Change Agent and Inclusion Lead: USAID Iraq Governance and Performance Accountability (IGPA) Project

  • Posted on 1 July 2020
  • Erbil, Iraq
  • Closing on 31 July 2020
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Job Description



Change Agent and Inclusion (CAI) Lead


Change Agent and Inclusion Lead

Grade/Level: Senior


Erbil, Iraq


Deputy Chief of Party


4 (direct), 4 (indirect)


Long Term Technical Assistance

Project Background:

The purpose of the Iraq Governance and Performance Accountability (IGPA) project is to advance effective, accountable, and transparent governance in Iraq. This USAID effort, implemented by DAI, works with the Government of Iraq (GOI) at all levels to better respond to citizen needs by supporting reform initiatives and Iraqi change agents on inclusive governance and public sector transparency, accountability, and economy. “Reform initiatives” includes support to improve service delivery functions, public financial management, and open government initiatives. IGPA will support the GOI and the citizens of Iraq in forming partnerships and collaborative efforts to solve problems jointly. IGPA has four (4) objectives:

1. Enhance GOI service delivery capacity

2. Improve public financial management

3. Strengthen monitoring and oversight of service delivery and public expenditure

4. Support Iraqi change agents (cross-cutting objective)


The Change Agent and Inclusion Lead will lead the IGPA Change Agent and Inclusion (CAI) cross cutting technical component. S/He will manage Change Agent & Inclusion technical team working at the national level and provide technical guidance to the regional team in the regional offices (Erbil, Basra). S/He with will work closely with the IGPA leadership, technical peers, and colleagues in all regions to ensure all technical activities integrate inclusion and gender equity principles. S/He will lead and manage IGPA’s Change Agent program.

The Change Agent and Inclusion Lead will undertake a wide range of management and technical leadership tasks related to the portfolio, including but not limited to:

Duties and Responsibilities:


  • Provide technical/managerial oversight and mentorship to CAI team members, contributing to the performance evaluation of all CAI team members and helping each staff member set and achieve her/his performance management goals.
  • Ensure proper use of the TAMIS Classic & Pro management tools in the planning and recording of events, activities, and procurements as related to the CAI activities
  • Manage CAI subcontractor(s), including approving deliverables, monitoring and providing feedback on performance, and serving as the primary technical point of contact on behalf of the project.
  • Contribute to weekly, quarterly, annual and ad-hoc reporting on the progress of CAI activities as appropriate.
  • Represent the CAI component in internal project meetings, vendor kick-off meetings and government counterpart meetings as appropriate.
  • Any other duties as assigned by the DCOP and CoP.

Equality & Inclusion

  • Engage technical leads from activity design stage so that activities are designed with equity and inclusion considerations
  • Provide quality review of all scopes of work (consultant & vendor) for equality and inclusion considerations
  • Provide technical oversight on the planning, implementation and reporting of project engagement with marginalized populations (e.g., youth, women, minorities, etc.).
  • Ensure gender mainstreaming across project activities through facilitating quarterly targeting meetings with team leads, Monitoring, Evaluation and Learning (MEL) team and CAI coordinators to analyze percentage of E&I targets achieved and identify areas for improvement.
  • Work with CAI coordinators to assess the equity and inclusion-related training needs of project staff, consultants and subcontractors and coordinate training opportunities accordingly.
  • Advance the implementation of anti-domestic violence law (ADVL) and related activities as appropriate.

Change Agent

  • Provide technical planning and oversight for the Change Agent objective of the project.
  • Ensure the timely and regular evaluation of Change Agent participation in the program, and advise on the change of participants as necessary
  • Work with the CAI team to design and implement creative methods for monitoring, evaluating and reporting Change Agent progress and participation.
  • Conduct or support training on advocacy, communication, MEL, networking, and similar soft skills, etc., as appropriate
  • Ensure the successful and collaborative development of a new memorandum of understanding (MOU) between the project and Change Agents, formalizing the project’s role & responsibilities as well as those of selected Change Agents.
  • Work with service delivery, public financial management, and oversight and accountability component to make sure change agents are identified, promoted, and spearhead IGPA initiatives in their departments/utilities on a long run.

Common Duties:

  • Uphold the mission, values, and spirit of DAI in coordinating the program and in interacting with all community members.
  • Follow and enforce all DAI codes of conduct, including but not limited to the Sexual Abuse and Exploitation Code of Conduct and Drug and Alcohol Policy. Report any violations to appropriate IGPA authority and participate in preventative initiatives.
  • Follow and enforce all DAI organizational policies, procedures, and guidelines including but not limited to personnel, security, communications, finance, procurement, and logistics. Report any violations to appropriate DAI authority.
  • Actively seek opportunities that will complement ability to fulfill position’s responsibilities as well as further professional development, such as taking part in internal and external trainings and participating on relevant advisory boards.
  • Perform other duties as requested by supervisor.

Qualifications and Experience

  • Education : Bachelor’s degree required. Master’s degree in relevant field preferred.
  • Work Experience :
    • A minimum of 8 years of relevant experience, with field and programmatic experience in USAID required.
    • Experience and familiarity with governance, gender mainstreaming and service delivery programming required, preferably in humanitarian and transitional, post-crisis contexts.
    • Leadership and management experience in promoting and development of a cadre of champions of change, preferably in a fragile state.
  • Demonstrated Skills and Competencies :
    • Demonstrated skills and competencies related to gender mainstreaming and inclusion in governance required. Experience specific to service delivery and public financial management programming in low resource/conflict affected environments preferred.
    • Familiarity with data-driven approaches to create and implement programming that most effectively leverages change agents.
    • Very strong leadership and management competencies including the ability to bring people from the Government utilities/departments along with a stated vision, strategy, and capacity to communicate effectively inclusion, equity and advocacy.
    • Excellent English writing skills are essential.

Conditions of Work Requirements:

Work and living facilities are in high security zones with frequent security drills and protocols and limited access to medical facilities. General work environment and living quarters requires ability to walk numerous flights of stairs on a daily basis. Security protocols require the individual in this position to be able to quickly climb multiple flights of stairs while wearing 30 lbs. of personal protective equipment, walk swiftly or run across uneven terrain without assistance, and enter and exit project vehicles without assistance.

About the Organization

DAI delivers development. We do it in many of the world's most demanding environments, by integrating a broad range of disciplines. Over 40 years, our employee owners have built a forward-looking company — one that combines innovative thinking, deep technical knowledge, and professional project management. We approach our work with passion, analytical rigor, and open minds. By freely sharing what we learn, we have built a reputation as thought leaders who translate good ideas into action and action into results. Our global team of 1,500 development professionals welcomes each opportunity to solve a new problem, no matter how difficult. That's how DAI has earned the trust of the clients, partners, and people who work alongside us all over the world. DAI Advancing Human Prosperity SM

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