The United States Agency for International Development (USAID) Bureau for Management supports the agency's administration and management worldwide. John Marshall heads this department, based in Washington DC.
Over 7,000 people work at USAID, based in 79 locations worldwide. John serves as both the head of the Bureau for Management and the Agency's Chief Information Officer, responsible for all the management and administration services that support USAID's worldwide missions. His responsibilities include human resource management, accounting and financial management, procurement policy and operations, information technology and overseas support. He was appointed in 2001, as the agency began extensive internal reforms. "President Bush and USAID Administrator Andrew Natsios want to transform USAID into a 'world class', 21st century development and humanitarian assistance organization. It's an exciting challenge helping to achieve this vision," said John.
John had a varied career in the private sector and within government prior to joining USAID. He holds a BA and MBA from the University of Virginia and worked in various post within the state government there, including an appointment on the Governor of Virginia's Commission on Government Reform. Immediately prior to taking up his current post, John worked as head of IBM's government consulting practice, advising federal, state and local government clients. "My first exposure to USAID was as a member of a Booz-Allen consulting team working for the director of procurement services in the early 1980s. I was struck by the high ideals and professionalism of the work force and the challenges of managing change in a culturally diverse, global enterprise". He said. John's experience in reforming the fortunes of IBM in the late 1990s was an important factor in his current appointment. "There are striking parallels between USAID today and IBM in the early 1990s. The lessons learned by IBM can produce the same dramatic turn around results for USAID". He said.
Though many reforms have already taken place to enhance the effectiveness of USAID, there is a continued need to ensure the agency is relevant to the demand of the modern world. "The Management Bureau is in the process of re-assessing its systems improvement plans to make sure initiatives are aligned with the agency's evolving missions and programmatic requirements, and that investments are focused on the highest payoff opportunities to address the nation's foreign policy objectives and the agency's performance improvement needs". John asserted. "One thing that unites all of us who believe in the enterprise of USAID is a shared sense of the enormous responsibility and opportunity we have to make a difference in the world. I am enthusiastic about the USAID mission and the role the "M" Bureau can play in meeting our global development and humanitarian objectives more efficiently and effectively".