I seek a customer focused position, where my experience in bridging customer needs and supplier solutions can deliver value and synergy for both sides.
I am a customer facing expert with over 20 years of experience in the solution consulting, training and performance coaching field. I am a people person with great interpersonal skills and a dedicated 'customer first' mentality.
The last 10 years I have been focused on enterprise software consulting in the contact center space. My key responsibility has been driving customer success and alignment of technology solutions to customer business goals.
I have extensive experience in the following areas:
Sales enablement – discovery, ROI analysis, C-Level Product / sales presentations
Business implementation of complex enterprise software solutions
Quality Assurance practice
Customer experience execution
Performance coaching practice
Speech analytics deployment
I am ready to start my next challenge.
events / training
private sector development
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