Avery is a well seasoned IT professional specializing in creative voice and data architecture. Her combined executive management plus extensive hands-on engineering experience make her a unique asset for any technical team.
Most recently a member of the ADP core voice infrastructure team as a Senior Design/Build Engineer, she was a key member of a small team responsible for over 65,000 end users in a mixed Avaya contact center and enterprise environment spanning 125 offices globally.
In addition to her extensive management experience, her she has a proven track record with design engineering, implementation and support of technologies that include Avaya CM/Aura PBX and Contact Center from v1 to 7.1, System/Session Manager, Aura Messaging, TDM and IP-based telecom solutions and integration, SBC/SIP (Carrier, Station, and Trunking).
Through her management roles, she helped guide and grow a start-up contact center outsource organization from ground floor to over $85M annual revenue and eventual acquisition. As an industry leader she has been routinely interviewed by industry publications as an expert in her field.
Avery's unique management style combined with her extensive proven technical experience creates motivated and engaged teams who are eager to excel in their fields. Providing extremely low attrition rates and high levels of employee engagement, she has been able to attract high performers who could deliver exceptional value, high productivity and effective solutions to complex business problems while utilizing her technical prowess to ensure a cohesive and effective long term technology strategy.
Avery continues to grow her demonstrable knowledge through her ACIS and ACSS certifications.
architecture / design
private sector development
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