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Raymond S.

IT Manager

Bachelor's DegreeEvelyn Hone College

Zambia

Summary

• Microsoft Certified Technology Specialist excelling in liaising between business and technical areas to achieve on- time, on-budget and on-spec project completions. Diploma in Computer Science, a MCP, MCSA, MCSE, MCTS., 1st and 2nd line support. I have also IT Project Management , ITIL, ICT Security, Document Management and web development. I am SCCM 2012 certified. I am currently persuing towards CISSP cerfification • Successfully merged customer (domestic & international) and user needs with business requirements, budgetary restrictions & logistical considerations to meet project deliverables • Planned and managed projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains • Leveraged technical, business and financial acumen to communicate effectively with offshore teams & overseas clients • Drove systems integration which was successfully rolled out across 15 locations including large offshore and third party contractors • Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed change effectively in rapidly evolving global business environments • Skills in problem solving coupled with effective decision making for enabling effective solutions leading to high customer satisfaction & low operational costs • A diversity conscious individual with sound cross-cultural communication, problem solving skills and strong attention to detail and focus on task completion

Experience

  • hardware
  • software / web design
  • systems
  • education policy
  • development
  • acumen
  • zambia
  • Sectors
  • Funders
  • Countries
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