BUTEC Utility Services is a subsidiary of BUTEC Group, created to design, implement, operate and maintain the electrical distribution network along with customer and metering services on behalf of Electricité du Liban. Its operations cover around 30% of the Lebanese territory going from northern part of Greater Beirut till northern borders.

With over 800 employees, including 35 engineers, 200 technicians of all levels, 300 meter readers and bill collectors and 40 customer services specialists, BUS fulfills its activities based on defined Key Performance Indicators (KPI) related to the quality and efficiency of its various services.

BUS is present on all the area it covers through its:

• Head-office in Sin El Fil region for management, administration and planning.
• 14 contact centers located in Antelias, Jounieh, Bikfaya, Baabdat, Amchit, Batroun, Achkout, Qartaba, Amioun, Zgharta, Tripoli, Donniyeh, Halba and Qobayat.
• Selaata facility consisted of the 24/7 call center, the smart meters’ laboratory, the warehouse and the training center (including the pedagogic network) necessary for the employees’ continuous professional development.

Key Figures:

• 3000 Km²  of covered Territory
• 520.000 Customers
• 2.000.000 Inhabitants
• 20.000 Km of Operated Network
• 6380 MV/LV Substations
• 850 Employees
• 16 Service Locations
• 130 Vehicles (including 5 bucket trucks and an underground fault detector)
• 55 M $US Network Investments expected until mid-2016   

MISSION

Their mission is to help their customers and improve standards of living. They build their leading position by delivering a step change in the quality of utility infrastructure development, operations, and maintenance, improving the provision of customer services, implementing new technology and innovations, accelerating national economic progress, working with highly motivated and competent teams, and never compromising on their health and safety standards in the working environments of their employees and business partners.

VISION

They envision BUS as a leading utility services provider in Lebanon and their home geographical region by 2020.