Innovative Information Technology Professional with a passion of leading an organization to achieving measurable business results and growth while challenging the status quo.
I have 8+ years progressive experience with working knowledge and good understanding of service support policies, processes and procedures with creative problem-solving skills and analytical thinking; strong interpersonal and communications skills while applying customer service concepts to improve user experience for clients, employees and administration. Strong knowledge and experience in supporting MS Windows operating systems & MS Office Suite; Knowledge of relevant IT infrastructure and applications as well as hardware support and installation procedures. Ability to prioritize, work effectively under pressure in a fast-paced multitasking environment with minimum supervision and maximum innovation, meticulous attention to detail while organizing and present complex solutions clearly and accurately to accomplish business objectives.
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