Technical Manager, Knowledge Management

  • Mid-level, Full-time staff position
  • Posted on 13 January 2020
  • Save for later

Job Description

Category: Manager
Req ID: TECHN01888
Posted Date: 2020-01-10
Schedule: Full Time
Location: Washington, DC 20015, United States USA


Creative Associates International is a dynamic, fast-growing global development firm that specializes in education, economic growth, governance and post-crisis stabilization. Based in Washington, D.C., Creative has a field presence in more than 25 countries with a strong client portfolio that includes the U.S. Agency for International Development and the State Department, among others. Since its founding in 1977, Creative has earned a solid reputation among its clients and is well-regarded by competitors and partners alike.

Position Summary:

Creative seeks a Technical Manager, Knowledge Management for the Knowledge Management (KM) Team. The Technical Manager, KM performs a variety of responsible, specialized duties, both assigned and self-led, with a technical focus. The Technical Manager serves as a member of the HQ-based team, leading to knowledge capture, synthesis, sharing, and application across a portfolio of Creative’s donor-funded projects. The Technical Manager also leads or contributes to enterprise-level knowledge activities as aligned with Creative’s strategic objectives. This position coordinates closely with the rest of the KM team and works with a variety of other stakeholders including project teams, division and practice area leadership, technical experts, Design, Monitoring & Evaluation, Business Development, and the Information Management Solutions Development team. The Technical Manager leads or contributes to knowledge product development, learning activity design and facilitation, internal knowledge sharing, online knowledge systems management, and team reporting. The Technical Manager is also engaged in business development and proposal activities as requested.

Reporting & Supervision:

The Technical Manager will report to the Director of Knowledge Management.

Expected Outcomes:

Knowledge Products

Project and enterprise-level knowledge products are developed to capture and synthesize the tacit knowledge of Creative’s experts and the explicit knowledge diffused across project client deliverables. Project and division needs are proactively identified, and products proposed to fit. Product development processes are collaborative and rigorous, leading to high-quality products with many opportunities for application. Consistent delivery eases KM product pipeline management.

Online Knowledge Systems

Online platforms are developed to share knowledge captured from projects and aggregated across Creative. Improvements to existing systems are proactively identified to best serve users. Systems are regularly maintained to always provide current information and gain user trust. Systems are streamlined to improve user experience. The KM team is kept in close communication and collaboration with the IT solutions development team.

Knowledge Sharing and Learning Activities

Knowledge sharing activities are designed with staff across Creative in order to facilitate exchange of ideas, familiarize staff with each other’s work, and contribute to cultivating corporate identity around Creative’s mission. Trainings are conducted to ensure that relevant Creative staff understand the principles of KM and can apply KM methods and best practices to their work, both independently and with guidance from the KM team.

Team Management

Junior project staff are tangibly supported technically and professionally; their professional objectives and personal needs are well understood. Contributions to meaningful, constructive and timely performance reviews of junior project staff is key. The KM Team strategy, annual business planning, and measurement of progress are all supported by evidence through data collection, analysis, and reporting. Team coordination and management are supported through consistent reporting, tracking, and feedback.

Primary Responsibilities:
  • Lead implementation of KM Plans for an assigned portfolio of Creative projects, including collaborating with project teams for quarterly reviews, knowledge product development, collection of technical client deliverables, and dissemination of highlights;
  • Identify and develop cross-cutting knowledge products on Creative’s experiences, results, and best practices in technical and geographic areas, including product design, data collection, consultation with Creative’s experts, drafting, revision, and publishing;
  • Lead and/or support the design and facilitation of learning activities such as Knowledge Share sessions, workshops, forums, seminars, Pause and Reflect, etc.;
  • Conduct trainings to increase Creative staff capacity in understanding and applying KM principles and best practices, and to socialize the resources and services provided;
  • Contribute to designing, upgrading, streamlining, and maintaining corporate online platforms for information and knowledge management;
  • Provide support to Creative staff seeking information for the purpose of new business opportunities, research, activity design, project implementation, events, etc.;
  • Disseminate outstanding knowledge products through a regular newsletter;
  • Mentor Creative staff in HQ and the field on the creation of quality knowledge products;
  • Contribute to KM team strategy planning, implementation, and assessment; and
  • Provide support to the KM Technical Manager in managing and mentoring junior staff, interns, and consultants as delegated.

Minimum Skills & Qualifications:
  • Bachelor’s degree in a relevant field and seven (8) years of relevant experience, or a master’s degree and five (6) years of relevant experience;
  • Minimum three (3) years of experience within knowledge management;
  • Prior experience in international development in a donor funded setting;
  • Strong research, analytic, writing, and editing skills;
  • Ability to work well in a team environment as well as independently;
  • Comprehensive knowledge of Microsoft Office (Excel, PowerPoint, MS project, etc.);
  • Experience managing design and content for intranet systems (SharePoint preferred), CRM Systems, or other large online information management systems or databases;
  • Experience and comfort developing and delivering trainings or other events such as forums, seminars, workshops, etc. with diverse participants;
  • Demonstrated proactiveness in identifying and implementing improvements and solutions to team or organizational needs; and
  • Excellent communications and coordination skills and cultural sensibility, with ability to work with international project teams at headquarters and the field.

Desired Skills and Qualifications:
  • Proficiency in Spanish, Arabic or French;
  • Prior experience working and/or living outside of the U.S;
  • Understanding of KM principles and best practices, the role of KM in international development, and application for organizations implementing donor-funded projects;
  • Experience using Constant Contact, MailChimp, or other email marketing programs for knowledge sharing and dissemination; and
  • Data visualization skills using Power BI, Tableau, or other common programs.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)


About the Organization

Creative Associates International (Creative) is a dynamic and fast-growing professional services firm that specializes in international development in the areas of education, democratic transitions and stabilization in post-conflict environments. Based in Washington, D.C., the firm has field presence in 20 countries worldwide with a strong and diverse portfolio that includes global contracts with the U.S. Agency for International Development (USAID) and other clients including the U.S. Department of State and the U.S. Department of Defense. The firm has earned a solid reputation among its clients and missions worldwide and is well-regarded by competitors and partners alike.

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