Total Rewards and Operations Director

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Population Services International
Washington, DC, District of Columbia, United States
Apply by 28 July 2018
Senior-level , Full-time staff position
Posted on 28 June 2018

Job Description

Title: Director, Total Rewards and Operations

Department: Human Resources

Date: June 4, 2018

Reporting to: Chief Human Resources Officer (CHRO)

Who we are

We’re Population Services International (PSI), the world’s leading non-profit social marketing organization. We work to make it easier for people in the developing world to be healthy and plan the families they desire by providing access to products and services that range from mosquito nets to HIV testing to contraceptives.

There are about 8,500 “PSI’ers” around the world. We’re an eclectic mix of people with a diverse range of backgrounds from the international health sector to the marketing industry to the behavior change field, all with unique skills we bring to the job.

Join us!

PSI is seeking an experienced, dynamic Director, Total Rewards and Operations for its Human Resources Department to oversee PSI’s rapidly expanding portfolio. PSI’s new global strategy focuses on improving consumer powered healthcare through shaping market systems, shifting policy and funding and strengthening global capacity.

The Director, Total Rewards and Operations will be responsible for the overall design, implementation, administration, and communication of PSI’s compensation and benefit programs and HRIS system. The Director will provide strategic long-range planning and vision for compensation and benefits programs/practices for the Washington, DC office and international employees. S/he will recommend, develop, and implement compensation and benefits programs that support PSI’s overall mission and helps attract and retain quality talent. The Director, Total Rewards and Operations will provide consultative support to the Human Resources team and the PSI management team on all compensation and benefit-related matters and provide expertise and oversight of international based employee benefits, allowances, and taxation matters (US expats, third-country nationals, and host country nationals). This position will partner with our various international offices and providing analytical and consultative support regarding global compensation/benefit issues and trends. The Director, Total Rewards and Operations reports to the Chief Human Resources Officer.

Sound like you. Read on to find out more.

Your contribution

You’ve got the passion, energy and experience to help drive a new global strategy through a customer centric team that balances pragmatism with technical excellence. Your team is focused on the goal of ensuring that the organization actively learns from its cutting-edge programs in the field and manages its knowledge at all levels using state of the art processes, tools and technology to maximize impact on global health policy and practice. You will:

  • Provide strategic long-range planning and vision for compensation and benefit programs/practices.
  • Design, implements, administers, and communicates all the organization’s compensation and benefit programs. Engages and works with outside consultants as appropriate.
  • Set guidelines and direction regarding international staff (US expats, third country nationals, and host country nationals).
  • Manage annual performance review and merit adjustment process.
  • Manage incentive compensation (IC) program for eligible employees.
  • Manage executive compensation and benefit programs, to include short-term incentive program and executive benefit programs.
  • Manage the annual open enrollment process for health and welfare plans. Manages HR reward programs, including but not limited to, employee service credits, employee recognition, etc.
  • Partner with health insurance consultants and third-party vendors.
  • Provide research, expertise, and on-going evaluation of all benefits programs and vendor effectiveness to assess cost savings, process improvements, and legal requirements to remain competitive and in compliance with all health and welfare programs.
  • Oversee the leave management programs, process, and benefits including vendor relationships for disability, FMLA, Workers Compensation, and COBRA.
  • Optimize HRIS systems to meet workforce requirements creating opportunities for automation and reduction of manual processes.
  • Partner with the PSI’s international offices and provide analytical and consultative support on global compensation/benefit issues and trends.
  • Manage Total Rewards and Operations team; provides strategic leadership, guidance, support and coaching.

What are we looking for?

We are looking for someone with:

  • Industry: International development, humanitarian or related industry preferred.
  • BS degree in HR or related field; Master’s degree desirable (but not required).
  • Certified Compensation Professional (CCP); and GRP (Global Renumeration Professional) preferred (is a strong plus).
  • 10+ years of combined compensation and benefit experience required including job evaluations, market pricing, salary survey submission and analysis, merit increase administration, variable pay administration, and vendor relations.
  • Executive compensation experience preferred.
  • Ability to communicate with staff at all levels of the organization.
  • Excellent interpersonal skills and strong business acumen.
  • Role model for the PSI Values (Measurement, Pragmatism, Collaboration, Commitment, Honesty and Trust).
  • Strong presentation skills.
  • Ability to work with senior leadership regarding position pay, pricing, and other sensitive executive compensation matters.
  • Ability to effectively negotiate and influence key stakeholders around compensation and benefit matters.
  • MS Word, Excel, and PowerPoint required. Access experience is highly desirable; MS Project – a plus.

References will be required. Must be authorized to work in the United States. N.B. PSI will not consider work visa sponsorship and relocation expenses will not be covered for this position


  • Exempt


Population Services International is an equal opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to gender identity, race, color, religion, national origin, sex, sexual orientation, protected veteran status, or disability status.


About the Organization

About PSI: PSI is a leading global health organization with programs targeting malaria, child survival, HIV and reproductive health. Working in partnership within the public and private sectors, and harnessing the power of the markets, PSI provides life-saving products, clinical services and behavior change communications that empower the world's most vulnerable populations, in over 65 countries to lead healthier lives. Over 150 staff in the Washington D.C headquarters, 100 overseas expatriate staff and almost 8,000 local staff work to execute PSI’s critical and innovative programs worldwide. Health Impact and Donors: PSI has a unique focus on measurable health impact much like successful corporations measure profitability. Measuring the results of PSI’s health interventions isn’t as simple as counting lives saved. PSI employs an entire team of researchers to continuously evaluate PSI performance against evidence-based objectives and verifiable indicators. Such strict measurement of PSI performance is what sets the organization apart from others in the field and feeds into the design of innovative, targeted and cost-effective interventions. By utilizing the DALY (Disability Adjusted Life Year) system, PSI estimates that in 2009 alone, its programs directly prevented more than 156,000 HIV infections, 2.6 million unintended pregnancies, almost 150,000 deaths from malaria and diarrhea and 19 million malaria episodes. In addition, roughly 25,000 patients were treated for TB. With a focus on decentralized management and local experts, innovative programs and successful benchmarking, PSI is proud of its long term commitment to serve those most in need. PSI is supported by several major donors including: governments of the United States, United Kingdom, Germany and the Netherlands; the Global Fund, various United Nations agencies, private foundations, corporations and individuals. Areas of PSI focus: HIV: PSI has HIV programs in over 60 countries around the world. Interventions, which include social marketing of HIV products and services and targeted HIV communications, are based upon a commitment to produce measurable health impact and an emphasis upon rigorous research and evaluation. Although condom social marketing and targeted communications remain the cornerstones of PSI's work to address the HIV pandemic, country programs also implement an increasingly comprehensive range of interventions in response to the changing needs of specific country contexts and populations. PSI is increasingly implementing innovations such as male circumcision services and targeted communications for concurrent sexual partnerships and injection drug use interventions. TB: Tuberculosis (TB) is a curable and preventable illness, yet it remains a major cause of death worldwide. It is one of the biggest killers of women of reproductive age and the most common cause of death among people living with HIV/AIDS. PSI provides a variety of innovative TB and TB/HIV-related services, engaging private providers in diagnosis and treatment and integrating HIV counseling and testing with TB services. It also creates innovative behavior change communications campaigns to increase awareness of TB and TB/HIV and to promote healthy behaviors. Child Survival: Vulnerable children are one of PSI’s most important target groups. According to the WHO, nearly 10 million children under the age of five die each year – more than 1,000 every hour. Tragically, about two-thirds of child deaths are preventable through practical, low-cost interventions. PSI works to improve child survival by helping developing countries address water-borne diseases such as diarrhea, malaria, pneumonia and HIV with prevention and treatment education and products. PSI’s child survival programs improve the health and save the lives of children under five in more than 30 countries. Reproductive Health: In over 30 countries throughout the world PSI empowers women and couples to lead healthier lives by providing access to innovative family planning and maternal health products and services. Every year, there are more than 60 million unintended pregnancies and more than 500,000 women die from pregnancy-related causes. In 2008 alone, PSI prevented an estimated 3.1 million unintended pregnancies and 15,000 maternal deaths, and enabled millions of couples to plan their families. Over the past three decades, PSI has expanded the contraceptive methods in its portfolio from male condoms and oral contraceptives to include injectable contraceptives, intrauterine contraceptive devices (IUD), emergency contraception pills, implants, female condoms, voluntary sterilization, and fertility awareness methods such as the Standard Days Method using Cyclebeads®. PSI’s RH platform has also grown to address maternal mortality through the prevention of post-partum hemorrhage and sepsis, and the prevention of unsafe abortion. Clean Water: Access to clean water is a challenge in almost all of the countries PSI operates in. Increasing awareness of water borne diseases and accessibility to treated water are a core part of PSI’s efforts across its health areas. PSI and its many partners are working together to promote the Safe Water System, a water quality intervention that employs proven, easy-to-use and inexpensive solutions such as household water treatment appropriate for the developing world. Household water treatment and safe storage ensures that each sip of water is safe to drink. Household water treatment can be adopted quickly, inexpensively, at national scale in both development and emergency situations, making an immediate difference on the lives of those who rely on transporting to and storing water in their homes. Malaria: PSI provides malaria control support to national Ministries of Health in over 30 countries worldwide. PSI tailors its malaria control programs to the unique environment in each country and the needs outlined by the Ministry of Health to achieve the Abuja Targets and MDGs. PSI’s malaria control programs include delivery of insecticide treated mosquito nets, pre-packaged malaria treatment, behavior change communications and operational research.

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