Ahmed G.

Egypt

Summary

providing ITIL process planning and implementation according to customer requirement, and recommend appropriate ITIL platform according to customer's environment, to enhance and highlight the performance of IT service unit. Providing consultancy in designing and assessing the appropriate tools set for complying with the ITSM methodologies . Courses and Certificates: • ITIL foundation Certified • IT Service Manager Certified. • ITIL Expert Certified • CRM • CCNA • MCSE • Business Object Areas of Strength: Technical Skills : • Hp Technologies • Infrastructure Methodology • FrontRange Technologies • Technologie infrastructure Assessment • Sage Technologies • Planning and Implementation • Microsoft Technologies • Network Planning • Cisco Technologies •Technical Troubleshooting Business Skills: • IT Service Management • Strategic Business Planning • Business Development • Business analysis •Project Management • Sales and Marketing •Presales Activity Sample accomplished projects in ITSM Analysis and ITSM Process design: • Al-Jazeera (TV Channel, Qatar) • Alfa (Telecom operator, Lebanon) • Minister of Social Development Bahrain (Bahrain) • College of North Atlantic (Qatar) • Bank Al-Salam (Bahrain) • Public Work Authority (Qatar) • Qatar Financial Center Authority (Qatar) • Meeza (Qatar) • Injazat(Abu Dhabi) • Bank Al-Maghrib (Morocco) • ict Qatar (Qatar) • Bank of Uganda (Uganda) • Dubai Municipality (Dubai) • CIB (Egypt) • Iscore (Egypt) • Cairo Metro (Egypt) • Dubai Municipality (Dubai) • Dubai Chamber (Dubai) • Kuwait Information Network (Kuwait) • Emaar (Dubai)

Experience

  • development
  • private sector development
  • banking system
  • research & development
  • implementation
  • qatar
  • egypt
  • bahrain
  • uganda
  • kuwait
  • Sectors
  • Funders
  • Countries
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