Job Description
Bilingual Emergency Response Team Responder, COVID-19 Virtual Operations Team
Location: remote, Canada
Type of contract: Temporary (3 months), Casual Position
The Canadian Red Cross Society, a not for profit, humanitarian organization dedicated to helping the most vulnerable in Canada and throughout the world, is currently seeking a bilingual Emergency Response Team (ERT) Responder for our COVID-19, Virtual Operations Team.
At the Canadian Red Cross, we help people and communities in Canada and around the world in times of need and support them in strengthening their resilience. We are committed to having an accessible, diverse, and inclusive work environment where people with all abilities, ethnicities, gender identities and expressions, nationalities, religions, and sexual orientations can reach their full potential. All qualified persons, particularly Indigenous peoples, persons with disabilities, ethnic minorities, visible minorities, women, veterans, and others who share our values and contribute to fostering an inclusive and diverse workplace are encouraged to apply.
The Bilingual Emergency Response Team (ERT) Responder will be assigned to deliver specific services remotely during a response. The incumbent delivers all services at the ERT level and adapts when assignments change due to shifts in operational needs and priorities.
In this role you will:
- Conduct assessments to determine needs of beneficiaries and provide appropriate services as assigned, based on CRC Standards and Guidelines;
- Communicate and report on progress, as appropriate, to the assigned Supervisor;
- Provide comfort to beneficiaries and provide referrals to partner agencies and other community groups as appropriate;
- Work with Safety and Wellbeing (SWB) personnel including through virtual means, on complex or urgent needs, referral mechanisms, and community-based support structures as required;
- Maintain timely and accurate data base records and responsible for filing program records as directed, following procedures with attention to detail
- Perform office administrative duties as required such as data entry and document scanning, electronic documentation as required according to CRC standards and processes;
- Support the ERT Supervisor in planning and organizing services (participate in and contribute to internal briefings/debriefings and meetings)
- Contribute to a healthy, safe and secure working environment and space
We’re looking for:
- A degree or diploma in a social service or other relevant discipline is preferred but not required; 1-3 years experience in customer service, community development, or social services; or a suitable combination of education and experience.
- Experience in an emergency environment, and/or knowledge of Red Cross role in disaster response, relief and recovery, an asset.
- High-level of proficiency and accuracy in MS Office applications; and demonstrated ability to learn new software applications quickly
- Experience with Telus360, EMIS and SharePoint is an asset.
- Bilingual English and French
- Customer service oriented, providing comfort and care, patience in dealing with upset clients, active listening to understand needs.
- Good communication skills, clear and concise, practice active listening, and clearly able to explain and confirm understanding from client.
- Able to work well within a team, respectful, approachable and capable to build strong relationships within a team.
- Calm during a crisis and don’t allow emotions to get in the way, don’t take things personal, stay positive, respond decisively and take accountability.
- Strong attention to detail, ensuring accuracy in completing forms, giving information, completing necessary paperwork.
Working Conditions:
- Work is performed in a virtual office environment; therefore, the candidate must have reliable and quiet access to a computer, the internet, and a phone.
- Able to work non-traditional hours (daytime, evenings and weekends) and respond to emergency/disaster related requests
- Potential for responding in difficult and unstable conditions (environmental, physical, social, etc.) and uncomfortable conditions (vulnerable beneficiaries). These stressful rapidly changing environments with limited information to make decisions have the potential to affect the physical and psychological state of the responders.
- This position requires a satisfactory Criminal Records Check required and satisfactory vulnerable sector check or a satisfactory Enhanced Police Information Check (EPIC).
- Full vaccination against COVID-19 is mandatory for this position and operation (the CRC will however adhere to its duty to accommodate those who are unable to be fully vaccinated for a reason related to a human right protected ground)
NOTE: Applications will be reviewed on a rolling basis and candidates are encouraged to apply as soon as possible.
