Main Purpose of Job:
The Business Operations and Business Assurance Team Manager (1LOD) will be responsible for implementing and maintaining the Bank’s Risk Management Framework across the First Line of Defence (1LOD) within wider Bank Operations, working closely with 2LOD colleagues to achieve this. This person will be responsible for implementing and embedding a ‘best in class’ Risk Management Framework, reviewing and embedding the overarching Risk Appetite Statement and responsible for the holistic risk analysis of the Bank.
This is a specialist technical role and the ideal candidate must have in-depth knowledge of current risk management techniques and should be able to provide innovative solutions that will support the business and risk function fulfil their responsibilities.
The Business Operations and Business Assurance Team Manager will also be responsible for managing the Operational Resilience work streams within 1LOD, and ensuring the reporting of any breaches of Important Business Services Tolerances. Responsible for forging business policies and standard operating procedures in a way that is effective and efficient. Audit based governance to ensure the compliance of our practices and approaches with internal and external requirements. Management and deployment of an audit programme. Manage internal and external regulatory audits. Responsible for Bank data and GDPR requirements and monitoring.
The Business Operations and Business Assurance Team Manager will also be responsible for managing the day-to-day business operational functions including the complaints process, incident and crisis management, BCP, and outsourcing and supplier management.
Key Job Responsibilities:
Responsible for implementing and maintaining the Bank’s Risk Management Framework across the First Line of Defence (1LOD) within wider Bank Operations, working closely with 2LOD colleagues to achieve this.
Working closely with 1LOD colleagues to ensure that the Bank’s Risk Management Framework is understood and adhered to. Providing support where needed.
Responsible for completing the risk control and self assessment (RCSA) within 1LOD. Supporting with testing of controls as this is rolled out and embedded across the wider Operations Team.
Coordinate identification, measurement, control and monitoring of risks within each area of the business.
Review, track and monitor industry developments and market news ensuring appropriate evaluation of associated business risks.
Responsible for risk training to 1LOD to build risk awareness and embedding a risk aware culture, working in conjunction with 2LOD.
Responsible for measuring and evidencing how embedded a risk culture is within the Bank.
Responsible for maintaining the 1LOD risks within risk register, ensuring up to date.
Support the wider Operations in embracing good customer outcomes and embedding the Conduct Risk Framework with the Individual Conduct Rules.
Responsible for managing Operational Resilience work streams within 1LOD. Supporting the wider Operations with Operational Resilience tracking and measurements.
Responsible for the reporting of breaches of Important Business Services Tolerances.
Guide the 1LOD through appropriate Incident Management activities.
Overseeing the investigation, analysis and reporting of breaches of data, and oversight of Operations GDPR requirements.
Responsible for the oversight of the Bank 1LOD regulatory reporting and monitoring, including SCV and AEOI checking. Ensuring processes are current and taking ownership of production of regulatory reporting within timeframes when contacted by the regulator.
Responsible for the reporting of 1LOD Risk to Management, Exec, Committees and Board.
Lead on providing the MI and analysis of incidents and events, including incident reporting.
Management of annual review of Bank policies and SLA documents.
Effective written and verbal communication skills are required to communication with all levels of staff, Senior Management, and third party suppliers.
Work closely with the 2LOD teams to ensure risk and controls implemented appropriately within Bank Operations.
Ownership for CAF Bank quality assurance, ensuring appropriate checks are completed, findings are recorded, and process improvements and actions are implemented and monitored to evidence success.
Responsible for CAF Bank complaints function. Ensuring appropriate analysis of data to look for trends and ensure findings are channelled through the Team Managers, and if necessary through the Change Control process. Oversight of all FOS cases, reviewing outward communication.
Responsible for overseeing the reporting and administration of CAF Bank outsourcing and supplier management. This includes supporting with both internal and external partner meetings, review and maintaining SLA’s, supplier RAG status reviews.
Managing system access for all Bank systems under a Role Based Access model, including controls and checks. Authorising all RBAC system requests on behalf of CAF Bank.
Ownership for the administration of CAF Bank BCP policy and management, including organising regular BCP tests, tracking actions, working closely with Group Risk.
Ownership of incident playbook in the event of an incident. Supporting with crisis management process and meetings. Identify and assess new or emerging risks as internal activities or the external environment changes.
Lead development and maintenance of suit of reports to enable stakeholders to manage enterprise risks.
Lead testing and evidence of control effectiveness to give assurance the risks are controlled in a proportionate way.
Responsible for administering the incident management process including measuring, reporting, root cause analysis and actions tracking.
Management of the Bank Operational audit process, facilitating audit visits, information requests and tracking outstanding actions to completion.
To ensure confidentiality of customer and staff records at all times thereby ensuring adherence to Data Protection Regulatory requirements and protecting the interests of our customers and staff.
Person Specification
Experience
• Management experience gained in a Financial services regulated organisation,
• Extensive experience of risk management within a financial environment.
• Ability to demonstrate effective stakeholder management.
• A track record of implementing best practice processes and making substantive improvements of benefit to client experience and supportive of ‘Treating Customers Fairly’ initiatives.
Qualifications
• Able to demonstrate Industry awareness, ability and understanding to a high level.
• Excellent standard of education.
Training
• Leadership techniques
• Organisational behaviour awareness
• Risk Management Awareness including AML
• FCA, Banking Industry and Ombudsman awareness
• Presentation skills
• Project Management awareness
• Customer Service skills
Specialist Skills/ Ability/Knowledge
• Broad understanding of the Financial Services Market, including Regulatory and Compliance requirements.
• Technical understanding of risk methodologies, risk control frameworks and the ability to drive and deliver implementation.
• Leadership Skills
• Demonstrate an appreciation for the challenges of delivering a robust risk framework with regard to the overall demands of the Bank.
• Report writing at board level.
• Excellent communication both written and verbal with peers, stakeholders, internal and external relationships
Communication
• The jobholder must have a highly developed ability to communicate successfully up to Board level both internally and externally.
• The ability to deliver clear, succinct logically structured communications both verbally and in written form is key.
• Presentation skills (written/oral) to small and large groups.
Personal Qualities
The role requires the jobholder to have the ability and confidence to use initiative, and others, perform when under pressure and be comfortable taking primary responsibility for the efficient delivery of a key business area.
They will be able to demonstrate strong leadership and effective stakeholder management experience.
Flexible
Organised
Proactive
motivate self
Initiative to propose solutions and challenge existing approaches.
Closing date for applications is 11th November 2022.
