• Immense interest in resolving IT related issues and learning new systems. Familiarity with emerging technologies and new solutions.
• Strong organizational, technical, communication skills.
• Experience in providing L1 and L2 support for computers and networking systems.
• Expert in provide support to remote users over phone or by accessing their computer with any application tool (expertise with GoToAssist and RingCentral screen sharing).
• A result oriented professional with experience in MS Windows based environment. In-depth knowledge of Windows 7, 8, and 10 operating systems. Sound hand on MS Office 2010, 2013.
• Proficiency in installing, configuring and administering MS Windows 2012r2 servers.
• Good understanding of networking and TCP/IP protocol. Expertise in MS Windows environment, network structure and troubleshooting.
• Expert in dealing with third party vendors and maintaining SLA.
• Sound hand of installing and configuring Cisco Meraki MX60 Firewall.
• Familiarity with installation of RingCentral and GoToMeeting meeting application through mobile app.
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