In any employment, business, or personal relationship, disputes may arise between the parties. When conflict arises, parties often try to resolve the dispute through negotiations. When negotiations fail and litigation looms on the horizon, parties can decide to use a third party dispute resolution process, such as facilitation, mediation, arbitration, mini-trials and dispute review boards, to avoid litigation . All of these alternative dispute resolution processes are less costly and more expeditious than the courts, and they often salvage relationships which would otherwise be exacerbated by litigation. As an example, parties who choose mediation report excellent success rates, better than 75%, and greater satisfaction with an outcome which they control than with judicial resolution where the judge or jury makes the decision.
Carr, Swanson and Randolph partners have been pioneers in fully implementing dispute resolution in many areas subject to conflict. They have years of practical experience with business, construction, public policy, environmental, employment, discrimination, and labor disputes. They possess extensive dispute resolution process skills which include facilitation, mediation, arbitration, mini-trials and dispute review boards and combinations thereof. Frank Carr has years of experience mediating and arbitrating construction and employment disputes and serving on Dispute Review Boards; Pete Swanson, a former Commissioner of the Federal Mediation and Conciliation Service, has extensive experience mediating public policy, employment, labor and environmental disputes; and Bob Randolph, a Virginia Supreme Court certified mediator, adds his expertise as a mediator and arbitrator in business, employment and international commercial disputes. CSR dispute resolution services provide international and domestic parties with a framework for resolving their differences amicably and in a manner which produces quick results, substantial cost savings and lasting resolutions.
CSR provides a full range of international development and market transition training and consulting services in the areas of dispute resolution, rule of law, trade, investment and business. CSR clients include the US Agency for International Development (USAID), USAID implementing partners, the World Bank and the German Development Bank (KfW).
“Partnering” is a process where the parties, with the assistance of a facilitator, commit to establishing effective communications, building trust, and sustaining strategic relationships. The process is designed to promote an environment for teamwork, collaborative problem solving, and attaining common goals. Partnering is a continuous process of aligning organizations to achieve a mutual vision, reap economic benefits, improve working relationships, and prevent litigation.
Partnering has a proven record of achieving realistic and measurable benefits for all stakeholders. The most highly acclaimed benefits of partnering are on-time and within budget completion of projects. Other benefits of partnering are prevention of disputes, more innovative solutions to problems that arise, expeditious resolution of disputes, improved safety, and increased productivity. In addition, there are certain intangible benefits that include improved quality performance, customer satisfaction, enhanced business reputation, and a great working atmosphere.
CSR offers complete partnering services. These services include internal training, advanced planning, workshop facilitation, and strategic implementation. With over 12 years of practical partnering experience, CSR has the knowledge and skills to make partnering a success for you and your organization. Their partnering facilitators and trainers are nationally recognized leaders and authors in this field. The book “Partnering in Construction: A Practical Guide to Project Success”, authored by Frank Carr is regarded as the authoritative publication on the topic.
Consider the following scenarios: a foreign government with a need to reform and reorganize laws and institutions to promote increased trade and investment; a Native American tribal health consortium in need of modernizing its model for providing services; a large Federal agency in need of creating a unified system for addressing workplace concerns; or a major corporation confronted with the need to reorganize to remain competitive. What is common to each of these scenarios is the need to address the fundamental systemic components underlying the organization’s leadership development, culture, behaviors, attitudes and patterns of communication and, then, to consider the impact on all the stakeholders, including senior leadership, employees, customers and constituents.
How CSR Can Help? CSR has the experience, skills, and tools to facilitate systemic and organizational change in an efficient and effective manner. CSR recognizes that an organization’s efforts to produce thoroughgoing change are often unsuccessful because insufficient attention is paid to the process of change management, especially the failure to address the human side of systemic change. CSR specializes in assisting corporations, NGOs, other institutions, and government agencies make successful transitions through challenging times and difficult circumstances by addressing the relationship and process components of such programs. Their approach blends leadership training, organizational development, conflict resolution, coaching and training/education.
TRAINING AND EDUCATION
CSR offers training and educational courses in critical areas that connect people with each other — negotiation, mediation, facilitation, leadership development, coaching, resilience, team building conflict prevention, dispute resolution, systems design and strategic management — and courses in such foreign policy areas as “reconstruction and stabilization” and “civilian security”. CSR principals have conducted trainings for thousands of students and for scores of federal and state agencies, corporations and internationally in more than a dozen countries.
These courses are designed to enhance the competencies and skills of the participants. Each training course is flexible and tailored to meet the participants’ personal and professional needs and schedule. CSR training courses, such as those listed below, consist of lectures, self-assessments, experiential learning, and training materials and are individually tailored for each client:
Basic and Advanced Mediation
In one of the largest initiatives of its type in the federal government, CSR provided basic and advanced mediation training, as well as practicum experience, for the Internal Revenue Service’s 200 plus collateral duty mediators. CSR has provided award-winning mediation training on four continents, most recently in Croatia, Bulgaria, Nepal and Egypt. CSR currently provides basic and advanced mediation training through Rushford Associates.
Foreign Policy Courses (US Department of State, Foreign Service Institute)
CSR has provided a number of courses and modules for the FSI “Stability Operations” curriculum, including “Advanced Planning for Reconstruction and Stabilization” and “Fundamentals of Reconstruction and Stabilization”, and for the new Civilian Security Curriculum.
CSR provided basic and advanced training in conflict resolution, negotiation, communication and collective bargaining to representatives of labor, management and the government to the Republic of Croatia as it desired to transform its entire system of collective bargaining after decades of a socialist oriented, dysfunctional economic planning.
Partnering Orientation and Facilitation Skills
CSR has provided numerous workshops on “Partnering” and its use in public and private contracts. The training subjects included designing the workshop, getting management support, establishing a team, building the charter, problem-solving, issue resolution ladders, and implementation strategy.
Conflict Management/Dispute Resolution
CSR has provided week long training courses which covered types of alternative dispute resolution (“ADR”), the ADR continuum, nature of disputes, selecting a dispute resolution mechanism (arbitration or mediation), issue resolution ladders, negotiating skills, interest-based bargaining, personality types, dealing with difficult people and partnering.
Leadership Development and Resilience.
CSR has worked under several subcontracts to provide comprehensive leadership development training to numerous agencies at the senior executive and middle management ranks, and also provides courses in leader and employee resilience to the Environmental Protection Agency, amongst others.
Other selected courses include: Introduction to Alternative Dispute Resolution; Alternative Dispute Resolution Systems Design; Basic Communications, Negotiations and Breakthrough Conversations; Facilitation for Facilitators; Training the Trainers; Organization Strategic Design; Leadership for Senior Management; Leader as Coach; Mindful Leadership; Navigating organizational Culture; Working Styles; Team Building and Design; and Resiliency