I'm an experienced community manager and project manager with a background in cultural anthropology and media studies. I'm an expert at creating and evangelizing processes, facilitating team collaboration, and using technologies to help groups work more efficiently.
I'm proud to be joining the Community Development Group on Mozilla's Open Innovation team, where I'm creating and developing a process across all our communities online and off for enforcing Mozilla's Community Participation Guidelines, and sharing this process with the entire open source community as a model for other projects. At Europe's largest independent social media agency, The Social Element, I managed large distributed teams on 24-hour projects for Fortune 500 global brands, delivering $70K of community management, crisis situations customer care, strategy & insights, content production, localization, and moderation services monthly. I have 5 years of experience as a project manager and senior consultant at digital production agencies. My particular focuses are WordPress, web accessibility, and Google Analytics. I was one of the founders of Women Who Code and have done extensive professional speaking and training.
I am passionate about using technology to create community. I use my extensive direct support experience to architect technical solutions that transform lives, and I'm very good at identifying emerging needs and starting new things or jumping into fledgling projects. My recent projects include being one of the leaders of the Crisis Text Line spike team, developing a texting tree for rapid response choir Choral Majority, developing technology to deploy an accessibility team that enables disabled folks to get involved with protests, and helping develop process for texting organization Rapid Resist.
The best endorsement I ever received was from a happy member of an online community I built: "I was so excited about reading everyone's posts I just walked into a parked car!"
community participation / employment
industry / manufacturing
torts / conflict resolution
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