Bilingual Coordinator (Learning and Development)

Job Description

At the Canadian Red Cross, we are guided by our fundamental principles of humanity, impartiality, neutrality, independence, voluntary service, unity, and universality. We help people and communities in Canada and around the world in times of need and support them in strengthening their resilience.

Starting with the hiring process, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment where everyone can reach their full potential. We encourage all qualified persons to apply, particularly Indigenous Peoples, persons with disabilities, racialized people, and people with diverse gender identities and sexual orientations, and others who share our values and contribute to fostering an inclusive and diverse workplace.

As part of a dynamic Learning and Development team and collaborating with the Senior. Manager, Learning and Development (L&D), the incumbent will play a key role within the Learning and Development program management team to support administrative and program management related tasks within the CRC.

They will be mainly responsible for supporting the development of learning paths, maintaining versions, keeping trackers up to date and liaise within the team in collaboration with Design and Delivery coordinators.

In this role, you will:

• Update and maintain the document and folder structure and information sharing process for all learning program managers.
• Coordinate data points/reports for program managers and work with delivery team on establishing reporting requirements.
• Manage implementation checklist for all learning paths on Horizon and basic learning management system (LMS) tasks like creating pages in the LMS and uploading some learning paths/ solutions.
• Review French translations or translate short text from English to French.
• Extract reports and analyze trends on courses results and facilitator performance; provide recommendations to L&D manager for consideration based on feedback and developing trends.
• Create, maintain, and publish learning paths on LMS an review, upload and maintain learning paths as required on the LMS following all steps in the implementation procedures.
• Assist with developing surveys, compiling results, and preparing appropriate reports for learning paths.
• Identify opportunities for administrative process improvements.
• Contribute to the formatting and packaging of all learning paths.
  

What we are looking for:

• The minimum education requirements for this position are a college diploma with a minimum of 3 years of job-related work experience, or an equivalent combination of education and experience. A diploma in adult education is a strong asset, as is equivalent experience in corporate training and/or education.
• Strong knowledge and experience of Microsoft Office suite, Adobe Pro, SharePoint, and Human Resources Information Systems.
• Knowledge and experience of LMS and L&D principles would be an asset.
• Strong oral and written communication skills in English and French are essential.
• Strong organizational and analytical skills.
• Open to learning new technology and using systems and applications.
• Ability to think critically to support process improvements continually.
• Strong sense of team spirit and collaboration to achieve results.
• Outstanding customer service skills.
• High self-expectation for quality of work.
• Ability to adapt to changing circumstances in a fast-paced environment, multi-task and work under pressure.
• Ability to autonomously work at a distance, with minimal supervision.
  

Working conditions:

• This position requires a satisfactory Canadian criminal record reference check.
• This position is home-based and may require coming into office intermittently when public health guidelines permit.
• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• Full vaccination against COVID-19 is mandatory for this position and operation (the CRC will however adhere to its duty to accommodate those who are unable to be fully vaccinated for a reason related to a human right protected ground)

NOTE: Applications will be reviewed on a rolling basis and candidates are encouraged to apply as soon as possible.

About the Organization

The Canadian Red Cross helps people affected by emergencies and disasters—situations ranging from a housefire to a flood that disrupts an entire region of the country. Following a disaster, the Red Cross works with governments and other humanitarian organizations to provide for people's basic needs—food, clothing, shelter, first aid, emotional support and family reunification. The specific services offered are based on the community's needs and the role that their Red Cross has in the local disaster response plan. The Canadian Red Cross works overseas in cooperation with other members of the International Red Cross/Red Crescent Movement: 185 National Red Cross or Red Crescent Societies, the International Federation of Red Cross and Red Crescent Societies and the International Committee of the Red Cross. With the support of the Canadian public and the Canadian International Development Agency, we work in situations of war and natural disaster to bring urgently needed relief items, reunite families and help rebuild communities. The Canadian Red Cross supports and manages development and rehabilitation programs, ranging from primary health care to water sanitation. Each year, the Canadian Red Cross sends about 100 professional relief workers on overseas missions.