Regional Office in Amman, Jordan and will reporting directly to the Program Performance and Quality Director. The Shelter Advisor will lead the Shelter component of the OFDA-funded consortium. The position will also serve as the focal point for Mercy Corps to the consortium. The responsibilities will include the overall coordination of the Shelter sector internally to consortium members and externally towards shelter cluster in North Syria. The Shelter Advisor will be responsible for the overall achievement of objectives, and the day-to-day administration and implementation of the shelter sector component of the program. The position will provide overall leadership, management, supervision, and strategic vision for the implementation of the shelter component of the program, while managing Mercy Corps staff and resources as well as coordinating partner resources to ensure that the program meets its targets and deliverables on-time, within budget, and at a high level of quality. The position will supervise key staff and ensure accountability to Mercy Corps policies and donor rules and regulations, while working closely with the consortium partners to ensure achievement of program results. The position will have close cooperation with consortium management to ensure that Shelter sector achieves required level of integration within the complex program.
Essential Job Responsibilities
Strategy & Vision
- In coordination with the consortium management develop a clear vision for the program, as well as a clear and effective strategy for program implementation and evaluation and ensure that the vision and mission are aligned with contextual realities;
- Ensure that the program strategy is clear and communicated to team members, local beneficiaries and partners;
- Ensure that program implementation is responsive to communities and partners and aligned with Mercy Corps’ principles and values;
- Collaborate with other related Mercy Corps and consortium partner programs to create synergies wherever possible.
- Manage and oversee program implementation, in cooperation with consortium members, key project stakeholders, including local non-governmental organizations, local government officials, community-based organizations, other international agencies on the ground, and donors;
- Serve as focal point with the local partners and shelter sector cluster members;
- Collaborate with program, finance and administrative staff to ensure systems comply with donor and Mercy Corps policies and procedures, including adherence to Mercy Corps program management minimum standards;
- Ensure program implementation is on time, target and budget, using effective M&E systems to reach desired impacts;
- Create and maintain systems ensuring effective and transparent use of financial resources for timely and informative reporting in line with donor, consortium lead and Mercy Corps policies and procedures;
- Provide leadership and oversight in all aspects of program implementation, management and evaluation.
- Manage a specialized team dedicated to the specific project deliverables;
- Develop the capacity of the team, deepen understanding of their roles and assist with career development;
- Assist team members with information, tools and resources to improve performance & reach objectives;
- Promote accountability, communicate expectations and provide constructive feedback informally and formally via regular one on ones and performance reviews;
- Create and sustain a work environment of mutual respect where team members strive to achieve excellence;
- Hire, orient and lead team members as necessary;
- Oversee program staff and partner performance and quality of program implementation and if security context allows, conduct frequent field visits to all program sites.
Finance & Compliance Management
- Ensure compliance with donor and Mercy Corps regulations;
- Draft and/or review scope of work to hire and manage any technical consultants, including review for technical efficacy and contract budget;
- Monitor adherence to the donor grant agreement as well as Mercy Corps’ and donor’s policies and procedures for procurement and compliance.
Influence & Representation
- This position will be the shelter technical lead for consortia programs in which Mercy Corps is the shelter technical lead agency, including leading working groups, providing technical advice and quality assurance;
- The Shelter Advisor will also coordinate with other sector leads as well as consortium lead in interaction with the donor and other external stakeholders;
- Identify, build and manage collaborative partnerships with sub-grantees, donors, local governments and other stakeholders;
- Communicate effectively to ensure overall project targets and donor obligations are met.
Program Quality And Accountability
- Coordinate with the Country Office and HQ, as well as consortium lead to build systems that promote beneficiary accountability by ensuring that communities participate in initial assessments and program design, specifically in the shelter programming;
- Support staff and partners to ensure that communities are informed about Mercy Corps and Consortium programs and activities, are aware of their entitlements, are comfortable to give feedback and that feedback is used to improve the quality of our programs;
- Ensure the program is sensitive and adaptive to the changing context while in line with best practice;
- Ensure integration of M&E and accountability systems that are compliant with relevant standards;
- Support and inculcate a culture of learning between programs through consistent sharing of M&E processes and systems;
- Establish and oversee effective program monitoring, evaluation, and reporting systems for both internal and external use and ensure high quality input is obtained from team members;
- Use reporting results to monitor program success, measure impact, and calibrate program strategy accordingly;
- Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.
Program Design And Reporting
- Assess gaps and coordinate with field program staff, and other relevant stakeholders on proposal development and project design in pursuit of high impact and cost-effective program strategies and activities;
- Liaise with the Syria Grants team to:
- Design program reporting templates that facilitate the acquisition and aggregation of information in programs;
- Develop schedule of private and institutional funding reports, including key donor requirements;
- Develop a program reporting schedule and share among all shelter PMs;
- Contribute to regular donor and internal Mercy Corps and consortium reporting as per agreed schedules and needs.
- Ensure compliance with security procedures and policies as determined by country leadership and consortium lead.
- Proactively ensure that team members operate in a secure environment and are aware of policies.
- As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.
- The position will also develop a comprehensive training schedule aimed at building capacity of downstream partner, Mercy Corps and consortium partner staff in shelter.
Accountability to Beneficiaries
- Mercy Corps team members are expected to support all efforts toward accountability, specifically
to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
Program Team. Also oversees the technical implementation of field-based shelter activities of consortium partner agencies.
Reports Directly to: Program Performance and Quality Director
Works Directly with: Operates within the structure of the consortium of organizations, but also supports Mercy Corps shelter programming throughout Syria. Works closely with consortium partner staff to manage the shelter component, while maintaining a close link with Mercy Corps North Syria Director of Programs as well as administration, finance, operations and grants teams. Also works directly with local national staff and relevant Mercy Corps Syria and headquarters units as necessary, including Mercy Corps’ technical support, program support and finance units.
Knowledge and Experience
- Bachelor degree or equivalent in civil/environmental engineering, or related fields – masters preferred
- Experience in donor relations in a humanitarian/developmental context;
- 3-5 years’ relevant professional experience in complex program management, handling multiple partners and priorities;
- 3-5’ years of experience in shelter related projects;
- Minimum 10 years’ total experience;
- Experience in humanitarian and emergency programing;
- Experience in shelter strategy development;
- Experience managing national staff, including remotely;
- Good understanding of the UN cluster system;
- Must be able to work independently while being a strong team player;
- Advance computer skills and experience developing data management systems;
- Ability to manage priorities autonomously;
- Experience working on USAID-funded programs is a plus; Professional language skills in English (required), and Arabic (preferred); Effective verbal and written communication, multitasking and organizational skill;
- Prior experience living overseas and ability to work in a fluid security environment, with previous experience in Middle East strongly preferred.
The successful candidate will be proactive, creative and problem solver; will have the ability to multitask, set priorities, and work under tight deadlines within a complex team and with consortium members. S/he will demonstrate strong interpersonal and cross-cultural communication skills and be committed to the values and mission of Mercy Corps. S/he will take initiative and contribute to team efforts, as well as demonstrate an ability to communicate, assume leadership, and make solid decisions. S/he will possess a demonstrated ability to interact effectively with international and national personnel both in a managerial as well as training capacity.
Living Conditions / Environmental Conditions
The position will be based in Amman, Jordan. This location is currently an unaccompanied position, but we expect that to change in the future. Housing is individual accommodation with unlimited freedom of movement beyond the house/office. Staff will have access to medical, electricity, water, etc.
Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC’s policies, procedures, and values at all times and in all in-country venues.