Systems Maintenance and Development Officer

Valencia, Spain
Apply by 13 July 2018
Mid-level , Full-time staff position
Posted on 29 June 2018

Job Description

Background Information - Job-specific

The United Nations Office of Information Communication and Technology Enterprise Application Centre (OICT EAC-BKK) has offices in Bangkok, New York, and Valencia Spain. One of EAC-BKK enterprise applications is Oracle Siebel CRM platform. The incumbent will work under the organizational context and the Siebel platform.

The primary purpose of this post is to design, develop, and deploy Siebel CRM based application portfolio of EAC-BKK. The team will be located in Valencia, Spain and reports to the Chief of Design and Development Section. The incumbent will be responsible for business requirement gathering, technical analysis, development, and deployment coordination of Siebel-based systems. The incumbent will work with business users, technical designers, and project manages to propose solutions, coordinate work assignments, and produce business and technical artifacts in the defined timeframes dictated by the projects. In completing assigned tasks, the incumbent is expected to work with cross-functional teams of developers, DBAs, business analysts, and quality assurance team members. The incumbent also has responsibility to assist the business clients in defining business requirement and produce relevant documentations. This post requires balanced expertise of business coordination and technical design skills to bridge the business and technical stakeholders. The accountability for the assigned deliveries will be managed by the incumbent with clear agreement with the supervisor in the organizational and functional contexts. When dealing with clients, the incumbent is representing the EAC-BKK and expected to build trust with excellent client services.

Functional Responsibilities

The incumbent is expected to produce documentation and software artifacts based on the on-going development project plan under the tight deadlines. Deliverables will be monitored based on the priorities.

Key Functions

1. Design and develop software changes in assigned projects and complete the tasks covering full development and application life cycles within set deadlines under competing priorities

2. Coordinate with business clients in defining requirements and produce optimal technical architecture and solutions in the Siebel CRM platform and produce relevant documents

3. Plan and manage acceptance testing and quality assurance

4. Lead planning and execution of deployment activities and coordinate with business communities and other stakeholders.

5. Perform other duties as required

Competencies
Develops and implements sustainable business strategies, thinks long term and externally in order to positively shape the organization. Anticipates and perceives the impact and implications of future decisions and activities on other parts of the organization. Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles. Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role). Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries. Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements. Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving. Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground. Education/Experience/Language requirements
Education:

A Bachelor’s degree in computer science, information systems, mathematics, business, or a related field is required. A Master’s degree in an information technology field or MBA is highly desirable.

Experience:
  • A minimum of 7 years of relevant experience in leading Siebel CRM platform design and development is required with a Bachelor’s degree. 5 years of relevant experience will be required with a Master’s degree.
  • Proven skills in deployment planning/execution are required.
  • A minimum of 3 years of hands-on technical experience in Oracle database is required.
  • Building trust with business communities is highly desirable.
  • A minimum of 3 years of hands on technical experience in Siebel e-Script, Siebel Workflows, and Siebel EAI is highly desirable.
  • Practical knowledge in UN information management and technical infrastructure is highly desirable.
Language:

English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in oral and written English is required. Knowledge of a second official UN language is an advantage

Contract type, level and duration
Contract type: International Individual Contractor Agreement
Contract level: IICA2
Contract duration: Until 31 December 2018 ((renewable subject to funds availability and satisfactory performance)



For more details about the ICA contractual modality, please follow this link:
https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/Individual-Contractor-Agreements.aspx

Additional Considerations
Work life harmonization - UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types.

  • Please note that the closing date is midnight Copenhagen time
  • Applications received after the closing date will not be considered.
  • Only those candidates that are short-listed for interviews will be notified.
  • Qualified female candidates are strongly encouraged to apply.
  • For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
  • The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.

It is the policy of UNOPS to conduct background checks on all potential recruits/interns.
Recruitment/internship in UNOPS is contingent on the results of such checks.

Background Information - UNOPS

UNOPS mission is to help people build better lives and countries achieve sustainable development.

UNOPS provides its partners with advisory, implementation and transactional services, with projects ranging from building schools and hospitals, to procuring goods and services and training local personnel. UNOPS works closely with governments and communities to ensure increased economic, social and environmental sustainability for the projects we support, with a focus on developing national capacity.

UNOPS vision is a world where people can live full lives supported by appropriate, sustainable and resilient infrastructure, and by the efficient and transparent use of public resources in procurement and project management.

With over 8,000 personnel spread across 80 countries, UNOPS offers its partners the logistical, technical and management knowledge they need, where they need it. By implementing around 1,000 projects for our partners at any given time, UNOPS makes significant contributions to results on the ground, often in the most challenging environments.

Background information- ECR

Based in Geneva, the Europe and Central Asia Regional Office (ECR) supports UNOPS offices throughout the region through: management, financial and programmatic oversight of global and country-specific portfolios, clusters and operations centres, including hosting services; fund and management advisory services; project implementation; procuring goods and services; and managing human resources.

ECR ensures that projects are executed to the highest standards, providing a shared knowledge base and ensuring that best practices and lessons learned are disseminated between business units and projects across the entire region.

ECR strategy is to:

  • Strengthen UNOPS role in operationalizing the Sustainable Development Goals with particular emphasis on health, environment and economic development.
  • Position UNOPS in the Balkan sub-region, the Caucasus and Central Asia.
  • Strengthen the implementation of ECR global and regional programmes, with revitalized partnerships in infrastructure, procurement and project management.

ECR operates global portfolios from offices in Geneva, Brussels and New York, and country-specific programmes from its operations and project centres located in Eastern Europe and Central Asian countries.

Background Information - Development Group Cluster

Based in the New York, the UNOPS Development Group Cluster supports diverse partners with their peacebuilding, humanitarian and development operations. For example, within the United Nations Development Programme, the Cluster works with the Bureau for Policy and Programme Support and the Office of South-South Cooperation.

The cluster also supports the United Nations Secretariat, as well as a broadening community of other New York-based United Nations organizations in the delivery of project management and implementation services

About the Organization

Background Information - UNOPS

UNOPS mission is to help people build better lives and countries achieve sustainable development.

UNOPS provides its partners with advisory, implementation and transactional services, with projects ranging from building schools and hospitals, to procuring goods and services and training local personnel. UNOPS works closely with governments and communities to ensure increased economic, social and environmental sustainability for the projects we support, with a focus on developing national capacity.

UNOPS vision is a world where people can live full lives supported by appropriate, sustainable and resilient infrastructure, and by the efficient and transparent use of public resources in procurement and project management.

Background information- ECR

Based in Geneva, the Europe and Central Asia Regional Office (ECR) supports UNOPS offices throughout the region through: management, financial and programmatic oversight of global and country-specific portfolios, clusters and operations centres, including hosting services; fund and management advisory services; project implementation; procuring goods and services; and managing human resources.

ECR ensures that projects are executed to the highest standards, providing a shared knowledge base and ensuring that best practices and lessons learned are disseminated between business units and projects across the entire region.

ECR strategy is to:

  • Strengthen UNOPS role in operationalizing the Sustainable Development Goals with particular emphasis on health, environment and economic development.
  • Position UNOPS in the Balkan sub-region, the Caucasus and Central Asia.
  • Strengthen the implementation of ECR global and regional programmes, with revitalized partnerships in infrastructure, procurement and project management.

ECR operates global portfolios from offices in Geneva, Brussels and New York, and country-specific programmes from its operations and project centres located in Eastern Europe and Central Asian countries.

Background Information - Development Group Cluster

Based in the New York, the UNOPS Development Group Cluster supports diverse partners with their peacebuilding, humanitarian and development operations. For example, within the United Nations Development Programme, the Cluster works with the Bureau for Policy and Programme Support and the Office of South-South Cooperation.

The cluster also supports the United Nations Secretariat, as well as a broadening community of other New York-based United Nations organizations in the delivery of project management and implementation services

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