Executive(18Y) experience Creating, Innovating, Designing, Building, Marketing, Selling, Operating daily global mission critical services.
A subject matter expert, technology industry leader with a broad range of expertise, credibility and interpersonal skills(gravitas) to work with client staff at all levels and influence the matrix, mediating conflict while fostering open dialog.
Holds in-depth strategic experience of customer interactions, business, operations, product marketing, consultative sales and innovation in a global company, used to daily escalations and crisis management.
Analytical skills to create vision and turn it in operations(key metrics) bridging strategy to implementation.
A team player, self-starter, multicultural, inclusive, high energy, innovation executive, steps out of comfort zone to fix business, projects and customer issues, versatile master of different domains and roles. Inclusive and diverse Advisor, Consultant, Mentor, Coach across geographies, ages.
As an Expert acquires and shares technical, industry, Cisco strategic architectural perspective to customers, partners and crossfunctional teams, speaker at events, judge(business challenges).
Service design and innovation champion, as intrapreneur built a 5 millions USD service business from the ground up.
ITIL, ITSMA, KT, Six Sigma, Agile trained, improved complex end to end Infrastructure enterprise services: built, marketed, sold (Quote, Negotiate, SOWs), operated (EBCs/QBRs), improved/innovated(analysis, lean, skill gaps), billed (Budget), standardized (ISO) global service brand and financial model.
Executive MBA(HEC Paris, 2016).
Strategy, People(Team, Coach, Mentor),Project(PMI,PMP,PGMP,Agile),Processes(ITIL,DMAIC, Lean), Web, Voice, Data Center, Collaboration, Cisco, Microsoft(Windows, SQL),Software, Cloud(SAAS, XAAS, HCS), Analytics, Voice, Big Data, Network, Leading edge technologies(cybersecurity, block chain, machine learning).