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Emily S.

Manager, Member Support at Devex

Bachelor's DegreeUniversity of Santo Tomas



Experienced Manager with a demonstrated history of working in customer and technical support. A seasoned Call Center Operations Officer with expertise in business operation processes, quality assurance, quality improvement and project management. With exceptional negotiating and deal-making qualifications, effectively achieving training and program objectives resulting to compelling buy-in from trainees and agents. An inspiring team leader with the ability to combine broad-based technical knowledge, analysis, forecasting, and planning to optimize results.

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