Alkira Australia has been providing ICT consulting, marketing and solutions for 23 years to organizations such as National Australia Bank and News Limited. Building on its experience in enterprise as well as small and medium enterprises, in early 2012 Alkira began working with @iLabAfrica to develop an offshore outsourcing service that could meet the needs of Australian SME and enterprise organizations.
Studies show that offshore outsourcing can be fraught with challenges, and their experience of the last 12 months has ensured they have built a detailed understanding of the challenges, and the steps required to ensure that the outsourcing services will meet the quality and expectations of Australian customers.
Issues such as staff selection, strong project management and access to good technology infrastructure are fundamental to ensuring needs are met. During the past twelve months, Alkira Australia has been working with @iLabAfrica to implement these requirements that now enables us to launch these services to Australian enterprise and SME organizations.
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