The community engagement coordinator will be part of the team that helps pastoralists make informed migration decisions with relevant digital information. Project Concern International (PCI) seeks to recruit an individual who is mission-driven, passionate and experienced in community engagement and mobilization, and is excited about the opportunity to work on a social enterprise project that could have huge impact for some of the most marginalized populations in Kenya and across the continent. The social enterprise will be focused on product testing, launch, marketing and sales of the AfriScout mobile application to pastoral communities in Kenya’s Arid and Semi-Arid Lands (ASALs). The successful candidate’s assignment will involve some aspects of sales, marketing, and field-level management including; customer education and adoption, regional stakeholder engagement & management, regional monitoring and evaluation, and quality assurance.
This position is based in Nairobi, Kenya with up to 60% time traveling to assigned pastoral counties within the country where the application is relevant. Some international travel within the region may be required.
Key duties and responsibilities:
- Stakeholder engagement
- Support the National Program Manager in liaising with county governments, collaborating NGOs and other relevant actors
- Mapping of community grazing areas for Kenya’s ASALs
- Support in planning for and execution of community mapping exercises in assigned pastoral counties
- Support in the documentation of the mapping exercise
- Product launch and orientation in assigned counties
- Support in event planning and mobilization of community members for marketing efforts and product demonstrations
- Support in the orientation and training of the communities on the use of the AfriScout application
- Lead in recruitment, training, coaching and supervision of a cadre of part-time, field-based distributors/customer service providers
- Manage field-based team commissions, schedules and reporting
- Sales and Marketing
- Execute multichannel marketing plan as well as customer support plan and contribute to the improvement of plans as needed
- Manage customer on-boarding, engagement, and conversions to subscriptions
- Performance monitoring and reporting
- Monitor and ensure regional targets for product activations, sales volumes, staff performance and other impact metrics are met
- Provide ongoing monitoring and quality assurance on user posts and feedback using proprietary administrator web platform
- Analyze and produce regional progress reports
- Other duties as assigned
Essential skills and qualifications:
- Bachelor’s degree in development-related Social Sciences, Business Administration, Education, Communication or related fields;
- At least 3+ years of experience in the disciplinary area, e.g., market development / sales & marketing / community development
- Demonstrated ability and experience working with pastoral communities particularly in North Eastern Kenya.
- A proven skill-set in the area of outreach and extension, facilitation and community mobilization.
- Strong local networks in pastoral counties; experience and relationships working with players in the Kenya BoP markets and in telecommunications is highly desired
- Excellent organizational, interpersonal, written, and verbal communication skills in English and Kiswahili. Ability to speak Somali is a requirement.
- Basic budgeting, procurement, and staff supervision experience.
- Proficient computer skills and technological savvy; Google Analytics and Firebase Analytics experience a plus.
- Flexibility and ability to transition across a variety of roles and settings – from the village to the board room.
- Strong work ethic and willingness to work a nontraditional work schedule.
- Balance: combining patience, empathy, and honesty with the assertiveness, clout and drive to see any job through to the end.
- Comfortable working in a start-up environment.
- Familiarity with aspects of extensive livestock production in Kenya is a plus.
- Change-maker: Has a passion for the mission and values of PCI and AfriScout
- Innovator: Seeks creative solutions to problems and challenges existing paradigms
- Edifier: Able to inspire and motivate a team and build trust with communities
- Ally: Possesses an appreciation and respect for local customs and traditions
Full-Time/Regular Contingent on funding availability
Please include the position title and your name in the subject line. In the application, kindly include references as well as your salary expectations Only finalists will be contacted. PCI is an equal opportunity employer.
There are a quarter of a billion pastoralists in Africa using basic, and increasingly unreliable methods to find adequate grazing. AfriScout is an innovative social enterprise using a mobile phone application targeted to pastoral populations that fuses traditional knowledge and practices with the accuracy of satellite imagery to more precisely locate grazing areas. Developed through the support of USAID/DIV, Google, Fintrac and other donors, and after initially piloting with paper maps, PCI developed an Android-powered app that provides digital information to enhance the way pastoralists make migration decisions. AfriScout places real-time vegetation and water resource maps using satellite data directly in the hands of pastoralists. Since its inception, PCI and AfriScout have reached over 1 million pastoralists. PCI aims to expand its reach and build a financially sustainable social enterprise through a fee-for-service model.
Job LocationNairobi, KenyaPosition TypeFull-Time/Regular
About the Organization
PCI’s mission is to empower people to enhance health, end hunger and overcome hardship.
The most vulnerable people in the world will have the power to lift themselves out of poverty and to create vital, healthy lives for their families and communities now and for the future.
In 1961, a young doctor from San Diego volunteering at a Tijuana clinic saved the lives of two small children who were dying of pneumonia. This experience led Dr. James Turpin to found PCI and forever change the lives of millions of children and families around the world by providing health and hope to those most in need. Since then, the focus of the organization has remained true to its founder: PCI works in vulnerable communities to improve health and create long-term change by helping people help themselves. For 50 years, thousands of dedicated individuals and groups have worked to make this vision a reality.