Case Management Supervisor (Anticipatory Recruitment)

Job Description

The incumbent will supervise personnel implementing CRC services to support individuals and families impacted by a disaster, emergency or disruptive event using a case management approach. They will provide leadership, supervision and direction to case managers and ensure delivery of services is in accordance with CRC Fundamental Principles and its mission, recovery services standards and case management methodology and approved programs. Case management activities may be conducted virtually and/or in-person, including through outreach teams to communities.

In this role, you will:

• Oversee and ensure appropriately balanced caseload assignments for case managers and the overall team based on the type and complexity of case files
• Plan, monitor, and identify gaps of the existing Case management processes within an operation/event.
• Under the leadership of the Rapid Deployment Case Management Team, assist with the transition from relief operations to early recovery programming, related to case management activities.
• Identify and support appropriate community linkages and potential partnerships based on gaps to strengthen and sustain referral structures.
• Help case managers to provide appropriate, timely and inclusive assistance, based on approved programs / services, tools as indicated through national direction.
• Be responsible for direct supervision, coaching and continuous learning opportunities for case managers.
• Consolidate and report on emerging trends related to individual recovery and community capacity to inform programming as per CRC standards using applicable tools.
• Provide program/service delivery evaluation, recommendations and change implementation and prepares reports as required; approve financial transactions for beneficiary assistance.

What we are looking for:

• College degree in a related field and/or 2 to 4 years of experience working in customer service, case management, disaster recovery, health services or a related field. An equivalent combination of education and experience will be considered.
• Must be able to read, write and deliver services as appropriate to the operation in English or French. Additional languages are considered an asset.
• Experience as a supervisor to multiple people required.
• Experience working in difficult and stressful working conditions.
• Understand of Red Cross’s role in disaster response and recovery.
• Experience using database systems required; experience using EMIS, an asset.
• Knowledge of Microsoft suite of tools (Word, Excel, SharePoint) as well as Adobe.
• Current First Aid and Psychological First Aid certification or willingness to take training.

Working conditions:

• This position requires a satisfactory Criminal Records Check required and satisfactory vulnerable sector check or a satisfactory Enhanced Police Information Check (EPIC).
• If driving for society business; a valid driver’s license is required with a satisfactory drivers’ abstract.
• Most of the work is performed in a mostly clean and comfortable environment.
• Potential for responding to disaster areas, as well as difficult and unstable conditions (environmental, physical, social, etc.) and uncomfortable conditions (noise, odors, smoke, humidity, vulnerable beneficiaries). These stressful rapidly changing environments with limited information to make decisions can potentially affect the physical and psychological state of the responders on site.
• If working in a response site, health and safety considerations will be outlined prior to the assignment.
• Ability to respond during non-traditional hours (i.e. late nights or weekends) and long works hours in a demanding context.
• Ability to be on call when scheduled, as required;ability to respond in their local community (3 days minimum) and outside of their community (10 days minimum).
• Full vaccination against COVID-19 is mandatory for this position and operation (the CRC will however adhere to its duty to accommodate those who are unable to be fully vaccinated for a reason related to a human right protected ground)

NOTE: Applications will be reviewed on a rolling basis and candidates are encouraged to apply as soon as possible.

About the Organization

The Canadian Red Cross helps people affected by emergencies and disasters—situations ranging from a housefire to a flood that disrupts an entire region of the country. Following a disaster, the Red Cross works with governments and other humanitarian organizations to provide for people's basic needs—food, clothing, shelter, first aid, emotional support and family reunification. The specific services offered are based on the community's needs and the role that their Red Cross has in the local disaster response plan. The Canadian Red Cross works overseas in cooperation with other members of the International Red Cross/Red Crescent Movement: 185 National Red Cross or Red Crescent Societies, the International Federation of Red Cross and Red Crescent Societies and the International Committee of the Red Cross. With the support of the Canadian public and the Canadian International Development Agency, we work in situations of war and natural disaster to bring urgently needed relief items, reunite families and help rebuild communities. The Canadian Red Cross supports and manages development and rehabilitation programs, ranging from primary health care to water sanitation. Each year, the Canadian Red Cross sends about 100 professional relief workers on overseas missions.