The Social and Behavior Change (SBC) will provide technical advice, guidance, and support to a wide range of program design and implementation issues in line with CRS’ program quality principles and standards, donor guidelines, and industry best practices to advance the delivery of high-quality programming to the poor and vulnerable. You will design, manage, strengthen, monitor and provide strategic direction to an evidenced-based social and behavior change framework for the DFSA, ensuring a holistic and robust approach to promote sustainable behavior change among participants and stakeholders for reducing food and nutrition insecurity.
- Contribute to the development and implementation of agency-wide strategies, standards, tools, and best practices in social and behavior change that effectively engage partners, donors and governments. Help ensure a cross-sectoral approach integrating gender, protection mainstreaming, and disaster risk reduction.
- Provide technical solutions to the food security program on-site, for strategic planning and how to best apply program design and implementation standards, best practices, partnership principles, tools, and monitoring and evaluation, ensuring high-quality implementation.
- Support SBC interventions by playing a lead role in guiding formative research; developing an SBC strategy and implementation plan; supporting the development of tools; and monitoring the progress of activities to ensure a consistent and coherent execution of interventions.
- Collaborate with DFSA team members to develop SBC strategies promoting food and nutrition security and integrated with all project activities, drawing on proven approaches and results of studies, baseline data and formative research.
- Design interventions that leverage existing community networks and resources that move beyond messaging to catalyze lasting change and facilitate a process of engaging communities in a manner that builds on local knowledge and promotes community problem solving.
- Contribute to knowledge management and learning through collecting and analyzing program data and support, ensuring that SBC related-indicators are covered in the DFSA M&E system.
- Contribute to the design of contextually appropriate and effective participant and stakeholder complaints and feedback mechanisms and provide support for their implementation.
- Lead the development of multi-media communication resources, collection, analysis, and utilization of information from a broad range of sources including reports, presentations and short articles for publication for dissemination of project learning.
- Establish and maintain relationships with donors, peer organizations, research and other institutions. Participate in coordination platforms, thematic committees / technical groups and policy meetings.
- Ensure the implementation of the DFSA Branding Strategy and Marking Plan in compliance with USAID regulations.
Education and Experience
- A Master’s degree in a Social Science discipline.
- A minimum of 5 years of progressively increasing management and technical responsibility leading to a senior level of expertise in SBC required.
- Demonstrated understanding and application of technical principles and concepts in social and behavior change that goes beyond messaging to catalyze community action.
- Demonstrated understanding of a range of SBC approaches that address change in social norms and structures, as well as individual behavior. Familiarity with local cultural practices, social networks, gender and age dynamics preferred.
- Experience working in a variety of developing environments preferred; knowledge of the Zimbabwe context a plus.
- Demonstrated capacity to lead the collection, analysis and use of data and information from a broad range of sources in order to ensure the development of effective SBC approaches, messages and tools throughout the project’s implementation.
- Prior experience working with monitoring evaluation personnel to capture SBC information to monitor change and outcomes.
- Experience and skills in networking and relations with donors, peer organizations, and faith-based and civil society partners.
- Experience in mentoring, coaching, facilitation and training, applying adult learning principles and practices.
- Proficient in MS Office packages (Excel, Word, PowerPoint), Web Conferencing Applications, information and budget management, knowledge-sharing networks.
- Excellent relationship management skills with ability to influence and get buy-in from people not under direct supervision and to work with individuals in diverse geographical and cultural settings.
- Strong strategic, analytical, problem-solving and systems thinking skills with capacity to see the big picture and ability to make sound judgment
- Ability to work in a challenging and stressful environment with unexpected challenges Strong written and oral communication skills in English.
- Strong presentation, facilitation, training, mentoring, and coaching skills
- Proactive, resourceful and results-oriented
Required/Desired Foreign Language: None
Travel Required: Ability to travel for up to 50% of time.
Key Working Relationships
Internal: Deputy Chief of Party, All project Technical Leads, All Departments of the Country Program, CRS HQ-based SBC Advisors and relevant Regional Technical Advisors.
External: Partner organizations, the Church, international and local NGOs, Research institutions
Agency-wide Competencies (for all CRS Staff):
These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.
- Strategic Mindset
- Accountability & Stewardship
- Builds Relationships
- Develops Talent
- Continuous Improvement & Innovation
NOTE: Applications will be accepted until this position is filled.