South East Community Links (SECL)

South East Community Links (SECL) was established in late 2015 following the merge of Springvale Community Aid & Advice Bureau (SCAAB), Dandenong Community Advisory Bureau (DCAB) and Southern Ethnic Advocacy and Advisory Council (SEAAC). SECL is the culmination of five decades of history and commitment, working across the south east of Melbourne to achieve better social and economic outcomes for people in thee community. A universal service provider, SECL delivers a wide range of assistance to meet the needs of people in the community including emergency relief, casework, housing support, youth and family support services, financial counselling, resettlement services for refugees and asylum seekers, financial capability assistance and volunteer programs. They work with individuals, communities, policy makers and business to ensure every person counts and every system is fair. Vision: Every person counts, every system fair. Mission: Achieving better social and economic outcomes for people in the community. Uunique value: - Trusted by the community - Diverse teams - Independent - Change makers - Fair & inclusive SECL’s commitment to clients South East Community Links is committed to social justice and equitable access for all. SECL adheres to client rights and responsibilities and encourages clients to make their own informed choices which are respected at all times. Clients are encouraged and supported to take action on their own behalf so they can develop skills that can be used in the future. SECL’s responsibilities At all times, SECL will: - Ensure that clients are treated with sensitivity, courtesy and consideration. - Provide prompt and helpful responses to all enquiries and/or complaints. - Provide facilities and assistance for people with disabilities. - Not disclose information about clients without consent, except as required/permitted by law. Clients should expect the following from SECL: - Free and confidential service. Clients are under no obligation to provide their name or personal particulars. - No age, gender, ethnic or religious barriers to service. - Service provided in a culturally sensitive manner, with personal interviews conducted in the language of client’s choice. - Respect for clients’ right to self-determination.