Osama M.



Ability to work well under pressure. Ability to learn new tasks quickly. Ability to work well with all levels of management and charisma & character. Self-motivated, dependable. Learn new computer system quickly Experience: Work since (10/2002 to 06/2005) With Nile pharaohs company Work Since (08/2005to 02/2008) as manager With Nile pharaohs company Private business (2011 till present) running own store for kids wear . Work as supervisor in Vodafone Store Handling customers' inquiries and complaints. (up to 80 customer/shift) Communicate effectively with other departments in order to provide the required customer service standards. Consumer and enterprise Customer Care activities: New activation, Sim Swap, E-top up, Vodafone cash (deposit/withdrawal), Data Entry, Wrong recharge, Wrong Data, Fraud handling, Introduce Value Added Services to customers, Conversions (from any rate plan to any other rate plan), Change of ownership, Complains handling, Bill payment, Retention/churn.


  • work
  • data management
  • cash
  • hardware
  • services
  • Sectors
  • Funders
  • Countries

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