General Statement of Purpose of the Contract.
Serves as Information Systems and Technology (IST) Analyst in the USAID Executive Office (EXO) Information Technology (IT) team. Under direct supervision of the EXO/IT Systems Manager, s/he is involved in all operational facets of the USAID’s computer network. Provides hardware and software, as well as application expertise in utilizing, maintaining, upgrading, and imaging the IT network. Develops and monitors production, use, and training standards for the offices and assures maximum utilization of the IT network.
Assists in the development and refinement of software expertise of personnel in each Mission office. The incumbent performs a variety of computer network and PC-LAN functions including: applications, database development, Google cloud platform management, backup management, network operations, server maintenance, communications support functions, system software installation, and user support and training for word processing, spreadsheet, email, other serverbased applications, etc.
Statement of Duties to be Performed
Under the general supervision of the EXO/IT Systems Manager, the IST Analyst will provide all levels of IT systems support for USAID enterprise architecture, to include but not limited to: Help-Desk response, user assistance and training, systems and application troubleshooting, systems administration, active directory changes, deployment of new File and Print servers, etc. Given the high level of utilization of computers and other related equipment, the incumbent will keep LAN equipment in high availability status. This includes troubleshooting of PCs, laptops, mobile devices, servers, network printers, scanners, etc. Incumbent must also be able to upgrade antivirus software, install security and correction patches on the servers, desktops/ user devices and connectivity equipment. Deployment of desktop and laptop images, management of PIV, PIV-A certificates.
The incumbent provides support to an array of enterprise software applications. These include, but are not limited to: Phoenix financial data processing, ASIST archiving (Agency Secure Image and Storage Tracking System), GLAAS, E2, MyUSAID Pages (Guatemala Intranet page), WINTA, eC, provide user support for all USAID Washington and State Department web based applications and RSA (Remote Security Access) security tokens for remote access, among others. Assist users on the migration of MS files servers to the google platform.
The incumbent provides support to monitor the WARP equipment operation (direct link to USAID Washington), Voice over IP (VOIP), modem connection to DTSPO and link to local primary and secondary Internet Service Providers (ISP), cisco switches, routers as well as problem solving on-site or calling M/CIO or vendor support to enable smooth and reliable WARP equipment operation.
The incumbent will be monitoring the USAID Wi-Fi computer network USAID Wi-Fi GUESTENROLL for non-Government Furnished Equipment (GFE) such as USAID users and partners personal mobile devices and laptops. The incumbent will be also supporting the USAID Wi-Fi WDIN network for USAID GFE devices. This is a wireless network with complete segregation from the USAID Enterprise Network (AIDNET) and includes its own ISP. Duties include but are not limited to help users who have a need to access the Wi-Fi networks. Provides support to the video-conferencing systems and voice.
The incumbent will also train new employees for other commercial corporate applications and carry out end-user training such as Google Suite applications, MyUSAID, PII, ASIST, Microsoft (MS) Office, AID Connect, Cisco/Jabber and other software.
End User Support
Along with the EXO/IT Systems Manager, provides technical assistance to Mission staff who encounter problems in standard software and local network applications (e.g., MS Word, MS Excel, MS Power Point, Internet Explorer, Google apps, and their set-up/installation or ant-virus. Provides customer service to end-users with hardware problems (e.g., servers, connectivity equipment, computers, printers and other IT equipment).
Performs in-house group or individual training in applications and software use. Tests new hardware or software products as part of its implementation in the USAID computer network. As a software programmer, writes, tests, and debugs computer programs and or macros / forms until they are ready for link trials. Documents written programs in accordance with Mission standards. Assures that analysis/programming working papers are adequately filled during the trial process. Creates appropriate documentation in the use of new applications for end users.
Continuously reviews the effectiveness of existing applications in the light of changing organizational policy or structure and changing data processing facilities, and subsequently makes suggestions to the EXO/IT Systems Manager. Performs approved changes in the IT applications already developed in accordance with the requirements. Updates technical and user manual of these applications.
Sharing the responsibility with the EXO/IT Systems Manager, keeps abreast of innovations in the computer systems and technology industries, to best support Mission users with the latest technologies.
Serves as an Administrator for USAID computer web-based applications (e.g., E2, Intranet, ASIST, etc.). Assists the Systems Manager in the coordination of all maintenance services. Lastly, in the absence of the EXO/IT Systems Manager, serves as the Acting Systems Manager, when specifically designated and under the prescribed conditions of the Supervisory Executive Officer (S/EXO).
EDUCATION: Bachelor’s degree in computer science, information management, or related discipline.
PRIOR EXPERIENCE: A minimum of five (5) years of progressively responsible work experience in information technology or computer system management and operations is required.
LANGUAGE: Fluent Spanish (Level IV) and English (Level IV) written and spoken are required
Application must be submitted ONLY via email@example.com and the email subject must say: Solicitation 72052020R10006, Computer Management Specialist, CCN-PSC-10.
Deadline: August 6,2020